“Items arrived with some broken. I followed instructions. Sent photos. Have never heard back. Tried to follow up with no success.
Would not use Catch.com.au again. Wasted my money.”
“Purchased a diesel heater last month LCD monitor doesn’t work properly sent a few emails, sello sent back a video that doesn’t solve my problem and thats the last thing l heard.WILL NOT deal with Catch again.”
“I purchased a $100 retractable hose reel from Catch two years ago. At the time, they were offering free shipping for joining their One Pass program with a free one-month trial, so I decided to sign up and cancel within 30 days to take advantage of the offer. I used a credit card that I don't normally use for this purchase. However, I recently discovered that Catch has been charging me a monthly fee for the past two years, even though I had cancelled the One Pass service immediately after signing up as I had no intention of using it. I contacted their customer service team, which is located overseas, and they assured me they would contact their IT team and get back to me. However, I received an automated email response within 5 minutes, using a template that claimed they had no record of my cancellation. I consider this to be fraudulent behavior and plan to report it to the ACCC for investigation. I was not even aware of this matter as Catch does not send invoices every month to notify their charges. I have not used Catch since my initial purchase two years ago and have wasted over $100 due to their wrongful charges. I caution others to steer clear of their One Pass service to avoid similar issues of unauthorized charges on their bank statements. It's important to regularly check your bank statements to prevent being billed for services you did not intend to use.”
“A cowboy outfit that advertises stock they don't have. Doesn't reply to emails and provides zero customer service. Don't buy a chocolate bar from this mob.”
“Why does catch think it's ok to to entice you to a sale from a partner who doesn't send the item out for 10 business days and then takes another 10 business days delivery time? Apparently I missed the message that this can happen when purchasing off what I thought was the company I knew.
STAY AWAY”
“I purchased 2 Avanti ceiling fans installed one it worked well for two weeks and the remote control stopped working i notified catch of the faulty remote I'm still waiting for a SATISFACTORY answer from CATCH”
“They charged me for a bar and said they would deliver it. I waited for the delivery but never happened and when I would call the lady would say the owners will get back to me which of course never happened.
I finally disputed the charge and got my money from my C.C. company.”
“Will never use your company again, wish I had read the other reviews first. You never say what the postage is till you place order then this outrageous price comes up, $69 for small parcel from Melb to Syd. Will stick with Kogan from now on.”
“The products are great but the customer service is horrendous.
I clicked to purchase some items and apparently 'payment failed' but it deducted the amount from my bank account twice.
First person i spoke to said they would send me an email, they did not.
Second person I spoke to said that it would take 1-2 days for them to amend the issue, that's if they can.
So now I am down more than $200 that I didn't budget for this weekend because of their error and no items!”
“Purchased items which they say a week later they no longer have in stock.
3 days later and still advertising the items for sale, even though they have said they are out of stock. So, I assume they received a new shipment. Placed the order again, and once again, a few days later and told they don’t have the item in stock. This happened to me 12 months ago as well, but thought 1 year on and they would have fixed their inventory system issues. Catch was the seller on each occasion. So they can blame other sellers on their marketplace.
Surprises me VCAT doesn’t do something about this group. A total embarrassment for Wesfarmers. Whoever they have running Catch should be given his/her marching orders. Obviously not up to standard.”
“I requested a refund 13 days after receiving my goods, which were clearly faulty. An idiot called Jimmy in the refunds department has refused the refund and asked me to send the item at my expense, for inspection and possible return back to me, to evaluate the item. The fault has been described clearly. I am in the process of notifying my extensive network of associates to stay well clear of this dodgy outfit. I'm taking legal action to receive my refund.”
“I placed an order weeks ago, which has been in transit since 29/11/2022, finally get hold of Catch Customer Service and am told they’ll look into it, next thing I notice delivery date changes from 5/12/3022 to 26/22/2022 - 28/112/2022. There will be no deliveries on 26/12/2022 & 27/12/2022 due to public holidays, this was meant to be a Christmas present for my granddaughter”
“Their customer service is awful. I purchased a faulty robot vacuum and wanted a refund. Still waiting for them to get back to me after uploading the videos as they wanted proof. Videos keep expiring without them viewing it. No response to emails. Get the same response when I call. Don’t bother buying if you want a refund because they will make you go around in circles. Not happy with the product or the service!”
“They show no interest whatsoever when they create a problem through their total lack of honesty. My order showed online that it had left the warehouse never happened...Everything I have read from other customers on this site I believe to be true. They cannot supply my purchase but still have it showing 50 in stock and quick delivery mine is now 3 weeks never delivered. Complaints fall on deaf ears they are not interested.”
“I am quite certain that you are not sorry. I am now certain that Catch.com.au is a scam.....regardless of what it might have been in the past. Endless excuses for non-delivery of item ordered....still waiting after 5 weeks, and false promises and statements of actions taken from 3 different company representatives (which are quite transparent). They basically have a team of people to pretend they are an honest Australian company. Ripping off a lot of vulnerable people at Xmas time. Beware of ordering goods through this company. They need to be shut down.”
