“Trying to return product for a refund is impossible!!
The product bought cheap and difficult to assemble for someone with disabilities!!
Was promised pickup and half refund but never happened.
Keep trying to contact them but not answering my messages.”
“You are fucken liers and thieves, ordered an oven and you said it had been delivered but no way was it. I and 2 others were in the yard when I got a text saying it has been delivered. The 3 of us just can't understand how a business like yours still exists”
“DO NOT USE THIS COMPANY THEY STEAL YOUR MONEY !!!!!!
I ordered a $38.99 book for gluten free recipes as I'm suddenly reacting to gluten. Now I have to learn a new way of cooking meals. GREAT book I saw so I ordered it ($38.99) to help. Well I was very ill around that time after recovering from surgery that went VERY wrong and the book slipped my mind. I was on my Catch account looking at something and noticed my book is STILL IN TRANSIT.
Iv contacted Catch and tried sorting the problem out. Because it was to far gone date wise they refused to honour my order OR refund my account even though I WAS a loyal customer but NOT ANYMORE. They were very unhelpful and I'm disgusted that they take your money and run. Iv just tried to reply to their email and my account is cancelled so I have to start from scratch IF I want to order anything from them WHICH I WILL NEVER DO. In my opinion this is equivalent to STEALING.
There are several other companies out there providing the same service but have way better ethics.
All I can say is STAY AWAY FROM CATCH AND TELL ANYONE AND EVERYONE YOU CAN TO DO THE SAME.”
“They operate scams on their website. In the fine print they state that the item is a marketplace seller. However, the payment is made to Catch. The seller then supplies a fake tracking number and the product never arrives. The seller states that they will give a refund when you return the item. But their own fake tracking informations shows that you never got it, so how can you return it. Catch will then wash their hands of everything. Stating that they are only willing to contact the seller”
“Very disappointed in how I was treated with Catch…
My laptop was sent to the wrong address..
opened and then thankfully delivered back to me..
I was unsatisfied by the quality and went to return it..
Catch wouldn’t refund/credit it as the box was opened.
Very unhappy and would never recommend or buy off them again.”
“When I invested and made a small profit, everything appeared promising. However, shortly after, I was asked to pay a large sum of money quickly under a deposit agreement. I complied and made more profit. However, when I tried to withdraw my funds, they demanded a significant tax, which made me suspicious. I decided not to give them any more money despite their persistent persuasion. In the end, they closed my account, proving they were a fraudulent company. After trying to contact them for weeks, their responses were unhelpful, giving false information about payments. Fortunately,( P S T P 2 R E C L A I M ) became involved and successfully assisted me in getting my money back.”
“DO YOURSELF A FAVOUR AVOID THIS COMPANY
If you don’t want to be ripped off buy from someone else
Remember cheap means - buy at your risk
They send you items you have not ordered then ask you to return at you cost”
“I ordered and paid for an All For One indoor, I was told the only one in stock was damaged and could not be sold, was told my money would be refunded. I'm still waiting for that to happen. I think the company is a platform for people to be ripped off.”
“Won't order from this company ever again while the use the useless freight company they use. Paid a decent amount of freight for a very lightweight item. They should have just used Australia post”
“Have generally had fair service from this online store, but recently things went bad! Ordered an item from their Nifix (Overseas) supplier. They sent the wrong item. We proved this to them with photo evidence and a complaint. We asked for the correct item to be sent but, instead they offered us a $5 "discount". We insisted that the correct item to be sent. This was answered with an offer of a $10 "discount". They had the timerity to suggest that we could "give away the wrong items as presents to friends!" In exasperation we opened a dispute with CashCom and subsequently our full payment was refunded. All-in-all it took three long phone calls to get things done. One wonders how they view the frustration and inconveneience this shabby service causes clients!”
“CouriersPlease from Catch is deplorable and cannot be trusted. Their service is lengthy and unacceptable (48hrs turnaround became 2 weeks). Catch ought to change its courier before they lose their business. Any courier service competitor could do better. Anyone can do better than CouriersPlease. They are loosing customers fast!”
“The website has my personal details and yet each trip to the checkout requires another fill in of name address etc usually not required on other sites when PayPal is selected
Totally bloody infuriating. So glad I found these reviews.
They are dumped”
“HORRENDOUS CUSTOMER SERVICE! PATHETIC COMPANY! ILLITERATE, DUMB, RUDE, ARROGANT AND UNPROFESSIPONAL STAFF!
I bought a gas lift double bed via their website in Jan. It was delivered on time but when we opened the boxes, we found some serious assembly issues and we immediately reported the issues by creating a video showing the issues and requested for an immediate return and refund.
However, they have been very uncooperative since the day I submitted the return request. I called, messaged and emailed them 1000s of times but didn't get much help because all their staff seem to be completely illiterate, dumb, rude, arrogant and unprofessional!!! I strongly believe that don't understand English much, especially looking at their responses because they can't even comprehend any emails and messages.
They made the issue worse by lying to the courier company that I'd already sent the package back which delayed the whole thing significantly. It took me more than a month to get this rubbish bed picked up from my place after all the calls, emails and messages continuously for a month. Had I not put so much effort and energy into sending it back, it wouldn't have been picked up ever!!! All the parties involved in this matter i.e. Catch.com.au, the seller (Daily Plaza) and the courier company (Hunter Express) have been extremely pathetic through the whole process of returning the package.
The seller (Daily Plaza) and the courier company (Hunter Express) were also pretty terrible with horrendous communication. They kept delaying the pickup for over a month and the Catch staff was equally responsible for this blunder. Their staff also seem to be completely illiterate, dumb, rude, arrogant and unprofessional.”
“Be aware . They are scammers
Receipt OZ W3560
27-2-24, I ordered a DCP - 1513 Brother Printer on Catch website
5-3 24 , OZtoner delivered a MFC -181 Brother Printer.
Catch and OZ toner has no rights to take my money and delivered me a printer I did not order.
I insist Catch nad OZtoner credit $229.95 back to my credit card immediately.”
“I recently ordered furniture from Catch.com to be delivered to my new home in Melbourne. Unfortunately, the experience was far from ideal.
Delivery Delays:
The furniture arrived significantly later than the estimated delivery date provided on the Catch.com website. This caused major inconvenience as I had recently relocated and was without furniture in my temporary accommodation. My old parents and pregnant wife had to sleep on the floors for many days.
Communication Issues:
While contacting Catch.com customer service, the responses felt scripted and impersonal. They repeatedly stated they would contact the seller (Daily Plaza) and get back to me within 2-5 business days, which wasn't helpful in resolving the immediate issue.
Furthermore, despite my pleas, they refused to provide direct contact information for Daily Plaza, making it difficult to follow up independently.
Shipping Issues:
Upon arrival, the furniture was delivered by Hunter Express and simply left in the front yard without any notification. This was concerning, especially considering the drizzle that day and the potential for damage. Fortunately, the furniture sustained minimal damage.
Overall Experience:
The entire experience, from delayed deliveries to limited communication and impersonal customer service, was highly stressful and disappointing. I wouldn't recommend Catch.com for furniture purchases due to these issues. I strongly advise potential customers not to consider Catch.com for furniture purchases, especially if timely delivery and responsive customer service are crucial.”
“Bought a bubble Balloon for grandsons for Xmas. Photo shown on advert was not true to product.
Balloon didn't last 24 hours before it popped.
Absolute easy of money.
Would not purchase from Catch again.”
“Absolutely scammers. Don’t trust Catch. They are rude, send wrong product, then take days to reply. Sent me a picture of delivery, I never said they didn’t deliver. They sent wrong product and after getting me to send back incorrect item they are now asking for a barcode. How can I give a barcode when they know the item has been sent back. Just thieves who take advantage of customers.Company needs to be shut down.”
