“Worse ever to buy from and deal with, purchased a Bedra mattress 4 months ago, the worse mattress I ever laid on. Very poor inferior quality and suppose to come with a 10-year warranty. Catch have not cooperated to refund my money. Customer service with dispute team does not exist. You deal with a Philippine call center who are useless in dealing with customer service issues. Warning" stay away from the Catch site and do not purchase any products, because you will be disappointed with the quality and poor customer service if you have issues
Gerry”
“Worst ever- don’t buy from them- they steal your moneyThere is no -10000 or I would have given it
Don’t ever buy from here! Worst service ever.
Made an order 3 weeks ago and got no update between, catch, the seller and courier company no one could tell me where the package was and it was for a birthday.
After a week of calling them everyday the best I got was were will message and follow up the seller.
Nothing I then had to be out of pocket and buy from a different company and went to request and speak to a manager- no empathy no care and didn’t even bother to call me back I had to call 3 times and email.
Travis the so called “manager” there so rude, patronising and couldn’t care less- refused to refund me and kept saying we will follow up with seller. I am out of pocket $358 thanks to their incompetence.
I would not let this go and will escalate to the highest level until I receive my refund.
Don’t give yourself stress and a headache don’t buy from catch- disgusting customer service all useless and incompetent”
“Early December ordered 2 Lego kits from Catch (Target) NSW. Its now 3 weeks later and no delivery. Tracking had not updated for 12 days. Left question on line and crickets. Up until now had been a great supplier.”
“Just bought(05/10/2024) a new 4G phone for the 3G shutdown. Phone works well till the shutdown. None of the Catch phone numbers works, managed to contact through email.
Catch promised to look into it and contact the seller but gone silence. I sent 4 more emails with same out come. Take the money & run. Avoid like PLAQUE!”
“I purchased a Under Amour tracksuit
It came it was to small I send it back with tracking details but they been passing me to the seller
I don’t know any seller I know Catch
They customer service is changed a lot it is disgusting and poor
I used to buy from them a lot but it has got so bad I had to file a complaint with the FEAR TRADING
It is now with them
I don’t recommend them at all”
“Order a dog ramp 5 weeks ago and still not delivered. They continue to keep stalling and blaming a third provider.
I refuse to set up an account so can’t even reply back to the emails they send me. Have to call them constantly.
I would definitely never deal with this company again.”
“I purchased a wardrobe from Catch, and it was a nightmare from start to finish. The product arrived incomplete – half of the items were missing! I had already organized a handyman and had to pay him $150, even though he could only assemble half the wardrobe due to the missing parts.
It took over two weeks for Catch to send the remaining items, and during that time, I wasted countless hours chasing them through emails and phone calls. Their idea of compensation for their massive mistake? A measly 10% discount.
Now that the missing parts have finally arrived, I’m stuck paying another $150 to get the handyman back to finish the job. The whole experience has been frustrating, costly, and a complete waste of time.
I’m NEVER shopping from Catch again. Consider this a warning to others – avoid these muppets at all costs.”
“Ordered 2 clothing items sized according to their size guide. Turned out size guide was wrong items didn't fit. Catch will not take responsibility and refund. I have been a long term and happy customer. Not any more will not purchase nor recommend catch again.”
“Everyone you need to all complain to the ACCC about Catch.com.au as I have. I only spent $18 but warning to everyone do not ever buy from Catch.com.au they are deceitful, dishonest and fraudulent, they do not cancel orders nor refund customers and need to be shut down.”
“Second time now I’ve purchased and paid for a product at the advertised price only to have the order cancelled and then the price on the product suddenly increase. Complete waste of time this company just ties up your money for 5-7 days waiting for refund and funds returned”
“I purchased an item on the catch web site and it was a marketplace item. The item is not suitable for purpose and the seller and catch wipe their hands and offer no assistance. Do not USE catch as an online purchase option.”
“Why do you offer (and accept payment for) express shipping when you also have a disclaimer (that is not attached to the shipping options) stating that if the order is from a marketplace seller express delivery can't be guaranteed.
Thanks Catch - my grandson's birthday present is likely to take a week to get here and will then arrive AFTER his birthday. It's back to Amazon shopping for me again.”
“Trying to return product for a refund is impossible!!
The product bought cheap and difficult to assemble for someone with disabilities!!
Was promised pickup and half refund but never happened.
Keep trying to contact them but not answering my messages.”
“You are fucken liers and thieves, ordered an oven and you said it had been delivered but no way was it. I and 2 others were in the yard when I got a text saying it has been delivered. The 3 of us just can't understand how a business like yours still exists”
“DO NOT USE THIS COMPANY THEY STEAL YOUR MONEY !!!!!!
I ordered a $38.99 book for gluten free recipes as I'm suddenly reacting to gluten. Now I have to learn a new way of cooking meals. GREAT book I saw so I ordered it ($38.99) to help. Well I was very ill around that time after recovering from surgery that went VERY wrong and the book slipped my mind. I was on my Catch account looking at something and noticed my book is STILL IN TRANSIT.
Iv contacted Catch and tried sorting the problem out. Because it was to far gone date wise they refused to honour my order OR refund my account even though I WAS a loyal customer but NOT ANYMORE. They were very unhelpful and I'm disgusted that they take your money and run. Iv just tried to reply to their email and my account is cancelled so I have to start from scratch IF I want to order anything from them WHICH I WILL NEVER DO. In my opinion this is equivalent to STEALING.
There are several other companies out there providing the same service but have way better ethics.
All I can say is STAY AWAY FROM CATCH AND TELL ANYONE AND EVERYONE YOU CAN TO DO THE SAME.”
“They operate scams on their website. In the fine print they state that the item is a marketplace seller. However, the payment is made to Catch. The seller then supplies a fake tracking number and the product never arrives. The seller states that they will give a refund when you return the item. But their own fake tracking informations shows that you never got it, so how can you return it. Catch will then wash their hands of everything. Stating that they are only willing to contact the seller”
