Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.48

2.5 Rating 108 Reviews

33 %

of reviewers recommend Cato Fashions

Company Reviews

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2.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

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“The Corporate employee that I speak to was terrible. She wanted me to prove they made an error. Items received did not even match my invoice. The clothing I received was ugly and way too big for me. The lady at Corporate who made a point to say she was Corporate acted like I had somehow stolen the clothing. NO ONE would steal the ugly clothes they sent to me. The items I ordered were in stock when I paid online and are now no longer available. So they have the items and my money. I would not recommend shopping with Catos. The store employees are great but the Corporate employees are terrible and do not care how they speak to you.”

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Posted 5 months ago

“I just went into the Ottumwa Iowa Cato to get a few things and had to deal with I'm assuming the 0Managers children running through the store playing hide and seek and going in and out the door constantly vary annoying will not go back again.”

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Posted 5 months ago

“I did all of my blouse buying at Cato, but they have changed suppliers and their blouses are much too short for me as I am 6 feet tall. It’s fine to add new items but why just totally stop making the longer blouses? Very disappointed.”

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Posted 5 months ago

“Wonderful place to shop livee to go there when I am in town the girles that work there are nice and helpful”

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Posted 5 months ago

“The ladies are always helpful and friendly. They know what I like and when I go In they let me know they may have something I like. I have bought several long skirts and blouses there. This store in Wetumpka, Alabama I give a 5 star 🌟.”

Helpful Report

Posted 5 months ago

“I ordered an outfit in store to be shipped for free to the store for an upcoming trip. After a few weeks I had heard nothing regarding my order(Which they charged me for at the store at the time of purchase). I called the store and even went into the store to inquire as to where the order was. The only thing they could tell me was that it had been shipped. I asked for a tracking number so that I could see when the expected delivery date was as my trip was approaching. I was told there was no way to track it but that it would be in probably on Tuesday of that week as that is when they get the orders. Another 10 pass still no word. I call the store and I am told the same thing I was told prior. I call the online customer service and they now call the store and the store tells them that the order was suppose to have been received the previous week but was not in the order. Now when I look online my size is no longer available. I ask can you please send me another size that is available with expedited shipping (at no cost to me for my inconvenience)so that I would have it by the time I leave for my trip. I am told no that they will not do that. My only option is for them to set up a new order for the same product and size, at the regular shipping time line. (most likely my size is not available since it shows no availability online). I am then told that if the not available, the only thing they will do is offer me a refund. Which that is great I get my money back that you took out of my account but this company will do nothing to rectify a situation to help out the customer. This was a new store that I have just recently discovered and now I will no longer go back as they clearly don't take care of the customer. Just so disappointed in the way the company handled the situation. I myself am a business owner so I know things don't always go as planned but I certainly try to do right by my customers in this type of situation.”

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Posted 5 months ago

“I needed a couple of nice outfits for a trip that came up all of a sudden. Cato’s have a variety of nice clothes that don’t break the bank. Clothes, jewelry, shoes anything you need for a nice quick wardrobe. Jeans and Capris are my favorite items to buy. Take a look! Great employees too! No! I’m not an employee.....”

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Posted 5 months ago

“Store is not open when it's suppose to be in Cleburne tx. Big sign on front door. Open at 10:00 on memorial day.”

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Posted 5 months ago

“I give them four stars because I’m here at the store. They are supposed to open at 10 AM according to the sign and the store still close at 10:10 AM. This is very unprofessional. I’m here for last-minute purchase since I have an event in two hours and this is not good . But overall, this is a great store. It has a lot of variety and affordable prices on clothing. Mckinney,TX”

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Posted 6 months ago

“I was a very frequent shopper at Cato’s. Guaranteed I spend 6-8000 a year. I bought my normal size pants like so many I have bought before. I took the tags off before trying them on because I was sure since I bought 2 more pair just like it that they would fit and had recently worn those which fit perfectly. They were too big… I believe mid sized. I went to take them back with pants, yaks and receipt in hand and they refused to allow me to return them bc their policy is if the tags are off they don’t return. I called corporate and they also refused to make it right. The pants had been worn only for me to try them on and take them off. They lost my business forever. This policy is so non customer friendly that they should be ashamed of themselves… especially since everyone is having a hard time buying anything. This policy will cost them business. I can understand if I had worn them for a day or had gotten stains on them but non of that was the case. What a shame for Cato’s and their customers that a policy like this exists and isn’t left up to the discretion of the store to decide if the clothing is damaged or worn beyond trying them on. I hope everyone that shops at Catos will remember to wear your clothes with the tags on them for a while to see if they fit. It is also a shame that Catos has now lost me as a customer and also my 2 best friends that spend a lot of money in their stores. I am sure they have lost hundreds of other customers because of this lame policy.”

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Posted 6 months ago

“I was shopping at the Newnan store, she marked my money and just Circled it at the end over and over, then she did the same thing to my ten dollar bill. Then she held the Bill's up in the air. I was then disgusted. I hate to be treated like I am distributing counterfeit money. You have a pen to mark the Bill's, why go through all of that. You are not trashing the Bill's, they leave your store and go to the bank. I called the home office, she just said she would pass it on to the district manager. This is not a high end store so why are you treating your customers like this? She said if they didn't do it, they would get fired. Keep your merchandise and I will keep my money. I will never shop at a place where they think you are a criminal.”

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Posted 6 months ago

“I love everything in the store but as a suggestion there should be men’s clothing as well as women’s clothing you would get way more costumes.”

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Posted 6 months ago

“I went shopping in the cottonwood store. The woman who was working told me I needed to be on the side for plus size women. I went and wandered around there and then went back to the regular sizes and selected a few things. She asked me what I was doing on that side. I said I had always shopped on the side. She huffed away. I did purchase my items but don’t think I will go back soon.”

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Posted 6 months ago

“The lady lets me into the store. I see a dress I like and I asked her if I could try it on. She tells me no, I'm locking the doors in 2 minutes!! Why let me into the store? So, I told her I wasn't buying the dress. I hung it back up and left the store. Must not have needed my money. Will shop at Belk instead. She did the same thing to another girl as well. If you're closing your store in 2 minutes, then why wasn't the door already locked!!!”

Helpful Report

Posted 6 months ago

“Store 01136 in San Antonio: I was in the store 20 minutes and was asked 8 times “are you doing ok”. I felt hounded and right when looking at something new here came another associate. Totally ridiculous and made for an uncomfortable/suffocating experience. This has happened twice at this store. No other and I shop lots of different stores and even in different states. I called and the manager said it was their policy. Once, twice I could see but this is overkill at this store ONLY. Won’t go back there!”

Helpful Report

Posted 6 months ago

“The return policy even when you have your receipt, the tags are attached they will give you half price if your past the 60 days I was 5 days later than 60 like I told the sales clerk when I purchased I would be for my sisters birthday gift. They cheated me out of $25 dollars rather than keep a happy customer. I tried to call the corporate office.They could only send an email which they did. I waited for twenty minutes and the district manager Lisa Larimer called from 863 399 0878 she was unable or unwilling to help. I was given a credit for half what I paid and told "I'm Sorry" this store has cute er tops but the quality of pants is terrible. I have shopped here for years but today changes that. Tammy 727 485 3554”

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Posted 6 months ago

“LOVE Cato's in Cottonwood AZ!! The store Manager Patsy is amazing! She's helpful, professional and knows the stores products! She exhibits true leadership and it shows in how helpful her employees are too! The clothing is is lovely and the prices are right! Thank goodness for Cato's and for the manager Patsy and her employees!! I give 10 stars!!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐”

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Posted 6 months ago

“My shopping experience was lovely until I reached the register where the cashier was very rude and was giving unnecessary attitude. This was at the Cato Fashions at 1324 Bush River Rd, Columbia, SC 29210. I did not appreciate her rudeness.”

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Posted 7 months ago

“Me and my sister went to Cato's in Alcoa TN. Let me tell the two woman that was working on 4/14/2024 were so kind, sweet and such a big help. We were trying to find clothes for a wedding. We both found something. I give them.a 10 out 10. I highly recommend that store. Hope you will be as lucky as we were to have the same two woman help you. They are amazing. Thank you for your help. I most definitely will be back.”

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Posted 7 months ago

“My sister and I went to the Cato's in Celina Ohio 15 min. before it closed. They wouldn't let us try our clothes on because they had already cleaned the dressing rooms. My sister had around $150.00 worth of clothing and I had about $100.00. We are grown adults and would not trash the dressing rooms. Pretty sad that they would pass up a sale instead of staying a few minutes late. I thought if a store said they were open until 6 that meant 6, not 5:45. Their loss.”

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Posted 7 months ago

Cato Fashions is rated 2.5 based on 108 reviews