Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.52

2.5 Rating 122 Reviews

34 %

of reviewers recommend Cato Fashions

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2.5

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an outfit in store to be shipped for free to the store for an upcoming trip. After a few weeks I had heard nothing regarding my order(Which they charged me for at the store at the time of purchase). I called the store and even went into the store to inquire as to where the order was. The only thing they could tell me was that it had been shipped. I asked for a tracking number so that I could see when the expected delivery date was as my trip was approaching. I was told there was no way to track it but that it would be in probably on Tuesday of that week as that is when they get the orders. Another 10 pass still no word. I call the store and I am told the same thing I was told prior. I call the online customer service and they now call the store and the store tells them that the order was suppose to have been received the previous week but was not in the order. Now when I look online my size is no longer available. I ask can you please send me another size that is available with expedited shipping (at no cost to me for my inconvenience)so that I would have it by the time I leave for my trip. I am told no that they will not do that. My only option is for them to set up a new order for the same product and size, at the regular shipping time line. (most likely my size is not available since it shows no availability online). I am then told that if the not available, the only thing they will do is offer me a refund. Which that is great I get my money back that you took out of my account but this company will do nothing to rectify a situation to help out the customer. This was a new store that I have just recently discovered and now I will no longer go back as they clearly don't take care of the customer. Just so disappointed in the way the company handled the situation. I myself am a business owner so I know things don't always go as planned but I certainly try to do right by my customers in this type of situation.”

Helpful Report

Posted 10 months ago

“I was a very frequent shopper at Cato’s. Guaranteed I spend 6-8000 a year. I bought my normal size pants like so many I have bought before. I took the tags off before trying them on because I was sure since I bought 2 more pair just like it that they would fit and had recently worn those which fit perfectly. They were too big… I believe mid sized. I went to take them back with pants, yaks and receipt in hand and they refused to allow me to return them bc their policy is if the tags are off they don’t return. I called corporate and they also refused to make it right. The pants had been worn only for me to try them on and take them off. They lost my business forever. This policy is so non customer friendly that they should be ashamed of themselves… especially since everyone is having a hard time buying anything. This policy will cost them business. I can understand if I had worn them for a day or had gotten stains on them but non of that was the case. What a shame for Cato’s and their customers that a policy like this exists and isn’t left up to the discretion of the store to decide if the clothing is damaged or worn beyond trying them on. I hope everyone that shops at Catos will remember to wear your clothes with the tags on them for a while to see if they fit. It is also a shame that Catos has now lost me as a customer and also my 2 best friends that spend a lot of money in their stores. I am sure they have lost hundreds of other customers because of this lame policy.”

Helpful Report

Posted 10 months ago

“I was shopping at the Newnan store, she marked my money and just Circled it at the end over and over, then she did the same thing to my ten dollar bill. Then she held the Bill's up in the air. I was then disgusted. I hate to be treated like I am distributing counterfeit money. You have a pen to mark the Bill's, why go through all of that. You are not trashing the Bill's, they leave your store and go to the bank. I called the home office, she just said she would pass it on to the district manager. This is not a high end store so why are you treating your customers like this? She said if they didn't do it, they would get fired. Keep your merchandise and I will keep my money. I will never shop at a place where they think you are a criminal.”

Helpful Report

Posted 11 months ago

“The lady lets me into the store. I see a dress I like and I asked her if I could try it on. She tells me no, I'm locking the doors in 2 minutes!! Why let me into the store? So, I told her I wasn't buying the dress. I hung it back up and left the store. Must not have needed my money. Will shop at Belk instead. She did the same thing to another girl as well. If you're closing your store in 2 minutes, then why wasn't the door already locked!!!”

Helpful Report

Posted 11 months ago

“Store 01136 in San Antonio: I was in the store 20 minutes and was asked 8 times “are you doing ok”. I felt hounded and right when looking at something new here came another associate. Totally ridiculous and made for an uncomfortable/suffocating experience. This has happened twice at this store. No other and I shop lots of different stores and even in different states. I called and the manager said it was their policy. Once, twice I could see but this is overkill at this store ONLY. Won’t go back there!”

Helpful Report

Posted 11 months ago

“The return policy even when you have your receipt, the tags are attached they will give you half price if your past the 60 days I was 5 days later than 60 like I told the sales clerk when I purchased I would be for my sisters birthday gift. They cheated me out of $25 dollars rather than keep a happy customer. I tried to call the corporate office.They could only send an email which they did. I waited for twenty minutes and the district manager Lisa Larimer called from 863 399 0878 she was unable or unwilling to help. I was given a credit for half what I paid and told "I'm Sorry" this store has cute er tops but the quality of pants is terrible. I have shopped here for years but today changes that. Tammy 727 485 3554”

Helpful Report

Posted 11 months ago

“My shopping experience was lovely until I reached the register where the cashier was very rude and was giving unnecessary attitude. This was at the Cato Fashions at 1324 Bush River Rd, Columbia, SC 29210. I did not appreciate her rudeness.”

Helpful Report

Posted 1 year ago

“You don’t carry any extra small or small in your stores. Only tons of large and extra large. Believe me, there are some smaller sized women in today’s world. So frustrated. And you have made all the clothes so big!! I think you are trying to get the stores to fail. Someone needs to look into what they are putting in the stores. The store I go to is always filled with only the larger sizes. The nice sales people say they hardly ever get the small sizes. Such a shame.”

Helpful Report

Posted 1 year ago

“I live in Hawaii and placed an order 27 days ago and have not received it. I’ve paid the extra shipping only to find out they only ship using Standard which can take up to 60 days which no where it states in their website according speaking to their Customer service representative. In their website it states other wise. This is ridiculous. I will never buy anything from them again. Listen to your customers and pay using priority mail.. don’t cheat us to save a buck.”

Helpful Report

Posted 1 year ago

“I shopped online because the customer service at my local Cato is horrible. Guess what? So is the online service. Ordered a pair of shoes on 2/8. I never received them. I emailed the company several times and it was always "please allow so many days and there was a holiday too" blah, blah, blah. Everything I ordered afterwards from other companies was delivered. I finally had enough on 2/23 and demanded a refund. Either they lost it or someone in receiving/shipping stole them because they never made it to UPS. I've been in customer service for 30 years and if you value your customers you will do anything to keep and make your customers happy. They only apologized after I confronted them. They have lost a wonderful customer because I always get compliments when I wear their merchandise. I will never give them my business or money again. 😠”

Helpful Report

Posted 1 year ago

“The Cato Fashions stores in Montgomery Alabama on Ann St. and Atlanta Hwy managers and employees have bad attitudes and jealousy towards light skinned black women who shop regularly in their stores. The employees and managers are lazy, do not want to check you out at the register, and do not show respectful attitudes, and do not want to honor valid refunds. I have spent hundreds to thousands of dollars at their stores. I will no longer shop at any Cato Fashions stores in Montgomery Alabama on Ann Street and Atlanta Hwy. They need to change their hateful and disrespectful attitudes toward valuable customers.”

Helpful Report

Posted 1 year ago

“Cato is no longer my go to clothing store, I am hard pressed to find 18pw. Or any size jeans for that matter which don’t have frayed hems or holes, not all of us want jeans that look like they were washed on the beach as trash. The blouse selection is lacking in color, classic keveryday styles that could even pass for as business casual, and flattering . Now where do I go. So disappointing I went to all 6 stores in San Antonio, I did not make into ppl ku This why I turn to Amazon to”

Helpful Report

Posted 1 year ago

“Very Rude Manager at the Chesterfield location I will not be shopping at this location anymore”

Helpful Report

Posted 1 year ago

“The manager of the store was Very Rude Complaining she is short of help etc All she needs to do is Take my money and she can pick up clothes in the dressing room I have contacted the corporate office I Don't appreciate her Attitude Chesterfield Michigan location”

Helpful Report

Posted 1 year ago

“horrible return policy and clothes are cheaply made”

Helpful Report

Posted 1 year ago

“Order a pair of pants that were to big.retuned the the very next day. Still had price tags on them and online reciept. They wanted to see if they were on sale so they could give me back just part of my money. The way they try to keep your money is disgusting.”

Helpful Report

Posted 1 year ago

“If I could give the Walterboro store a -5 I would for sure. I shopped here all the time multiple days a week spending 200+ on every visit. I stopped going here in the past because if ustomer service. I tried again this evening and now I remembered why all over again. When I walked in the two ladies were so loud I heard there whole "personal" conversation. I grabbed my belongings ,went to the front and asked to try on the items, the Youngs ladies told me no. Once they cleaned the rooms that was it for the night. Please understand I work in retail and I would never stop a sale because of a fitting room being cleaned. I know there are policies in place but my family and I have done alot of buisness with you. That has stopped for good now. These ladies were just being lazy to the fact.”

Helpful Report

Posted 1 year ago

“It's that the plus size clothes on the web page are old fashioned and not a great selection at all. I use to love shopping at catos but now not at all would be my last option to stop by and look for clothes”

Helpful Report

Posted 2 years ago

“I also work for this company, I have for almost 4 years. My complaint with the company is how greedy they are . As an employee , I , along with everyone else who works for them , make them thousands and thousands of dollars each month . I make 12.50 an hour as an ASM . My son makes 15 an hour bagging at Kroger. Anyone see the problem with this besides me ? Also , On the rare occasion we make bonus , I receive 100 dollars . After 28 per cent taxes are taken out , I get a lousy 72 dollars. What an insult ! I come to work every day. I give 100 per cent every day. I give them everything I've got to make my store the best that it can be. I know it's the same with many more Assistant Managers within the company. The clothing they are sending to the stores are worse quality that they've ever been and cost more every few weeks. How can we even afford to buy their clothes now that they are so high? Especially when they REFUSE to pay us and they can become rich. The new name I have given them is Greedy B's. You can figure that one out on your own. I recently separated from my husband. Trying to make it on 12.50 an hour is quite the challenge. One that is not working very well for me OR my son. I have never HAD to work until now. I have very few choices as to where I can work as I was a stay at home mom and have few skills that can bring in more money. CATO , PLEASE PAY US WHAT WE ARE WORTH . Remember , it's the "Little people " , the way you make us feel , that make you rich while you leave us poor.”

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Posted 2 years ago

“I've been shopping Cato's for nearly 25 years. 90% of my closet is Catos. Yesterday the I shopped the Cato's at 4407 Ambassador Caffery, Lafayette, La. The lady working was one of the absolute rudest employees I've ever come across in my history of shopping with them! I simply wanted her to check to see if any of the items I had on layaway had been discounted. Her very rude response was, "None of this has been discounted!!!!" She could have simply said, "Let me check for you". In the past when you had items you were holding the clerk would ask, "Do you need me to start a dressing room for you". So polite. This lady obviously doesn't begin to know what customer service looks like. Some of the posters were not falling off the wall, etc. Just an overall bad experience. One bad apple spoils the whole bunch because it will be awhile before I enter a Cato's. I made to feel like a bother instead of a loyal customer!”

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Posted 2 years ago

Cato Fashions is rated 2.5 based on 122 reviews