“Appalling number of let downs with deliveries. They always have an excuse fir why they didn’t turn up, but never have the courtesy it professionalism to notify me that the planned delivery isn’t coming. “You’re order dropped off our list.....our driver ran out of driving hours.....we had some urgent deliveries” etc., etc. The most unreliable service I have ever experienced. Nice people but completely unbothered each time they let you down.”
“We have been customers for years and recently realised we had been paying way over the odds for goodness knows how long when checking priced - when we mentioned it we were told “bless you” by the receptionist when asking about pricing - very poor - they only tried to rectify when advising we would be going elsewhere!”
“After many years of using certas I recently was refused a delivery of oil by the driver.
He explained I had a slight problem with my tank and he would give his report to his office, they then would contact me with details of how to rectify my problem within a few days.
I'm a pensioner and also widow, I was left with hardly any oil in my tank, I've had no phone call from them.
I've now had the problem sorted and another company has supplied me with oil. I will not be using Certas again.”
“I Have been with Certas for a number of years and before with Emo. I looked online over the weekend and they were quoting 45p per litre which I thought was expensive. I called them on Monday morning and was actually quoted 33p.
I advised that I had been quoted 26p per litre and they answer I got was I could ask if we could give you a discount but couldn't promise....... why is the price shown/given not the best price?
I have been with this company fro around 15 years and unfortunalty can't see me using them again, and I am so disappointed that I placed a order with them earlier in the year where I now see I paid well over the top.”
“I Have been with Certas for a number of years and before with Emo. I looked online over the weekend and they were quoting 45p per litre which I thought was expensive. I called them on Monday morning and was actually quoted 33p.
I advised that I had been quoted 26p per litre and they answer I got was I could ask if we could give you a discount but couldn't promise....... why is the price shown/given not the best price?
I have been with this company fro around 15 years and unfortunalty can't see me using them again, and I am so disappointed that I placed a order with them earlier in the year where I now see I paid well over the top.”
“I have been buying domestic oil for our central heating and AGA for the last year from a local company. Certas sent me a money off voucher which has given me some great savings. Their Glowmax product means you do not need to pay extra for the additive the other company recommended”
“Joined The Heating Oil Club for the first time last year was over the moon with the quick service & the Delivery driver,
so Ordered oil from them again was delivered within 3 days of ordering 2 weeks before estimated delivery time, "
Delivery driver even found a quicker way to get oil into our back garden what a nice guy so happy & pleasant" Thank you for the rocket service, see you in the new year!!”
