bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation poor. Consumer unit/RCD switch should have been installed in garage. Never seen this installed outside. This could be switched by a child, BP Chargemaster doesn’t appear interested in rectifying as I signed acceptance form.”

Helpful Report

Posted 5 years ago

“The installer (Daniel C) was just professional, cheerful and did a brilliant job.”

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Posted 5 years ago

“The whole service was amazing from the helpful and friendly call centre for bookings to the prefect installation of my change point. BP have pulled this one out of the bag 👍🏻”

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Posted 5 years ago

“Very efficient and professional, all aspects completed in a timely manner.”

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Posted 5 years ago

“Good service although we were unlucky to get a dud unit which was replaced the next day”

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Posted 5 years ago

“Can't fault the installer - he was excellent and very helpful. The admin could be better and sending the initial emails to the wrong email address (to the salesman and not to us) delayed matters.”

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Posted 5 years ago

“Really easy to arrange, and they got me in pretty much straightaway. The electrician Andy who came and installed the setup was brilliant and very helpful! Would recommend!”

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Posted 5 years ago

“Installer was excellent. Took a while to sort all the paperwork out which could have been a bit slicker, Chargemaster we’re not great at returning calls, but overall I am very satisfied.”

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Posted 5 years ago

“The whole process was slow with multiple duplication of documents requested throughout the application that lasted over three months.”

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Posted 5 years ago

“Technician arrived on time and explained very clearly what he would be doing and how and when it would affect me, ie. when he would need to turn the power off and when he would be in the house and outside. The work was carried out as quickly and efficiently as possible. The technician was friendly and when the work was completed I had everything explained to me about the operation of the unit. He then cleaned away thoroughly. Great work!”

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Posted 5 years ago

“Excellent product and service, particularly as it is subsidised by the UK government”

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Posted 5 years ago

“The engineer who looked after us was efficient and very helpful. The back office administration was poor. We had a technical problem that needed resolving (and still continues), and the point of contact left BP Chargemaster without any cover being provided. We have had five or six different people looking after our case. Not very impressive....”

Helpful Report

Posted 5 years ago

“There was a problem with sending and receiving emails from my icloud email account which meant that it took a long time to send photos and get confirmation before the BP Chargemaster was fitted. The fitting of the chargemaster was very efficient and professional”

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Posted 5 years ago

“The Engineer was fantastic and very hard working.”

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Posted 5 years ago

“Wanted to say well done to the team, great service. Please can you please say thank you to Belinda Sheringham Home charge booking advisor who has been brilliant.”

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Posted 5 years ago

“Very quick booking, scheduling and easy installation of ChargePoint. No fuss at all and very helpful at all stages.”

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Posted 5 years ago

“Very impressed with the service and installation. Lady on the phone who helped me through the process was very efficient. Engineer who came to install the charge point done a very clean and tidy job.”

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Posted 5 years ago

“The fitting of the electric charger was great but really struggling with the app that tracks charging etc - doesn't seem to exist in AppStore and the Bp Chargemaster App that I have downloaded is just a blank screen...”

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Posted 5 years ago

“Very smart clean and tidy job would highly recommend BP Chargemaster”

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Posted 5 years ago

“It was never really clear as to exactly what was required in terms of the electrical supply to my property. I appreciate they are trying to reduce costs by not having site surveys done but this makes it far too time consuming for the customer. Although I have a technical background I had to get my electrician to call them to establish exactly what was required. Having said all that the engineer that did the installation was excellent and couldn't have been more helpful.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews