bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installer was very good at his job and made the installation as unobtrusive as possible.”

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Posted 5 years ago

“Apart from having to reschedule the installation owing to engineer shortage caused by illness, a good outcome.”

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Posted 5 years ago

“Had a good experience with no issues regarding home charge installation.”

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Posted 5 years ago

“Engineer was excellent”

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Posted 5 years ago

“Michael was excellent. Thank you.”

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Posted 5 years ago

“Would never use this company and l don’t recommend them to any one ever”

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Posted 5 years ago

“It took me weeks and weeks to get this sorted out, with lots of wrangling over who would pay the bill. In the end it was sorted out to my satisfaction, and the installation itself went very smoothly.”

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Posted 5 years ago

“Very good service.Turned up on time and carried out job in a professional manner”

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Posted 5 years ago

“Very good service and great installer.”

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Posted 5 years ago

“From start to finish all of your staff we helpful and professional”

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Posted 5 years ago

“Your office staff are a nightmare. Terrible communication, incapable of explaining what they need, the whole process was a massive headache. And they sent me 4 units while I was on holiday. Good job the cat sitter took them in or they'd have been on the front door step for a fortnight. The electrician who did the fitting was great. Pleasant, straightforward, job done. And he took the 4 units away. Nice guy.”

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Posted 5 years ago

“Excellent communication and installation by the engineer. Really positive experience.”

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Posted 5 years ago

“What a fantastic installation by a great electrician 10 out of ten”

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Posted 5 years ago

“Terrible customer service on the installation scheduling side, takes forever to get through to anyone on the phone or email. Actual engineer very good and diligent.”

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Posted 5 years ago

“Buying a Renault, my Chargemaster box was luckily covered by them, but having a rural property where the garage was about 25m from the house, I needed my own electrician to install a cable feed to the garage. The BP Chargemaster installation was therefore very easy and efficient.”

Helpful Report

Posted 5 years ago

“The single biggest problem was the inability of the companies representatives to fully understand the complexity of the task and the challenge to the poor consumer. My first point of contact at Chargemaster was very concerned about my eligibility for an OLEV grant as it was my second charger. It transpired that I was. Then there was the whole charade of the site visit: the person who came really did not know what he was talking about and was wrong on several important issues causing me eventually to spend about £400 more than I needed to have a cable run under my house (and wired in at both ends and tested) when all that was required was someone to feed cable from the front of the house to under the stairs knowing that the Chargemaster installer would do the rest. The actual installation was fine and the installer was apologetic for the inaccurate advice I had received. However, the whole process took a couple of months and was not handled well.”

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Posted 5 years ago

“A fair amount of paperwork had to be submitted for the works to be undertaken. This took some time but was handled really well by Ann-Marie. Leon the installation engineer was brilliant. Considering the number of units that are being installed at the current time the experience was flawless. Thank you very much.”

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Posted 5 years ago

“Good experience, engineer was very efficient and it was a smooth, painless install and admin process.”

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Posted 5 years ago

“Many emails and form filling before the installation was approved but when it was eventually installed the fitter did an excellent job. Delighted with his work *****”

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Posted 5 years ago

“brilliant the best thing we have got in a long time, it took a second visit to install, but it was worth it. engineer was very helpful to...…. 5 stars”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews