bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow and complicated process, lots of going back and forth. Had provided documents but these were not acknowledged straight away, delaying the process which was blamed on me when in fact it was because the member of staff hadn't kept up with their emails.”

Helpful Report

Posted 5 years ago

“The installation took place as arranged and without any problems. Works well and having home charging is a huge advantage.”

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Posted 5 years ago

“Very professional and tidy work.”

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Posted 5 years ago

“Excellent communication and install was on time and installer provided information and advice on use.”

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Posted 5 years ago

“Since the unit has been installed and it’s never worked properly, very poor response from the chargemaster team. I wish i would’ve gone with another supplier.”

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Posted 5 years ago

“The installation was fine, and it charges the car effectively, however the chargevision website does not work after 3 months and various emails with Chargemaster customer services. So I am still waiting for a response to the questions that I have raised.”

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Posted 5 years ago

“Good service but takes so much time to install.”

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Posted 5 years ago

“Took a while to get everything sorted but engineer was fantastic”

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Posted 5 years ago

“Had problems with the charging box, called & heard nothing For a week & was told upon my chaser call “the fault needs escalating but hadn’t as the guy never did it then had been off”. Mean time my car isn’t charged. Told was escalated & would hear from them in 48 hrs. Nothing”

Helpful Report

Posted 5 years ago

“Does the job but in stormy conditions, quite common for Powys, I have had to reboot it.”

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Posted 5 years ago

“The charger works ok sometimes and sometimes it doesn’t, about 50/50. When it doesn’t, Lights are on but no charge so have to open garage, flick the power switch of and on. It resets unit and then it works. Does it need a firmware update or is it faulty for replacement? Darren Cattley”

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Posted 5 years ago

“The charger works well. There were issues organising the installation with central office- we received conflicting messages about what was needed- but the man who actually did the installation was very helpful.”

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Posted 5 years ago

“Have to reboot after a 2 or 3 weeks use. App shows that I am plugged in when am not. After a charge it shows me still charging for 12 or more hours when I had it plugged in for only 2 hrs. Same story from customer support - Known issue trying to work on it. Not recommended.”

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Posted 5 years ago

“In general it works well, but has tripped the fuse when starting to charge a couple of times.”

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Posted 5 years ago

“From start to finish the staff at chargemaster went above and beyond my expectations. My case manager Aneka was very supportive, she was always calm and reassuring throughout the process. The gentleman who came to install the point did a fantastic job.”

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Posted 5 years ago

“Eventually came but then did a neat helpful job, friendly chap.”

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Posted 5 years ago

“The installation was professional and they did a good job but unfortunately they fitted the wrong unit twice and I had to get them back 3 times before they realised the problem. It is now working satisfactory although I had to reboot it once by turning power off and on. The app which comes with it has never worked and needs more development. Overall just about acceptable.”

Helpful Report

Posted 5 years ago

“The BP Chargemaster engineer was very meticulous, knowledgeable and completed a quality job.”

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Posted 5 years ago

“Installation was straightforward and well organised. Operation manual doesn't come as standard item with installation and was given only upon explicit request as a PDF document. Unfortunately, the actual hardware looks outdated and gives the red light error at every charge session, so needs to be rebooted by a circuit breaker. Support was pretty slow to address the problem, and stopped any dialogue once the brute "off-on" reboot method was reported to work. It's not enough in my opinion and doesn't make the unit itself look serious and reliable.”

Helpful Report

Posted 5 years ago

“Took ages sorting out fitting date. Now fitted, but unit is faulty. Your help line is useless ( keeps crashing). Have emailed three times now and still getting nowhere. Not even sure if it safe as I have to reset every night! Warning light still on!”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews