bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very helpful and efficient company. Work done promptly and kept to estimated cost. Helpful and friendly staff. Would strongly recommend.”

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Posted 5 years ago

“Took a long time to install, installer seemed unsure of procedure and post install do not answer email requests for information.”

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Posted 5 years ago

“prompt response to queries and got back to me quickly when was unable to make contact .”

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Posted 5 years ago

“Difficult to talk with. don't seem to what to make it an easy solution and think that the customer knows what they are asking for”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Wrong advice was initially given about the size of fuse required, which delayed things unnecessarily. Little or no advice given about the type of charger which would be best for my situation. No follow up to see that everything is working properly. The Chargevision facility is giving wrong information and no-one seems to want to get it fixed. Generally very slow at calling back once a query has been raised.”

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Posted 5 years ago

“easy to order and quick delivery”

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Posted 5 years ago

“Good experience, kept informed pre-installation and installer arrived on time and completed installation in 2 hours. Neat and tidy job, charger easy to use with Mitsubishi Outlander PHEV.”

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Posted 5 years ago

“The installation was great, very helpful and accommodating but the after sales needs work. Still waiting for connection to the app. I have called customer care but still nothing.”

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Posted 5 years ago

“Fantastic process from my order through to the fitter who was very professional. Just need a car now!!”

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Posted 5 years ago

“Firstly I must say the installer was absolutely amazing all round, nice guy, polite, helpful, Great!! However all the rest of Chargemaster are a disaster, slow, unhelpful, me having to chase them up on phone and email. They seem totally disorganised and you WILL end up doing more than should be required.”

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Posted 5 years ago

“Great product”

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Posted 5 years ago

“Whilst there was quite a lot of paper work prior to installation, the installation went well with minimum fuss. The unit works well”

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Posted 5 years ago

“We have asked you why our type 2 chargebox does not lock securely during charging when your promotion describes it as 'lockable'. You have not responded and seem to prefer to ignore our question and concern.”

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Posted 5 years ago

“The end product is fine and I’m happy with it, however it was a long road to get it. I had chosen them mainly as their price was around £100 cheaper than other companies. My initial quote was incorrect and it increased by £50 but it was still cheaper. However with me being is Scotland caused a lot of delays and after try have my money I felt I was chasing them a lot to get the install done. On the date that it was arranged for the engineer turned up at 10.30am and after looking around and drinking his tea I made him he got started at around 10.45am. He then advised me at 11.50am he couldn’t do any more as he he had to get back home and one of the other engineers would hopefully finish it the following week! I contacted the office and they gave me a date that was a further three weeks later! I dug my heels in and made it known how unhappy I was so they, by some kind of miracle, suddenly had space for a different engineer to do it on the Monday. Everythig fine from then and they also offered to refund £50. Not a great experience in getting the install as I had to be constantly on their case. Glad it’s now over with.”

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Posted 5 years ago

“The engineer installed the charger very efficiently.”

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Posted 5 years ago

“The installation was very quick and the electrician who did it did a very good job.”

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Posted 5 years ago

“Excellent customer service and very efficient!”

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Posted 5 years ago

“Great from start to insulation”

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Posted 5 years ago

“The service I was given by Kadiza Begum was excellent. Nothing was too much trouble, she was incredibly patient when dealing with my requests and is a real credit to your company. Robert Maxfield”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews