bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was on time, very efficient and he installed the charging point precisely where required. Polar really need more fast public charging points to the South and West of London, probably nationally. Even with a 250 mile range, journeys need to be planned very carefully.”

Helpful Report

Posted 5 years ago

“My local DNO advised that under the code of practice all installations should be subject to inspection to assess their suitability. Chargemaster did not do this. The Chargemaster installation engineer was unable to obtain a suitable earth reading and ran out of time. I was obliged to engage (at my expense) my own locally based specialist who quickly secured a satisfactory earth. Once informed of this Chargemaster were slow to follow up to complete the installation.”

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Posted 5 years ago

“Easy. To use and works well.”

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Posted 5 years ago

“Staff never returned one. Of my fourteen calls Delays too long for service Management extremely poor”

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Posted 5 years ago

“The initial contact was very poor : slow, with confusing documentation requests. Our house needed a survey, which was done well, but then nothing happened until I chased. Finally, the same fellow who did the survey came and fitted and did a good job. Very happy with the outcome. So, poor back office, good product and fitting is my conclusion.”

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Posted 5 years ago

“Very good, professional service.”

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Posted 5 years ago

“From initial enquiry to the completed installation of my home charge system, the whole process was a breeze. I was kept well informed at all stages of the process by knowledgeable and helpful staff who even took care of handling my government EV homecharge scheme as well as my car’s manufacturer”s rebates - and I am delighted with how quickly the installation was carried out. Overall, an excellent service that I’m happy to recommend.”

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Posted 5 years ago

“BP Chargemaster need to keep up to date with any changes to paperwork etc. e,g, change to Registration document.”

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Posted 5 years ago

“Customer service was excellent and the engineer was very professional for the installation”

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Posted 5 years ago

“Very efficient”

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Posted 5 years ago

“Installation was great product seems very good but I think the extra £95 for a lockable system is far too much.”

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Posted 5 years ago

“Great installation, and really easy to use”

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Posted 5 years ago

“Very good service and really pleased with my charger”

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Posted 5 years ago

“The engineering side was excellently undertaken, with minimum fuss and a very neat install. However, the arrangements to get the visit organised was very clunky, you are too regimented in the need to have a vehicle in the pipeline before proceeding with the date of the install.”

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Posted 5 years ago

“A well delivered installation. On the date and time planned and the installer was very helpful explaining what he was doing and checking the asthetics of the job. Thanks and Well done.”

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Posted 5 years ago

“Simplicity itself. All paperwork and installation booking online. Able to amend installation appointment and when the day came everything went so smoothly I was able to go out for a couple of hours and get things done whilst the work went ahead. Very satisfied. David, Shropshire.”

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Posted 5 years ago

“As a new EV owner I found the charger simple to use. The instructions on the charger were easy to follow.”

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Posted 5 years ago

“Excellent service and communication”

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Posted 5 years ago

“I am rating overall as poor, which summarises a very poor experience with the administration and a very good experience with the engineer who actually installed the charger. The administration side was appalling - I got pushed around numerous people, they lost forms I had already completed, couldn't tell me what the next steps were to enable me to book an installation date, didn't call back when I asked them to and didn't respond to emails. Extremely frustrating!”

Helpful Report

Posted 5 years ago

“Punctual and efficient installation, thank you.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews