bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Convenient, reliable and easy to use.”

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Posted 4 years ago

“Installation co-ordinator and installation engineer very thorough proficient and friendly in arranging fitting of BP CHargemaster unit.”

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Posted 4 years ago

“Really easy to deal with. Charger has been fitted in a great position and is a very tidy job”

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Posted 4 years ago

“Slightly tricky negotiation regarding meter installation - but once problems ironed out - fitting as a dream! Extremely helpful admin and fitting team. Fitted without problems and works a treat. App is a bit difficult to get to work - but I can now schedule charging overnight (which is saving ++ on costs)”

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Posted 4 years ago

“Don't under estimate the amount of potential work required in advance of a home charge unit install. Yes, you will be guided through what is required, but you need to ensure that your home is ready. Your fuse boxes need to be correct, which may mean they need to be updated and you need to think ahead about how the cabling is going to work in terms of getting it from the fuse box to the actual charger. Plan ahead. Install was requested in Dec 19, installation happened in Jun 20. Customer Service was very slow and responses to communication took time - caveat with the fact that Covid hit this process, so benefit of the doubt to those involved, but I would have hoped that this would be a minimum 6 week process in reality. Once we managed to get to the installation it went extremely smoothly. The unit works very well and I have no problems, exactly what I would expect with the installation taking around 2.5hrs to complete. The downside is the app - totally useless, can't even get registered. Reading other reviews for it, it is a wonder that BP Chargemaster want their name associated with it. I would pull it until you can demonstrate that you're actually interested in your own app. Because at the moment it is clear that you are not. Get that working properly and scores and reviews may improve.”

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Posted 4 years ago

“The engineer was quick and efficient and installed the charging point with ease.”

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Posted 4 years ago

“Excellent service and great product”

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Posted 4 years ago

“Installation was carried out professionally, and neatly. An explanation of the procedure and positioning of the cabling to the unit was provided prior to starting. Very happy with the unit chosen, charging and working perfectly.”

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Posted 4 years ago

“Engineer arrived on time, installation was quick and neat and I was happy with the final look, internally and externally. Would recommend.”

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Posted 4 years ago

“The staff were very willing and efficient at all stages of the installation process: many thanks!”

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Posted 4 years ago

“Excellent service friendly guy who fitted it”

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Posted 4 years ago

“Probably due to lockdown, but I found there was a problem with coordination of your various departments. As an elderly user of the internet I had difficulty understanding the procedure I had to follow, but with the help of your Bellinda Bellingham I got there”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Works fine and is reliable”

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Posted 4 years ago

“Installation was friendly and efficient. Great service.”

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Posted 4 years ago

“Good professional service”

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Posted 4 years ago

“Appointment arranged very quickly after my initial enquiry, and installation was professional and fast.”

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Posted 4 years ago

“We recognise the special situation in the pandemic - but we feel you did not keep us sufficiently informed of the reasons for delay in installing our home charger. Emails went unanswered, and there was never a word of apology. We are over-seventies, living in a secluded spot - and our only vehicle was our ZOE. There was no sense of priority given to our circumstances. We are, however, pleased with the installation. You engineer was quick, and very professional.”

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Posted 4 years ago

“The installation plan went entirely as scheduled. The engineer (Leon Haggard) couldn't have been better. He arrived at the beginning of the window, quietly went about the work and cleaned up meticulously before he left. The Chargemaster is simple to operate and seems to work well. So this has been a very good experience.”

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Posted 4 years ago

“Poor installation and having reported it Chargemaster want to charge £75.00 to rectify .”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews