bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get through and deal with setting this up was a nightmare, never dealing with the same person, personnel asking for payements which were not part of the package, being fobbed of that they will get back to you when back of holiday etc etc. When we finally got the engineer to attend he was like a breath of fresh air extremely helfull and obviously well skilled a complete contrast to the office contact.”

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Posted 6 years ago

“The service from Chargemaster was good, the engineer did a good job of installing and the end result is neat and tidy.”

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Posted 6 years ago

“Excellent swift service, box where I wanted it and very neat job”

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Posted 6 years ago

“Very helpful staff when arranging the installation. Kazia Begum was especially helpful. The installation was done in a very professional manner and the electrician obviously knew exactly what was required and explained everything in a very courteous and clear way. A good service all round”

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Posted 6 years ago

“Polite, efficient service; did exactly what they said they would do - can't ask better than that!”

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Posted 6 years ago

“There good”

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Posted 6 years ago

“Supplied the data the preinstall team needed- photos of existing equipment etc, the size of the main house fuse could be an issue to some people installing a 7KW unit into an older house. Luckily I had a electrician nearby that could confirm the house fuse size. Phone call from "Mike" our installer the night before to confirm arrival time, he arrived within 5 mins of that time not bad as he had travelled from the Birmingham area to Manchester through rush hour and roadworks. He detailed his installation plan confirmed positions of equipment with other options of where to put the charger unit. Carried out installation and gave a demonstration of how to couple up the car. If Chargemaster made lager...….. :) Why has your review for installation got postage details on it.Hello it was in your van”

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Posted 6 years ago

“Came when they said they would, fitted the charger, tidied up. What more do you need?”

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Posted 6 years ago

“Making the right choice of unit was not easy. It was not helpful that incorrect assumptions were made of my choice. Installation was excellent”

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Posted 6 years ago

“Fantastic job”

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Posted 6 years ago

“Although work was carried out reasonably promptly. Communication needs to be improved with little response to requests and a last minute appointment made for installation as a text the evening before.”

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Posted 6 years ago

Hi Alex, Many thanks for the feedback. We're sorry to hear of the communication issue and are looking into why this happened, as we normally would send out confirmation emails as soon as an installation has been booked in. Apologies again.

Posted 6 years ago

“Everything you said happened on time and was nicely done, with good customer service, the electrician was great.”

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Posted 6 years ago

“The person who came to install the charger was excellent the customer service is shocking. There is no joined up processes and I had to submit documents multiple times and when I sent an email saying how poor the customer services was, the team leader replied and did not address the concerns I raised.”

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Posted 6 years ago

“Scott was excellent throughout the installation of the Chargemaster and completed it efficiently and professionally. Thanks”

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Posted 6 years ago

“The only reason for marking down is the attitude of the engineer who installed ...”

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Posted 6 years ago

Hi Demosthenes, We're really sorry to hear about this and would love to know some more information about your comments. Would you mind dropping us an email to feedback@chargemasterplc.com with more details? Many thanks.

Posted 6 years ago

“Very helpful staff, and very efficient installation.”

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Posted 6 years ago

“Having emailed many companies to undertake installation of charger. Chargemaster responding quickly and got on with the job. Had one response from another company but that was all it was. Good guidance provided in relation to applying for grant. Chap arrived on time, got on with the job, pleasant and polite. Price ok. would recommend”

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Posted 6 years ago

“Fantastic service from very helpful and friendly staff on the other end of the phone and email, as well as a very accommodating, helpful and professional installation engineer.”

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Posted 6 years ago

“Alan Clark the engineer, was prompt completed the work efficiently and tidily and was the perfect advert for chargemaster”

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Posted 6 years ago

“The engineer turned up on time, took less time I thought it would take, showed me how to use the cable to charge my car and left. Job well done. Photos attached.”

bp pulse 5 star review on 20th September 2018

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews