bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service can’t fault it”

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Posted 5 years ago

“they did a good job.”

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Posted 5 years ago

“Excellent quick service - efficient”

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Posted 5 years ago

“Call centre staff helpful. Installer very professional. However, installer had to install an earth rod which i was not informed of prior to the installation. Fortunately an area of ground was available. Actual product easy to use but still not received information on how to communicate with it via an app.”

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Posted 5 years ago

“Great communication and install.”

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Posted 5 years ago

“doesn't charge quick enough”

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Posted 5 years ago

“Excellent customer service and communications. Fast and flexible installation.”

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Posted 5 years ago

“Getting no itemised billing, app doesnt work, in general very poor”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“No help from bp with app”

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Posted 5 years ago

“Extremely rude service. The Charger has been installed but the part of it that goes into the ground is very unstable and I can not park the car near it anymore.”

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Posted 5 years ago

“Prompt and efficient installation”

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Posted 5 years ago

“Excellent! Aneka in the office helped me massively with a few technical issues before installation.The gentleman who fitted my chargemaster who’s name I can’t remember was brilliant. Really went the extra mile to make sure Installation was without trouble.wasnt an easy one for him but he made sure everything was spot on before he finished. Many thanks 👌👌”

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Posted 5 years ago

“Rating for installation. I can only state that Marcus G was fantastic; clear depth of knowledge, clarity in explaining the steps being taken and an extremely well executed and clean installation. Dan G as area supervisor visited as routine during installation and both rapidly resolved an issue for me. Thoroughly recommend the installation team. (Unfortunately the process to get to this stage was not smooth; lack of clarity on requirements to upgrade to 100A, replace the meter etc. which could have been advised much earlier on the website before choosing the car and at commencement of engagement with the customer team. That individual left and replacement quickly arranged installation after I had arranged for meter replacement - free by supplier but luckily I did not need tails to the MCU replacing as that isn't included and contractor won't; no electrician will turn out for a 0.4m tie in... 100A mains fuse replacement was also required, from UkPowerNetworks where after I could then revert to bpChargemaster. Clarity on this would have been appreciated, as it was 5 months in total from start to finish...) A turnkey solution would be much easier for the customer.”

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Posted 5 years ago

“Spoke to a chap this morning about the app, fantastic”

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Posted 5 years ago

“Dan Coe was excellent”

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Posted 5 years ago

“Initial concerns of exposed cables were quickly put to ease with super installer Neil Emmons. He patiently and thoroughly explain the process, routes the cables will take fro. Inside the house to outside. He carefully installed and cleaned up everything after. Super impressed! Thank you so much!”

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Posted 5 years ago

“I was promised a morning installation but the engineer did not arrive till the afternoon. Good when he arrived though.”

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Posted 5 years ago

“Everything went very well. Smooth customer journey from start to finish. Quick, reliable and the fitter Sergio was fantastic!”

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Posted 5 years ago

“The whole booking to installation process was very easy. The installation was excellent. The engineer identified the best location from a sight lines as well as for connectivity.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews