bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chargemaster unit good, does what it is supposed to. Chargevision app poor, not much use.”

Helpful Report

Posted 4 years ago

“Chargemaster’s technician found himself with a particularly tricky installation involving threading the cable through two sets of brick walls, while working in a very confined area. His perseverance paid off and he successfully completed the job professionally and neatly. He’s a credit to Chargemaster.”

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Posted 4 years ago

“First enquiry ok but then long delay while they liaised with electricity provider. I felt I had to keep contacting BP then finally contacted the provider myself. Courteous and efficient installer called James”

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Posted 4 years ago

“First class service, prompt attention and professional craftsman undertook the complete work including explanations to a high standard. Well done!”

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Posted 4 years ago

“Not only do you have the charger but another large contraption of a box attached to the side of the house which looks dreadful”

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Posted 4 years ago

“Installed quickly and easily enough. Installed 17 days ago but no details yet received about how to link the app to the charging unit!”

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Posted 4 years ago

“Came as arranged and provided a neat installation thanks. Cm”

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Posted 4 years ago

“Installation was seamless. No mess great job.”

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Posted 4 years ago

“Guided through the whole process, paperwork and grant forms no problem, help all the way. Installation was prompt, efficient, very helpful, would highly recommend.”

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Posted 4 years ago

“From office staff to electrician, I found everyone to be friendly, pleasant and a pleasure to deal with. Unfortunately, I received a faulty unit which failed < 24hrs later. These things happen wasn't too upset, but after reporting I still had no contact 4 days later and had to chase up to find out what was happening. Case was then escalated and received a call 3 days later to ask if they could attend that morning. I did not feel that 7 days was an acceptable wait when a unit has failed in less than 24hrs and that I should not be the one chasing them up for a response. Again, all staff I dealt with were a pleasure to speak to. Wish I could have gave more stars but 3 is listed as acceptable and I don't feel the service provided was to this standard.”

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Posted 4 years ago

“Installed with no fuss and clearly explained.”

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Posted 4 years ago

“Engineer was polite and experienced and offered full demonstration. To date, no issues and charges my Nissan Leaf in good time.”

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Posted 4 years ago

“Great service on the information pre-fitting, during the process and the actual fit itself. Polite and professional team.”

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Posted 4 years ago

“Stuck to their description”

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Posted 4 years ago

“The woman i dealt with was first class. Since it has been installed i feel i have now been forgotten about. I need answers to a certificate i need. No response which is disappointing”

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Posted 4 years ago

“A very efficient and professional service.”

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Posted 4 years ago

“Total lack of communication and information. Would not recommend BP Chargemaster to anyone . And I work for a Mercedes retailer so I should be recommending it , which probably shows just how poorly I rate your company”

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Posted 4 years ago

“Cable well made”

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Posted 4 years ago

“Friendly efficient electrician did a great job very little mess”

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Posted 4 years ago

“Very quick and helpful”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews