bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A truly awful company. We've had our unit installed at home for 6 months and it simply does not work. You cannot get to talk to anyone useful. If you do they say they will "send an email". Whoppie do. I've done that and had no meaningful reply. If you do get a reply it's for a basic question which, when answered then gets ignored. Charger is useless. Charges slower than a 13A plug in charger. Time schedules are a joke. Says it's disconnected when it's charging. Worst decision ever. I'd give them zero stars if it were possible.”

Helpful Report

Posted 3 years ago

“Customer after sales service has been very disappointing. My home charger unit has stopped working and after being advised to perform a hard reset the fault remains. The unit is still under warranty but despite numerous calls to the helpline and emails over a 2 week period BP Pulse have totally failed to return our calls or arrange for an engineer to visit despite numerous promises to that effect.”

Helpful Report

Posted 3 years ago

“awful company, i waited 11 months for my charging point. I was asked over and over the same questions and was never given details to formally complain AWFUL!”

Helpful Report

Posted 3 years ago

“Terrible service, no response for weeks and then when I requested they cancel as they had done nothing they want to charge me £150! Obviously this is their business model. Take lots of £150's and do nothing. Scam from such a large company”

Helpful Report

Posted 3 years ago

“Absolute poor service from bp pulse haven’t taken too much on with Polar network should’ve just stuck to their own bp pulse customer Service is diabolical people that talk to you on the phone haven’t got a clue what they’re doing always have to go back to the supervisor put you on hold for a long period of time and come back with nothing like you already know half the people work at home can’t hear what they’re saying with loads of background noise or kids screaming or people arguing with their partners most of them you never get anything done by the worst electric suppliers for EV drivers in the country if I was going to recommend any company be Pod Point brilliant Customer Service low rate for EV chargers repeat post absolute rip-off Plus half the chargers do not work that’s why I’ll give it a one out of 10”

Helpful Report

Posted 3 years ago

“App does not work for example it says not plugged in it is, impossible to schedule charging or charge now, impossible to log in, loses passwords Charger keeps needing draining and reinstalling COMPLETELY UNRELIABLE”

Helpful Report

Posted 3 years ago

“I keep getting fobbed off with my installation. I had to have the drive dug up for new cabling so I fully understand the initial delay but three weeks ago they agreed that within 10 working days I would have a date, it didn't happen and now they are saying I am in the queue with the sub contractor.”

Helpful Report

Posted 3 years ago

“As a dumb home charger it is fine but as a smart charger it is totaly useless, timed charging is virtually impossible, the app is useless, on the app store it says it was last updated 3 years ago! I have had my unit replaced 3 times and still it does not communicate properly with the app. When I complained in person at an EV Show last September I was told that they had a whole team working on the app, to which I said, well what do they do all day, drink coffee? I would certainly not recommend your home charging units to anybody.”

Helpful Report

Posted 3 years ago

“Phone app impossible to access and no support available. Even their email bounces back!”

Helpful Report

Posted 3 years ago

“I applied for a home charger at the beginning of January. I had one email on 7th January saying my application would be reviewed. Despite emails and 3 telephone calls I cannot get any response beyond the receptionist saying they would email a supervisor. Despite promises of a call back I have had no response. I would not recommend a BP homecharger to anybody.”

Helpful Report

Posted 3 years ago

“Home charger faulty from day one left to charge at public stations at 3x the price . 2 weeks till replaced and offered no backup service other than yous their public units and at pay as you go prices”

Helpful Report

Posted 3 years ago

“Install was OK, although they need encouragement to give me a a date. Since the install service has been appalling bad, the unit went wrong so I went to the website which only has a link to an email address. I emailed them three times over a few weeks nothing at all no response, I found a number and called them, one of their sub contractors came found that the install (also a sub contractor of BP Chargmaster) had installed it incorrectly and burnt out the breaker, they didn't have a new one and could not get one. after a few weeks they never came back to me, I had the breaker replaced now unit works on 16 amps only . So calling them again. Avoid if at all possible.”

Helpful Report

Posted 3 years ago

“Just trying to get a reset password is like a mission from Mars !! I would prefer not to use you but I have no choice at work. Customer service, just a joke. BP you are letting yourselves down here big time. Instavolt is just amazing you should learn from them!!”

Helpful Report

Posted 3 years ago

“Home charge app doesn’t work, web portal awful, unit is not smart and fails often. For all home charge owners: reset the unit via the mains trip switch once a week. The unit can crash fully or can drop itself to 15 Amps max. Doesn’t tell you it’s done this (my BMW app told me). Checked BMW - all fine. Reset unit - suddenly got 30 amps again. Have had the unit crash overnight twice.”

Helpful Report

Posted 3 years ago

“WHAT A RUBBISH COMPANY !!! Their customer service for home chargers is awful! They changed their CEO a few months ago and replaced him with Mr Akira Kirton and if anything, their service has gotten even worse. At least the last CEO answered emails, but not Mr Kirton it seems. I had an awful job getting the charger installed in the first place and the system I have is not really fit for purpose, as the sensor relay is, IMO, cheap and nasty and continuously faulty. It was only installed in April! When you phone to request an electrician to repair it, you are told you have to wait for 10 days for someone to phone to give a date when it can be repaired! How about you fit a decent system in the first place and save your customers these problems. I would never have chosen Bp Pulse, but MOTABILITY insisted I use them. Why not a company like PodPoint instead, as their customer services are way better than BP. Hours spent on the phone, only to be sent from pillar to post and getting nowhere ! Lousy product and lousy customer service. AVOID Bp Pulse or you’ll regret it.”

Helpful Report

Posted 3 years ago

“Avoid avoid avoid. You’ve been warned”

Helpful Report

Posted 3 years ago

“App is functionally useless!”

Helpful Report

Posted 3 years ago

“This review site needs to SPLIT these reviews between the BP PULSE 'Public' charger units and the BP HOMECHARGE units. The Rapid charge public units get a much higher review rating as they work reasonably well but the Homechargers are absolutely useless and get an overall ZERO(one star at best) rating as they don't actually work as a 'Smart" charger. Mixing the reviews for 2 different departments like this gives an incorrect overall rating.”

Helpful Report

Posted 3 years ago

“Bought the car on 10th October 2021 today is 19th January, 2022 still waiting to hear anything. I filled in the survey with pictures when I bought the car a month later you asked for my V5 doc then nothing. I call and get fobbed off someone will email me they never do. What is going on?????”

Helpful Report

Posted 3 years ago

“The App is next to useless (as the App Store reviews show), the consumer unit they installed buzzes when charging (a right pain as it’s in our living room) and I was told it’s a 7kw charger but only charges at 3.5kw. Tried to phone but gave up being endlessly left on hold!”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews