bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The electrician who installed the charger was very professional, briefed me on what he was going to do and tidied up afterwards. He also gave me a briefing on how to use the charger. I charged the car for the first time last night and it worked as he advised me. The customer service is also excellent and I am very happy with the service to date”

Helpful Report

Posted 4 years ago

“There was some delay in installing the Chargemaster, but this was largely caused by the Pandemic. On the day the installer was on time and very efficient and explained everything clearly.”

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Posted 4 years ago

“The only issue was that the order and installation were delayed by COVID 19. The pleasant surprise of being eligible for the grant after all made up for the long wait, though.”

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Posted 4 years ago

“A rather protracted installation owing to the Covid19 restrictions but when it finally happened a very efficient and professional installer carried out the works and we are very pleased with the result.”

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Posted 4 years ago

“The Chargemaster unit is great. The process to have it installed not straight forward!!”

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Posted 4 years ago

“The Charger does what it says on the tin and charges my 330E hybrid BMW easily. The chap who fitted it did a great job and minimised the effect on the house. It is much quicker than a 13 amp plug - it makes a huge difference. I would give it 5 stars but the App is really annoying as it does not hold your password so you have to log in everytime you look at the costs. I also can't see a way to email the costs in a file.”

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Posted 4 years ago

“Good installation, but I am having ongoing issues with unit tripping out on voltage monitoring causing loud thumps as the contractor engages and disengaged. I also am having issues programming a tarrif based charging time. Seems to be inconsistent, works some days and then not the next. This is very frustrating.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Smooth installation and works fine.”

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Posted 4 years ago

“Perfect well done”

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Posted 4 years ago

“Good service once all the hurdles have been negotiated”

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Posted 4 years ago

“It charges cars, but I think it needs a cover to keep the rain and sunshine off the plastic”

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Posted 4 years ago

“Excellent service. Professional installation.Works perfectly”

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Posted 4 years ago

“The pre-installation information providing was very painful, but the actual installation was great”

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Posted 4 years ago

“Far more paperwork than we envisaged. Held up by virus and change of our contact but installation went well and on time.”

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Posted 4 years ago

“We had some problems with the application forms and had to resubmit several times. The staff were helpful however and the installation has gone well and the charger does all it was promised to do.”

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Posted 4 years ago

“Installer was excellent. Thorough and tidy. Really well done. However, iPhone app to control the unit is useless - can't even log in due to obvious bug that should never have escaped beta testing. Customer services are slow to respond.”

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Posted 4 years ago

“Installation was troublefree, getting to that point was a marathon.”

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Posted 4 years ago

“Was very happy the quality of installation, the installer was pleasant and put the charge point exactly where I wanted it. The only thing I wasn't particularly happy about was he didn't want to take any of his rubbish with him and basically bargained with me to put half in my wheelie bin. Extra waste is a problem for me as it only gets collected every 3 weeks by council.”

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Posted 4 years ago

“Glen Noulton, who fitted the unit, was a very amiable and professional installer. He did a very neat job and I appreciated the fact he contacted me prior to his arrival. The charger works perfectly but I have one little gripe and that is the connecting plug/handle sticks out too far when it is put it's holster.”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews