bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only issue I had was there was a wait of more than 40 days. Rest everything was fine”

Helpful Report

Posted 5 years ago

“The admin for this was diabolical - the paperwork was requested, filled in, but then sat on at Chargemaster’s end for ages despite us chasing. As a result, we did not get our installation until 3 months after the car was delivered. The surveyor and installer (same person) was great, but the whole process was let down by poor customer service at the initial stages.”

Helpful Report

Posted 5 years ago

“My experience is of Chargemaster fitting a charging point my home.This was done very efficiently on the date agreed . ~Arrangement made by e-mail also very satisfactory, with helpful staff. No experience yet of charging facilities outside my home.”

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Posted 5 years ago

“Not enough 50 kw chargers to expensive polo chargers are better value”

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Posted 5 years ago

“The charger has been fitted and is working perfectly.”

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Posted 5 years ago

“Installation was very efficient and provides the charging point”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Generally good, though the first person I dealt with did seem to lack in common sense somewhat, so I had to send him things multiple times, to be sure that everything was going to happen as proposed. For example, I made it clear right up front that my "fuse box" was full, but had to remind him of that twice to be sure that an additional one was added to the order. I liked the fact that they appeared to have made note of when I was having an Isolation switch fitted, which allowed them to contact me later and offer an earlier slot due to a cancellation.”

Helpful Report

Posted 5 years ago

“Very neat and tidy installation by our engineer who was very dilligent and thorough whilst working at our home.”

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Posted 5 years ago

“The chargepoint is really good and the engineer who installed it was great. The engineer who did the on site survey that I had to have was also really helpful. However, the telephone team could have been better - the original contact left the company and no-one took over my order. Eventually I had to resubmit my OLEV form because the time limit on it had expired (6weeks). I had to ring several times to get the process going again. Eventually Jamie took over and it went quite smoothly from then on. The process is not as straightforward as it appears from your video. I had to have extra electric work done in order to have my chargepoint fitted. I think you should do site surveys as standard then people would know right from the beginning what they would need to do to have the chargepoint fitted. Now it’s in and working it’s super.”

Helpful Report

Posted 5 years ago

“Initial sign-up was quick. Sales staff said installations were typically taking place within 3 weeks. However, provisional date provided for installation (at point of sign up in mid-January) was mid-March! Installation finally completed at end-February. Electrician was really good and the installation was very neat.”

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Posted 5 years ago

“Efficient & prompt installation.”

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Posted 5 years ago

“Expert very neat installation and works wonderfully well with a quick easy charge.”

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Posted 5 years ago

“while initially there was little follow up and they did mess up my OLEV application, overall the engineer and quality of product is fantastic”

Helpful Report

Posted 5 years ago

“No problems with the service.”

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Posted 5 years ago

“Efficient & helpful all the way through; the electrician who fitted the charging unit was superb. He worked hard to accommodate our preferred fixing point despite it being a challenging job.”

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Posted 5 years ago

“Product was installed very efficiently and continues to work well.”

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Posted 5 years ago

“Excellent installation.”

Helpful Report

Posted 5 years ago

“Took longer than I expected to get the unit installed, but the engineer Marcus who came initially to survey my property then a second time for the installation was excellent.”

Helpful Report

Posted 5 years ago

“Good product but let down by poor customer service and very poor waiting time for install of home charger. You have a “guarantee” on the web site for installing times and it still took over double this time to get it done!”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews