bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Choose any other network but do not use by people's these are the worst to deal with you will spend your life on the telephone because I do not answer the calls. You will get locked onto their charging stations leaving you with no option but to wait for hours or days to unlock it or leave your £350 cable behind. Took them 1 month to answer several urgent emails needing help. Which isn't good enough. Do not use”

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Posted 3 years ago

“The tech who fitted. The charger was a credit to his company”

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Posted 3 years ago

“Thanks to the customer service team for arranging the installation of my pulse charger, and thanks to the engineer who installed it, doing a very good job. R R H.”

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Posted 3 years ago

“Why is it a long time for it but in the end is here and the installation was perfect and the person who installed it was very helpful very kind”

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Posted 3 years ago

“Over 4mths to get charge point fitted. Had one fitted independently at work took 2 weeks”

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Posted 3 years ago

“Didn't inform me about an additional box, very ugly on the front of the house!”

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Posted 3 years ago

“Ive had a pulse installed via motability. The process of all the paperwork, sending photos needing land registry docs was long winded and pretty useless as the engineer who fitted went round and took same photos id already sent. Got my car March 2021 bp pulse installed june 2021. The engineer Anthony was awesome, worked hard on his own during a hot summers day. Talked me through everything, let me hook car up whilst he was still here. Good job the sub contractors ss good as they are really. The process definately needs looking at and shrinking down alot in my opinion.”

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Posted 3 years ago

“I'm delighted with my homecharger. Love it”

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Posted 3 years ago

“Would I recommend, in a word …….No. I applied for my charger mid-March as my car delivery was scheduled for late May, I completed the various forms and all pictures required in a timely manner and submitted them, then waited and waited so I decided to chase. Next thing I get is a request for payment which I made on the same day as my delivery date was fast approaching. A conformation email was received “Good to Install” so I thought great it won’t be long now. Following payment it was then a further 21 days till the subcontractor could come out and install, so I thought fine I can manage with a 3 pin plug for now. On the day of installation, the Subcontractor turned up on time and asked “is my water and gas bonded”…… to which the answer was apparently “no” (he tested the sockets), so he had to abort the installation. At a further cost to myself of £148+VAT I had the pipes bonded by a local electrician. It was a further 18 days for the subcontractor to come back to install. The job was completed on the 12th June 2021 - start to finish this was 13 weeks! I subsequently received an email 17th June 2021 from BP saying that they see it was aborted and they would arrange for the pipes to be bonded at an additional cost but could not advise how much this would be as it depended on the length of the cable required - if they had any idea of what was going on they would see that I had this arranged myself and the installation was already complete.”

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Posted 3 years ago

“It was a faultless installation”

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Posted 3 years ago

“Absolutely appalling customer service. Long waits on the phone, promises to get back in touch never kept requiring more time on hold to chase. Sub contractor completely useless with equally bad service. Unit failed on the second day, installer refuses to come back to site and says it’s for me to resolve with UK Power Networks who understandably want some form of formal diagnosis from the installer. Avoid this shower at all costs, pay someone professional to get a proper job done.”

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Posted 3 years ago

“Great job from start to finish.The lovely gentlemen that fitted the charger was most helpful .”

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Posted 3 years ago

“Really quick, very helpful - even suggested a better place for it.”

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Posted 3 years ago

“Hopeless, I've been waiting months for an install. Their customer service team is dreadful”

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Posted 3 years ago

“Install perfect.Application long winded,but got their in the end”

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Posted 3 years ago

“It was a faultless installation, I'm really pleased with the finished product”

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Posted 3 years ago

“Paid for install 6 weeks ago. Since then no communication from BP chargemaster. Sent multiple emails no response re install date. Cancelled and asked for refund due to attitude of customer service”

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Posted 3 years ago

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Posted 3 years ago

“Not used it yet, waiting for car but installer was Superb. But after reading the rest of reviews I’m not looking forward to contacting customer services if it breaks down!”

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Posted 3 years ago

“Probably the most dreadful business transaction I have experienced. An hour would be heeded to recount the miserable train of events or rather none events. Matt the installation engineer was the only good thing to happen, he willingly came back with the right charger having been given the wrong kit and that after my photos!. Never again, Beware.”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews