bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two people I dealt with most, Belinda at your service centre and you reengineer, Joe, were both really excellent. The installation was complex and Joe, both on the pre-installation site visit, and on the day of installation, was really clear about what needed to be done, and helpful in doing it, or advising how to get my energy company to do it. Belinda was really good at liaising over the visits and paperwork. My only reason for not giving full marks is that, initially, I was passed from one person to another at your service centre for about two weeks. When Belinda took on my case, everything worked perfectly, and even the people I spoke to / dealt with beforehand were helpful, but the process didn't really get going until Belinda took it on. So, to summarise: all the people I spoke to were very helpful and friendly, Belinda and Joe are outstanding, but there was a bit of a glitch in the process at the start!”

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Posted 4 years ago

“Service first class staff helped me with my first plug in they went through everything that was best for me no rush to get you to sign up Thank you all”

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Posted 4 years ago

“He didn’t tell about the app.”

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Posted 4 years ago

“My charger was installed very quickly but did not work.It took four phone calls to get through to the right department.I was promised four call backs that never happened. I have now arranged an engineer to revisit so that hopefully the charger will be fixed or replaced”

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Posted 4 years ago

“The App does not work correct as it loses the keypad and wont restore this element until you shut down the app. Device advises it is still charging when it is not!”

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Posted 4 years ago

“Simple tidy installation, haven’t used it yet in anger as still waiting for electric vehicle to arrive. The installation engineer was very polite and did an excellent job, when finished he gave a demonstration on how to use the charge point. Just need to see if my electricity supplier has special EV tariffs for cheaper electricity rates over night.”

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Posted 4 years ago

“FIND THE ACTUAL CHARGING VERY GOOD. THE APP NEEDS VAST IMPROVEMENT.”

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Posted 4 years ago

“Great product, very easy to use, app helps understand costs. Helpful customer service team who guided me through application. 👍”

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Posted 4 years ago

“The engineer who fitted the item after 3 different installation dates was great.”

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Posted 4 years ago

“Very pleased with the quite efficiency of the installer.”

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Posted 4 years ago

“Excellent product everything was done for us to get the OLEVgrant very helpful on customer service the guy came round on time installed it in the rain no moaning just got on with the job in hand excellent service would recommend it to anyone with electric car or bike”

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Posted 4 years ago

“Great installer, process getting to installation was horrendous with misinformation and having to repeat applications form”

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Posted 4 years ago

“Process of applying was efficient. Installation engineer was excellent”

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Posted 4 years ago

“Installation was very smooth and quicker than expected. Simple operation explained and now just awaiting my EV to put it to the test.”

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Posted 4 years ago

“very good thanks”

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Posted 4 years ago

“Quite a protracted process. I had to constantly contact them to progess order. Installation excellent though, experienced installer. Good product.”

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Posted 4 years ago

“Although EDF took an indeterminable time to fit an isolator switch, staff at bpchargemaster kept in touch by telephone and e-mail and were able to arrange for their engineer to fit the charge point device within days. The engineer was extremely efficient and helpful and carried out the installation without any fuss or problems. Overall very satisfactory.”

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Posted 4 years ago

“The fitter phoned before he arrived with a time and then turned up exactly on time. He completed the job in specified time and left the house and area clean and tidy. Excellent job.”

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Posted 4 years ago

“Overall experience from start to finish was very well executed , quality of the people at the call Center and the installation team was great. Some teething issues with the unit itself but this seems to have stopped.”

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Posted 4 years ago

“nice young man clean tidy work.”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews