bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All very helpful with no problems.”

bp pulse 5 star review on 13th November 2018

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“I had all queries answered promptly and was given assistance in understanding the process. I was kept up to date about the process and the fitter was prompt and kept me informed of the progress.”

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Posted 6 years ago

“very efficient and helpful. many thanks”

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Posted 6 years ago

“All vert efficient - final fitting went well. Initial survey raised potential problems rather than being solution focused.”

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Posted 6 years ago

“.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Very good and tidy installation and workmanship.”

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Posted 6 years ago

“Efficient, turned up on time, did a neat job.”

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Posted 6 years ago

“Very good service. Engineer arrived when arranged and did a very neat installation. However I had to phone the office to remind them to send me the installation certificate after an email reminder which was ignored.”

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Posted 6 years ago

“The survey was done by photographs and this included need to fit isolation switch.”

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Posted 6 years ago

“I found Chargemaster PLC very efficient and helpful. From my first contact via the phone through to the fitting of my charge point, they kept me well informed and processed my application and purchase without fuss. The fitter was also very efficient - and pleasant to deal with.”

Helpful Report

Posted 6 years ago

“I was not happy when the installer came and would not remove a fuse as he said that my energy supplier needed to come. I called my energy supplier who said they only have appointment in one month time but any electrician can do that. I called my electricien who came and simply removed and put back the fuse. I called Chargmaster to let them know what had happened and they said they would come back to me. I had to call everyday for a week until I got a reply and a date to come and fix the charger which was not easy. I think you should do an investigation first before taking the money upfront to avoid customer having to chase to get an update.”

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Posted 6 years ago

“Very efficient and tidy.”

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Posted 6 years ago

“A very good service. Arrived on time and was kept informed of arrival time. Our engineer Andy was great. He explained everything he was doing and did a fast clean job. Very happy.”

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Posted 6 years ago

“The installation of two units went smoothly and the installer was skilled and helpful. The sales advisors, were also knowledgeable and helpful. There was a problem over sales liaising intenrnally over the installation date. The service which was not so good was when that provided by Jamie Rucco and the home charge team. This department kept on sending out erroneous automated documents and seemed to totally ignore customer feedback. This drove me to despair Were it not for that I would be happy to highly recommend Chargemaster”

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Posted 6 years ago

“Overall good. Greater clarity about issues around main house fuse would have been helpful.”

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Posted 6 years ago

“Very helpful people on the phones and great engineer who fitted the equipment. Cheers”

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Posted 6 years ago

“Professional and courteous staff during initial enquiry. Installer of the charge point very courteous and explained fully the operating procedures. He kept site clean during installation and upon completion. Would recommend Chargemaster in the future.”

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Posted 6 years ago

“Very helpful with the admin for applying for the OLEV grant. The kit has worked faultlessly since installation.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews