bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from 1st contact to completed install was fantastic. I can highly recommend the Company”

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Posted 5 years ago

“excellent job carried out by the technician, extremely thorough.”

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Posted 5 years ago

“Great service and all completed within the agreed time frame.”

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Posted 5 years ago

“Very Good”

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Posted 5 years ago

“.”

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Posted 5 years ago

“Hassle free. All went smoothly. No issues at all.”

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Posted 5 years ago

“Works very well and the engineer was very good”

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Posted 5 years ago

“New app doesn't work, just a white screen. i phone 5, iOS 10.3.3. Can I have my money back? Andrew”

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Posted 5 years ago

“Hello having uninstalled the previous Polar Instant App and subsequently installed Version 3, now nothing happens, just a blank white screen ? JP”

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Posted 5 years ago

Hi, Please can you let me know what version of phone you have. All phones with Android 4.4 and above and IOS 10.0 and above should be compatible with the app.

Posted 5 years ago

“Not much point having an app that won’t allow anyone to register .....”

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Posted 5 years ago

Hi, sorry to hear this, please can you let me know what error you are receiving?

Posted 5 years ago

“I have been trying to use a chargemaster point in Loughborough for 5 weeks now and every time the app does not work and because I don't have a rfid card they cant help me wow I have £24 on my account and cant spend it or get it refunded so I cant even apply for the card on a monthly account”

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Posted 5 years ago

Hi Adrian, sorry to hear about this. Please could you let me know the exact location of the charging point in Loughborough and I will see if anything is wrong with the unit? In terms of your Polar app, you can apply for a Polar Plus account (the monthly RFID card membership), and you will be able to transfer your credit from Polar Instant to this account. If you haven't had the subscription before, you will also be entitled to the first three months of membership free.

Posted 5 years ago

“Tried to use on Wednesday evening and didn't work at all- now I have downloaded the update and it isn't recognising my login details - have triple checked on the website and I'm using the correct info.”

Helpful Report

Posted 5 years ago

Hi sorry to hear this. Please could you privately send us your log in email address, or contact our 24/7 customer service desk who will help you with this.

Posted 5 years ago

“Had the old app was slow but worked tired this new app and am unable to log kon get the message parse json”

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Posted 5 years ago

Hi Stewart, please could you tell me what phone you are using. If it is an Android, you will need to uninstall the old app, and then install the new one ensuring it is version 3.0

Posted 5 years ago

“Updating the app has lost the login details from my phone. Now I can’t access the £20 you unnecessarily charged me when I registered.”

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Posted 5 years ago

Sorry to hear this, please could you privately message us your log in email address and we can investigate this for you. Alternatively please ring our 24/7 Customer Service desk and they help you directly.

Posted 5 years ago

“Hope the new app is better than the old one which was unusable and a rip off. I was never able to use the old app even though I had a credit of £20 on it. I had switched to Pod Point which works every time. I will try the new app and report back.”

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Posted 5 years ago

“App says "unable t parse json" and won't let me do anything else.”

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Posted 5 years ago

Hi David, This should only come up on the old version of the app; please uninstall your current Polar Instant app and download the new version. We also recommend clearing your cache.

Posted 5 years ago

“Great app and enables me to use my EV with confidence, knowing I can reach the next charger”

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Posted 5 years ago

Thank you Mike, great to hear!

Posted 5 years ago

“Can't log in. Password reset doesn't work. Can't create new user.”

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Posted 5 years ago

Hi, Sorry to hear you have been unable to login, if you contact our customer services team by calling 0330 016 5126 or emailing them at customer.services@bpchargemaster.com they will be able to assist you in resolving this issue.

Posted 5 years ago

“Need to show what charge speed on each charger”

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Posted 5 years ago

Hi, Charging speeds are available in the app's new filter but thank you for the feedback, we will take your suggestion into consideration.

Posted 5 years ago

“Update. A complete removal and reinstall fixed it. This is not an "upgrade" to the existing app but a completely new one.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews