bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 6 years ago

“Really impressed with the Chargemaster unit which is modern, efficient and very easy to use. The installation was very professional and the installer extremely informed on the level of certification applied to the electrical connection. Would recommend the product to anyone.”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

“The guy who came to fit the charger was first glass”

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Posted 6 years ago

“I got exactly what I required trouble free. The installer phoned me the day before installation to let me know what time he would start. He was on time he made an excellent job, very neet and tidy cleand up then explained how to operate the new equipment. Job well done.”

Helpful Report

Posted 6 years ago

“I found the promise of installed within a week to be sadly unrealistic. For the cost of what is a simple socket with a 1970s knurled keylock and a little cable I expect more customer service. All surveys etc require the purchaser to photo and submit to Chargemaster, the only visit was from the installation electrician (incidentally a really good guy and efficient, the only reason I awarded2 stars). Anything in the least challenging requires the homeowner to sort before Chargemaster will commit. I had to get my own electrician to fit a separate RCD and isolator before CM would commit to an installation date. The one thing they did quickly was get my details for the grant funding element. Now it is installed and my car delivered I am glad I have done it; the charging on the drive is easy and already a habit. But Chargemaster please make an effort on customer service for a simple product that costs the best part of £1000. I am a senior professional Engineer, do most of my own DIY and could envisage making one of these units and fitting it myself, however strings of emails up to 25 long remind me of a torturous route to getting this done, and I wonder how others less informed in practical activity might fare.”

Helpful Report

Posted 6 years ago

“Very professional from start to finish. Really pleased with the way provision of charger was changed due to delivery date of my vehicle being brought forward”

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Posted 6 years ago

“Charge master completed the job as stated quickly and efficiently the installer gave a Good explanation of how it charged and safety points”

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Posted 6 years ago

“The installer was very friendly and sticky completed the install. Afterward he explained too my wife how to operate it with her car.”

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Posted 6 years ago

“Very happy with my home charger. Only had it installed recently and its working very well.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“My tethered home charger was installed 3 weeks ago, unfortunately I cannot use it without causing a health and safety hazard. This is because the cable is too short so goes across my front door. I have called and emailed Chargemaster requesting a change so that I can charge my car safely however I am still awaiting a reply. This could all have been avoided it the sales team and the installation team conducted basic risk assessments with the knowledge of the car and their product. At the time of ordering the home charger I did not have my new Mini and was unaware of the charger location.”

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Posted 6 years ago

“Once we sorted the offices and emails ,they were very good insulation was excellent”

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Posted 6 years ago

“I bought my plug-in hybrid car in August and external charge point finally fitted on 30 Nov 18 after long delay waiting to get an isolation switch fitted by electricity provider. It would have been so much easier if Chargemaster could send someone round to assess the requirement at the start of the process. Instead, lots of photographs of fuseboxes, switches and locations sent, which resulted in confusion and conflicting advice. Handed from one contact to another, duplicate requests for forms or photos, requests for information already sent and then the additional cost and long wait for an isolation switch, which proved not to be necessary when the installer finally arrived. Why the fitting of a fairly simple external chargepoint (when Govt subsidised) is so complex and expensive is beyond me. Actual fitting was straightforward and the cable I ordered arrived quickly.”

Helpful Report

Posted 6 years ago

“A totally dreadful experience - would not recommend anyone to have dealings with this company. Bob Griffiths”

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Posted 6 years ago

“Professionally handled from start to end of the process. EV Chargepoint and working well.”

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Posted 6 years ago

“Took ages to sort all the paper wok out and kept getting something else to fill in or get from work or electricity supplier. Once this was all done though charger was fitted by a really nice guy with in a week.”

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Posted 6 years ago

“The best customer service I have ever had,!”

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Posted 6 years ago

“Fitter - brilliant Ordering process - a bit chaotic Cost - too much”

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Posted 6 years ago

“The process of getting the main fuse upgraded was frustratingly long. It could have been clearer who had to do it (ie electricity *supplier*, UKPower, not the company that bills me the electricity *payments*).”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews