bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation was straightforward and well organised. Operation manual doesn't come as standard item with installation and was given only upon explicit request as a PDF document. Unfortunately, the actual hardware looks outdated and gives the red light error at every charge session, so needs to be rebooted by a circuit breaker. Support was pretty slow to address the problem, and stopped any dialogue once the brute "off-on" reboot method was reported to work. It's not enough in my opinion and doesn't make the unit itself look serious and reliable.”

Helpful Report

Posted 5 years ago

“Took ages sorting out fitting date. Now fitted, but unit is faulty. Your help line is useless ( keeps crashing). Have emailed three times now and still getting nowhere. Not even sure if it safe as I have to reset every night! Warning light still on!”

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Posted 5 years ago

“Nathan the chargemaster installer was prompt, polite, knowledgeable and very professional. Anne Marie in the call centre made the whole process from first contact to installation flawless. Thank you so much I am very pleased with the service I have received.”

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Posted 5 years ago

“There was a over complicated amount of To-ing and froing before the actual installation. I was promised on several occasions to be contacted by a rep, who did not reply. After taking the initiative myself, I did eventually succeed and the staff I dealt with were pleasant and professional. Could definitely be improved on admin side- the installation itself was seem less.”

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Posted 5 years ago

“When it works, it’s good. However it does need re- booting every 7-10 days which is annoying. If you don’t reboot, it refuses to charge...”

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Posted 5 years ago

“.............”

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Posted 5 years ago

“It's more than a month since your engineer installed the service. No complaints about his work, nor any problem after installation of socket on my drive-way. Regarding handling the application/case through phone, it was OK generally.”

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Posted 5 years ago

“The installation was good but the charger is not as promist it falling to fully charge batteries the car battery gives 28m when fully charged the best I have got from charger is21m and as low 15m on a overnight charge very disappointed”

Helpful Report

Posted 5 years ago

“Terrible service all round. No initiative shown by anyone, resulting in a rejection of my OLEV grant application.”

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Posted 5 years ago

“Works well and easy to use”

Helpful Report

Posted 5 years ago

“I would like to see a gage on the unit to say the car is charging and length of time left.”

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Posted 5 years ago

“I had great service from Glen, who fitted my charger on the 28 October, he was highly professional and a real credit to BP, if possible could this feedback be relayed to both Glen and his manager.”

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Posted 5 years ago

“Excellent customer service and installation”

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Posted 5 years ago

“The charger works fine with our Renault but errors almost every time we charge our BMW so we have to reset it and have come to use the car in the morning having left it on charge to find it has not charged at all”

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Posted 5 years ago

“Once I had overcome some initial bureaucratic processes from Head Office I was pleased with the way our BP Chargemaster was installed and with the way it works.”

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Posted 5 years ago

“I was pleased with the way the charger was put in and it is so easy to use I thank you”

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Posted 5 years ago

“Very happy with the very helpful staff and efficient fitting of my charger.”

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Posted 5 years ago

“Seems to be working well”

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Posted 5 years ago

“Very polite and efficient. Staff made it easy to arrange for the chargemaster fitting they went out of their way to find us a suitable time and date to suit us The engineer turned up exactly as he said he would He explained everything that he was going to do He did an excellent neat job and explained fully how to use it In this day and age this company was a pleasure to deal with”

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Posted 5 years ago

“EV not yet delivered so it is all a complete mystery. The fitting of the charging unit was done by a competent cheerful operative. I am unable to use the Chargemeaster app because I cannot log on. I do not understand what options I have for charging when away from home. What are the systems and operators? Chargemasters web site is completely inane and banal on the subject and as much us as an ash tray on a motor bike. RM”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews