bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“My Chargemaster charge point has failed to connect with the Chargemaster App”

Helpful Report

Posted 5 years ago

“the engineer who installed the charger was excellent, on time, polite etc. Prior to this I was frustrated with difficulty in making contact, endless information and photos needed and no no response when they had been sent sonot sure if all was well, changes in dates and late information about what changes had to make which cost me £400, i should have beenn told this at the outset.”

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Posted 5 years ago

“Very good service kept their word came on the time 👍”

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Posted 5 years ago

“Excellent customer service overall - the staff were really helpful, especially with draft questions from a Luddite! Thank you for your patience. The engineer who did the initial survey and then the installation was absolutely fantastic - nothing was an issue or a problem. the final installation looks superb. Thank you.”

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Posted 5 years ago

“We had a good experience in terms of service, the only gripe was that there was a lead time of several weeks and therefore my chargepoint was installed after we took delivery of our all-electric car!”

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Posted 5 years ago

“The paperwork required to order the home charger was a little convoluted but I believe this is primarily due to legislation etc. The staff were always friendly, polite and efficient on the phone and by email. The installation was carried out on the appointed day, the fitter arrived bang on time and did a perfect job including explaining the operation of the unit to me and leaving everything spotless.”

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Posted 5 years ago

“Several charging stations not working and I have been charged for charging my car despite error readings on the units which did not actually charging my car”

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Posted 5 years ago

“The installation took ages from the go ahead with several checks, miscommunications and lost reports. When the day of the final installation arrived the engineer was extremely profffesional and safety conscious. I could see that all the necessary regulations were scrupulously followed and the guy was a hero working, without complaint, in appalling weather conditions. The unit charges well and as advertised but, having opted for the more expensive unit, the Dashboard App Returns nonsense data concerning the amount of energy used (kWh).. on the plus side Alec, one of your support team, is on the case and is keeping me up to date on the status of a fix.”

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Posted 5 years ago

“Customer service agents in general unhelpful, one was quite rude! miscommunication within the department if I hadn't already purchased the kit I would have gone elsewhere I would not recommend BP Chargemaster”

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Posted 5 years ago

“Misleading advertising. Paid more for a 'lockable' unit. It doesnt lock anything. The 'key' only switches the electricity on and off. Even the car dealer thought 'lockable' meant it locked the cable in place while charging. It doesent so is very easily stolen. Complained and promised call from manager. Never received one. Appauling customer service. Would not recommend this company. Going to trading standards.”

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Posted 5 years ago

“Good communications and quick organisation to install the charge station. I am very happy with the services.”

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Posted 5 years ago

“Would have given 5 stars but switching key easily falls out (have tide a piece of string to it so when it does I do not lose it!).”

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Posted 5 years ago

“Very easy and efficient booking and installation, fully recommend them to anybody needing a home charger”

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Posted 5 years ago

“Very efficient”

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Posted 5 years ago

“Good service.”

Helpful Report

Posted 5 years ago

“Very good service and installation.”

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Posted 5 years ago

“I found dealing with your administration a little frustrating. I was given about three provisional installation dates without an indication of what that meant. When I phoned to change the date and to explain that the only day we would not be available for the installation was a Wednesday and the date given was a Wednesday, I was made to feel rather foolish that I expected them to come on that date and was told that it was provisional and they would give me an earlier date. In time a new date was provided but again it was a Wednesday which required me to contact your company again. The installation was handed over to another company and we were very happy with their service,”

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Posted 5 years ago

“Charges very quickly and easy to plug in. Takes seconds to hook up and unplug.”

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Posted 5 years ago

“Very happy with everything except the wait time for the installation. The engineer who fitted the charger was most pleasant, courteous and efficient. The telephone and email contacts were conducted professionally.”

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Posted 5 years ago

“Very happy with the charging point - smooth installation and working as expected. Lead time better than other providers.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews