bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the unit does a great job of charging our car and is convenient. We have an ongoing issue where the unit stops charging and has to be reset at the mains on a regular basis to continue charging. This varies but ranges from once every couple of weeks to once every few days. It resolves the issue but is also frustrating. Chargemaster are aware of the issue but seem unmotivated to resolve as technically the unit still charges after having to intervene on a regular basis. Apparently the issue is down to the embedded mobile sim which sends telemetry back to Chargemaster - something that is not required by me (as the app is a waste of time) but will stop the unit charging if it can't "phone home". Customer service whilst acknowledging the issue keep telling me someone will call me back - despite chasing them every few days this never happens. I can't help but feel they are trying to sweep this issue under the rug.”

Helpful Report

Posted 5 years ago

“Very efficient and helpful communication with staff. Because my install was a bit complicated, they sent their electrician to do a site survey and we discussed the options. He could not have been more helpful and returned to do the installation about a week later. The charge unit is a tethered version and it would have been useful if the cable was about a meter longer. I have had to reboot the charger once as it was not charging the car. The webpage showing charge data is very basic. I have not yet tried the phone app”

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Posted 5 years ago

“I am very happy with the EV charger installation. Everything was carried out in a friendly and professional manner.”

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Posted 5 years ago

“App is not at all helpful”

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Posted 5 years ago

“Booking process was straightforward and quick. Engineer arrived on time and was excellent. The unit is working perfectly. Only negative is the app which is poor, but I understand an update is due soon.”

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Posted 5 years ago

“efficient service, very friendly and helpful electrical engineer who did the installation”

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Posted 5 years ago

“The charge master is quick and easy to use, very good quality and the process of getting it installed was made much easier by friendly helpful staff.”

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Posted 5 years ago

“Process was a little time consuming initially but once “paperwork “ was sorted all went through smoothly. The engineer was very friendly & efficient.”

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Posted 5 years ago

“The app is rubbish and pointless as it never works”

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Posted 5 years ago

“Service from start to finish was exceptional, and the installation first class, neat and tidily done by your (female) electrician who explained the system fully. 3 year guarantee as well! Delighted all round, Ken Goldingay”

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Posted 5 years ago

“Good efficient prompt service”

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Posted 5 years ago

“The process was somewhat drawn out and I had to chase progress on several occasions.”

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Posted 5 years ago

“Personal contact at BP Chargemaster managed the full process from start to end. Good installation works..”

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Posted 5 years ago

“Good service throughout, paperwork a bit cumbersome but that aside , very pleased.”

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Posted 5 years ago

“I have already answered this onece”

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Posted 5 years ago

“Installer was extremely helpful and tidy. Office communications could be improved”

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Posted 5 years ago

“Swift installation and working well.”

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Posted 5 years ago

“Excellent service from initial call to installation.”

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Posted 5 years ago

“Fitting was good and efficient but the app and scheduling is poor and only works occasionally”

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Posted 5 years ago

“Quite good convenient”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews