bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible!!! They just keep asking for the same information time after time after time!!! So far there have been 3 different order numbers and 3 different people dealing with it. They keep asking for the land registry which, as it is a rented property and part of a large country estate, don't exist as it is only listed on the whole estate registry!! I even have a letter from the estate giving me permission to have a charge point fitted but it seems to have been ignored!! Today I am going to see if I can get a different provider and get rid of this micky mouse of a company.”

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Posted 3 years ago

“Very professionally installed no complaints at all.”

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Posted 3 years ago

“Great experience despite some delays due to COVID and some challenges getting my electricity meter and an isolation switch fitted by my electricity provider. Mohammed did a great job making sure all the required information met their needs to make a problem free install. The fitter arrived as planned and after a few quick checks to validate the necessary safety checks he talked me through the installation process and we discussed the best location and cable route. Really pleased with the installation and the convenience of being able to charge on my driveway using overnight off peak electricity.”

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Posted 3 years ago

“Only comment is there needs to be a be a check list of all the information/pictures you will need to complete the application process. The engineer who installed my charge point was excellent, a real credit to the company, hence the five star review.”

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Posted 3 years ago

“Very very slow and laborious process with constant reminders needed to keep it all going. Very frustrating.”

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Posted 3 years ago

“It took nearly 6 months to get them to install the charger. I had to spend £1500 to run a power supply to my parking space for them to attach the charger direct to my cable not to my consumer unit. It was a good job the car was also on a 6 months delivery. Installer said my experience was not unusual.”

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Posted 3 years ago

“I am very pleased with my charger. The engineer was very friendly and efficient, helpful too! It was courtesy of Mercedes Benz, so even better”

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Posted 3 years ago

“Covid certainly didn't help in ensuring a smooth process in the installation of our charger and at times I felt BP were too dependent on the customer to provide information concerning our power supply, when in normal times an electrical surveyor would have visited the property. However, the electrical installers were first class, along with Western Power. The administrator at BP was also very helpful and endeavoured to communicate reasons for why the installation took longer than planned.”

Helpful Report

Posted 3 years ago

“The only really positive is the guy that installed this. Website is awful, uploading photos then they disappear so you aren't sure if they have uploaded, no contact for weeks after the request. No clear guidance on who or when it will be fitted. A need to then resend all of it again as the name changed and platform. App is shocking and really not user friendly in the anyway. Mixed identity as this review is chargemaster but everything else is pulse.”

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Posted 3 years ago

“The home unit was installed quickly and the technician kept me informed about each part of the install. We even chatted about future enhancements in the bp network including the upgrades to the old motorway charge points.”

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Posted 3 years ago

“It was great to have my home charger installed, fantastic. Thank you Mohammed for making this possible for reassuring l am happy about everything l can now charge my car at home. Thank you again Mohammed.”

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Posted 3 years ago

“This was probably the most satisfying transaction that I have experienced for many years. Communications by telephone and email were efficient while being highly congenial. Every stage of the process happened promptly and when promised. Guidance for customer input was impeccable. All together a first class service.”

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Posted 3 years ago

“The installation was fine but after sales customer service is appalling. I'm still waiting for my 'within 48 hours' response nearly two weeks later”

Helpful Report

Posted 3 years ago

“Impossible attempt at using a chargemaster point in Newport, in the end an engineer paid for my charge so I could get home- fortunately he was there servicing the unit. The app did not work and contactless payment would not work , very frustrating. Now I cannot find where my balance is on the app, apparently I paid £19 to top up but there is nothing to show this . I have to log onto a defunct Polar app to see this!”

Helpful Report

Posted 3 years ago

“I am so very disappointed with bp pulse and it’s service so far. They fitted my charge point and it hasn’t worked since, I have made countless calls to them and have been told someone will call me back but I am still waiting for a call back. It seems that bp pulse are not capable of delivering this device or to be honest customer service.”

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Posted 3 years ago

“Great service. Installation was easy & quick.”

bp pulse 5 star review on 28th April 2021

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Posted 3 years ago

“Very happy with the service received from BP pulse and they managed to fit the unit ASAP”

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Posted 3 years ago

“I wrote a bad review, but I haven't received an email to let me verify that my review is genuine. Please send me one. My reveiw follows: First the good news: my BP Pulse wall box is up and running, charging my Renault Zoe at the expected rate of 7kW. Also, the electrician who came to fit the wall-box was professional and polite, and did an excellent job. However, dealing with the administration of BP Pulse was very frustrating. I requested a different and more expensive wall box (at extra cost to me, naturally) a Myenergi Zappi, to make the best use of the energy from my photovoltaic panels, but, late in the process, I was told "We are BP Pulse, and the wall-box we fit is a BP Pulse one". As I wanted the £500 grant from Renault, that's the decision I reluctantly accepted, but I felt that this customer's wishes were not being respected. The form to fill in on my mobile phone was an exercise in sheer frustration. I found I needed to restart filling in the form from the beginning each time I took a photograph, and I eventually filled it in on my laptop, with photos fed in to the laptop from my phone. The website wouldn't accept my photo of my MPAN number, and the means of manually filling in the MPAN number wouldn't accept more than 11 digits, whereas mine has a letter and 21 digits. There is something that felt exploitative about the way the sequence of web pages is set up: the customer needs to click a link to indicate his/her commitment to going ahead with the purchase before finding out what the cost is going to be! In summary, if it weren't for the £500 grant from Renault I would have had my wall box fitted by a different firm.”

Helpful Report

Posted 3 years ago

“First the good news: my BP Pulse wall box is up and running, charging my Renault Zoe at the expected rate of 7kW. Also, the electrician who came to fit the wall-box was professional and polite, and did an excellent job. However, dealing with the administration of BP Pulse was very frustrating. I requested a different and more expensive wall box (at extra cost to me, naturally) a Myenergi Zappi, to make the best use of the energy from my photovoltaic panels, but, late in the process, I was told "We are BP Pulse, and the wall-box we fit is a BP Pulse one". As I wanted the £500 grant from Renault, that's the decision I reluctantly accepted, but I felt that this customer's wishes were not being respected. The form to fill in on my mobile phone was an exercise in sheer frustration. I found I needed to restart filling in the form from the beginning each time I took a photograph, and I eventually filled it in on my laptop, with photos fed in to the laptop from my phone. The website wouldn't accept my photo of my MPAN number, and the means of manually filling in the MPAN number wouldn't accept more than 11 digits, whereas mine has a letter and 21 digits. There is something that felt exploitative about the way the sequence of web pages is set up: the customer needs to click a link to indicate his/her commitment to going ahead with the purchase before finding out what the cost is going to be! In summary, if it weren't for the £500 grant from Renault I would have had my wall box fitted by a different firm.”

Helpful Report

Posted 3 years ago

“Long wait to be installed but installation went very well and was carried out efficiently.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews