bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the end, I was very pleased with the installation and the service, largely through the intervention of an ‘ ambassador’ , but before that communication and personal service was very lacking. There is the potential of a good company here, but these issues need attention . The answer to the next questions are based on the pre- ambassador experience”

Helpful Report

Posted 4 years ago

“I have very recently purchased a RenaultZoe ZE50 which came with a Chargemaster unit. I received an untethered unit which works really well. It has a locking key which restricts access to the charger. I do not use that as I doubt whether anyone is going to park on my drive for a few hours to steal my electricity, but I can see how this would be very useful in some locations. I do wonder whether I should have had a tethered unit installed as it would be less hassle, as I would not have to keep getting the cable out of the boot. Overall I am really pleased with the charging unit.”

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Posted 4 years ago

“Excellent equipment and service from the installer”

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Posted 4 years ago

“Company a nightmare to deal with phone selection all wrong. Get through after half an hour only to be transferred to another dept. Another half hour hanging on.”

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Posted 4 years ago

“Service and product excellent. Installation perfect. Very happy with everything. Thanks”

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Posted 4 years ago

“Mohammed was the electrician who installed the unit and he explained exactly what he was going to do. He was very polite and professional leaving the site very tidy. Well done.”

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Posted 4 years ago

“It charges cars, but I think it needs a cover to keep the rain and sunshine off the plastic”

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Posted 4 years ago

“Charge point AND the fuse board was positioned outside. Was told it is waterproof. It isn’t. Needs to be resited urgently.”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to send us this review. I have forwarded this to our installation manager to ensure that we contact you as soon as possible to talk through your concerns. Thanks, Andrew s

Posted 4 years ago

“A very neat installation and very easy to use.”

Helpful Report

Posted 4 years ago

“Customer service was good even with the COVID issues. Helpful with the form filling in and on time with the fitting. All working well.”

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Posted 4 years ago

“Great installation, very professional installer. Product looks good 👍”

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Posted 4 years ago

“Easy process for applying and the fitting and use of system.”

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Posted 4 years ago

“Very professional approach with an excellent and informative installation engineer.”

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Posted 4 years ago

“The login process and server times were poor”

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Posted 4 years ago

“Very happy with the service”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“I have emailed a number it times asking how to register for the app. No response”

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Posted 4 years ago

“The 1st more like fitter than engineer, fitted the wrong charge box, that kept flipping the trip out, so after a week of us chasing charge master , they sent another engineer who changed the box & customer unit for the correct one, which now workes fine.................shame we had to chase charge master so much as no one could answer my requests / even bother to phone me back!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Efficient with no problems and successfully troubleshoot after thunderstorms”

Helpful Report

Posted 4 years ago

“Great service.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews