bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience with BP Chargemaster. Both those we were in touch with to set up the installation, and the installation engineer were so helpful and easy to communicate with.”

Helpful Report

Posted 5 years ago

“The installation was well done but it ceased to charge a few days later. I called the Jaguar help line and they attended, were helpful but did not cure the problem. In the end I may have fixed it by closing everything down and restarting the system. OK now, but not without problems.”

Helpful Report

Posted 5 years ago

“The staff at BP ChargeMaster were always hugely helpful in navigating me through the process and ensured I was buying the appropriate solution. Installation was smooth and mostly neat and tidy. Since use, one minor glitch which was rectified with a phone call. The mobile app could do with improvement. Particuly having to log in each time is painful and it could be far more intuitive.”

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Posted 5 years ago

“The electrician ways excellent but the admin was very poor”

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Posted 5 years ago

“Fitters and surveyors are excellent. Call centre staff failed to return calls and constantly made promises which they failed to keep. Absolutely awful. Even companioning directly to the CEO and COO didn't help.”

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Posted 5 years ago

“Absolutely terrible service. Delays. Lies. People not calling back ever. As a business owner I would be so upset if my team acted like your team did.. If I did it all again I would never ever use your company.”

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Posted 5 years ago

“Very efficient installation and all working well.”

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Posted 5 years ago

“Customer service was absolutely shocking. Poor communication, lack of product and installation knowledge, wrong prices quoted. It went on for over 2 months. Appalled. However installer was great, did his job quickly and efficiently. He was the only one who saved the whole thing from being a disaster.”

Helpful Report

Posted 5 years ago

“The charger works well apart from when the car is set up for timed charging. After this has effected a charge, the charger has to be reset before it will charge again. This involves turning it off at the mains for at least 30 minutes. This is inconvenient and sometimes means we miss being able to charge the battery for a journey. Also I have been unable to access the mobile phone app because of a technical fault with the website. This still has not been resolved after 5weeks.”

Helpful Report

Posted 5 years ago

“Excellent experience from arranging the fitting through to the installation itself. Charging point is functioning well.”

Helpful Report

Posted 5 years ago

“Not good Your team never get back to me on time by email They promise to call back but never call back You could also not keep the first fitting date and wasted one day of my work I regret using your service”

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Posted 5 years ago

“Really good communication throughout the order and installation process. Quick delivery and quality installation.”

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Posted 5 years ago

“Simple, order process, simple installation process, simple to use!”

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Posted 5 years ago

“A great install of my new charger which replaced a tethered unit to make it future proof. I was given options as to where to put the charger; but in the end just replaced the old charger in it's original location”

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Posted 5 years ago

“really terrible service from the office with the install taking so long that the initial application had expired. I had to do all the chasing and at one point even resorted to emailing the MD of Chargemaster. He didn't respond either. The engineer was great when we finally managed to get him on site. Pick another installer!”

Helpful Report

Posted 5 years ago

“The unit does not work with the scheduling on the app. Ive been waiting 2 weeks for this to be fixed.”

Helpful Report

Posted 5 years ago

“Thorough site survey done first, then efficient installation of charger. Knowledgeable engineer.”

Helpful Report

Posted 5 years ago

“Good customer service”

Helpful Report

Posted 5 years ago

“Excellent service by your engineer who came to install. You should be proud of such employees.”

Helpful Report

Posted 5 years ago

“Poor customer service- took 3 months to get the charger installed after a lot of chasing the team to just be fobbed off! Eventually got the charger installed only to be faulty after 1 weeks use! Awaiting an engineer after 48 hours of logging the fault to come out and check/ replace the unit! Hopefully it will be up and running !”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews