bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service friendly but company inflexible in face of COVID - I lost the opportunity of full £500 discount as my instalment was booked for late March but not confirmed as it quickly followed lockdown. Charging unit satisfactory though had to reset within a few weeks due to red light warning - very easily rectified following company’s clear instructions.”

Helpful Report

Posted 4 years ago

“Good product certainly makes life easier charging overnight very reliable”

Helpful Report

Posted 4 years ago

“Installer was excellent. Thorough and tidy. Really well done. However, iPhone app to control the unit is useless - can't even log in due to obvious bug that should never have escaped beta testing. Customer services are slow to respond.”

Helpful Report

Posted 4 years ago

“Very professional company from initial contact through to installation. They couldn’t be more accommodating. Well done”

Helpful Report

Posted 4 years ago

“Due to the virus it was a long wait for the charger to be installed but it works well. The application process for grant aid towards its purchase was far too complicated and needs to be made simpler. It would be useful if the amount of electricity used to charge the car could be identified so that the cost of the car was separated from the rest of the house. Some sort of smart meter as part of the charger would be helpful.”

Helpful Report

Posted 4 years ago

“Prompt appointment, good online instructions, polite electrician.”

Helpful Report

Posted 4 years ago

“job was done promptly, customer service very helpful”

Helpful Report

Posted 4 years ago

“I have been attempting to get the app to work so that I can monitor my installation, but to no avail. I have emailed BP Chargemaster a couple of times seeking assistance, but no help has yet been forthcoming. As such I can only use the installation on a manual basis - which is fine, but not what was intended.”

Helpful Report

Posted 4 years ago

“Overcomplicated process, too many people involved, pictures I had to take not used. Next time will use my local electrician.”

Helpful Report

Posted 4 years ago

“Absolutely the worst company I have ever dealt with. AVOID 😡”

Helpful Report

Posted 4 years ago

“Installation was troublefree, getting to that point was a marathon.”

Helpful Report

Posted 4 years ago

“First I will comment that we are in COVID world, however besides the positive support from installation engineer (who replied to an email because I guessed he knew people in office might not), I have found BP Chargemaster customer support 100% awful. Send emails asking for help and no response. Long waiting times on phone to talk to people, many promises to solve and update me. Only the last customer service person did something that really solved the issues. Regarding the unit itself, so far it operates OK but not at kWh I expected. Although there is a lock on the unit to stop unauthorised use, there is no light to say its been locked. Would I use them again..... NO”

Helpful Report

Posted 4 years ago

“Installation delayed when Hallmaster engineer called to fit and found inadequate power input and no double poll isolator. He told me Hallmaster should have completed a survey before instructing him. Installation delayed for a second time as my first Hallmaster point of contact had left the company and the photographs I had sent had not been retained. Installation finally went smoothly although I was left with a few heavy garden pots to replace. I needed help to do this. Neat job and sensibly sited . Items belo are not relevant”

Helpful Report

Posted 4 years ago

“Was very happy the quality of installation, the installer was pleasant and put the charge point exactly where I wanted it. The only thing I wasn't particularly happy about was he didn't want to take any of his rubbish with him and basically bargained with me to put half in my wheelie bin. Extra waste is a problem for me as it only gets collected every 3 weeks by council.”

Helpful Report

Posted 4 years ago

“Chargemaster was fitted but was alerted to unit not working to full capacity. It is taking many hours to charge vehicle at 16 amps. Have tried to make contact via email but had no response.”

Helpful Report

Posted 4 years ago

“Very efficient service and a really neat job.”

Helpful Report

Posted 4 years ago

“The process getting to instalaltion was very painful; the installation was very slick; the unit itself is very good; the App is one of the worst pieces of consumer-facing software I've ever had the misfortune to use.”

Helpful Report

Posted 4 years ago

“The charger looks fine and was located right where we wanted it. The electrician who fitted it was great. Minimal fuss and no mess. Great job.”

Helpful Report

Posted 4 years ago

“Great staff, excellent service, delivered on time with zero fuss! What more can I say:)))) Thank you!!!!!”

Helpful Report

Posted 4 years ago

“The first time I had a question about my account, the person on the end of the phone was most unhelpful. I don't remember his name.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews