bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes it took a little while before we had the home charger fitted, but we were kept updated all the time and if we needed to supply any information. When fitting day arrived the engineer was great, talked to me about the installation and how to use the app. Great service”

Helpful Report

Posted 5 years ago

“Couldn’t be happier, really efficient sales, customer service and then fitting. All of which was within 5 days of the initial order. Just perfect!”

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Posted 5 years ago

“I enjoyed a very good service from BP Chargemaster to fit my new home charge unit. The electrician arrived on-time, had some additional work to do as it needed a direct cable from our meter box (unexpected by me) but he took this in his stride and completed the work with no fuss in a few hours. I'm very happy, thank you.”

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Posted 5 years ago

“Installation good , but charger needs to be rebooted occasionally , I have emailed to check if this is normal , I was told someone will contact me . So far no one has been in touch”

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Posted 5 years ago

“Impressed with my home BP Chargemaster, from initial call through to neat installation (took 4 hours) about 2 weeks later. Quick, knowledgeable & helpful. Smart functions working well.”

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Posted 5 years ago

“The engineer turned up promptly, as agreed and installed the charger in around 3 hours. A fairly neat job and an explanation of how to use was given. Works well.”

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Posted 5 years ago

“Information is poor on who is responsible for the installation.ie the meter upgrade the fuse upgrade, I had to deal with my energy company, power UK ,my own electrician and yourselves.”

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Posted 5 years ago

“I was asked several times to supply the same information, photos etc that had already been sent. I was not informed of the need to earth the charger which made a big difference to where it could be installed. The installer who intended not have suitable equipment with him to bury the earth deep enough.”

Helpful Report

Posted 5 years ago

“Well informed on times and dates. The electricians as clean and tidy. The only thing that was wrong was we needed a earthing rod, which the electrician said we should of been told as the company knew it was going on a outside wall. Apparently it against rules and regs to not have one.”

Helpful Report

Posted 5 years ago

“Unit installed only delivered 2 successful charges. Faulty ever since. Reported over 3 weeks ago but not had any contact back and customer service currently just fobbing me off saying they are awaiting a response from their 'technical' department”

Helpful Report

Posted 5 years ago

“Installation process is easy but unit feels cheap and has fallen off the wall twice within the first 6 months”

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Posted 5 years ago

“The charge master worked intermittently at first and I had to switch in and off a few time’s on instructions. Your operative revisited. It still didn’t work. A second operative cane and told me the fuse was wrong and incorrectly wired After he finished it works properly”

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Posted 5 years ago

“The man who installed charger was very good”

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Posted 5 years ago

“The electrician was very helpful and polite and did an excellent job.”

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Posted 5 years ago

“BP Chargemaster were an absolute pleasure to deal with. All staff were patient and most helpful at all times and in every respect.”

Helpful Report

Posted 5 years ago

“punctual and neat workmanship. Very happy with the end resulty”

Helpful Report

Posted 5 years ago

“Efficient, punctual, professional.”

Helpful Report

Posted 5 years ago

“Great service from start to finish”

Helpful Report

Posted 5 years ago

“Brought the tethered unit and very pleased. I can’t get the schedule function to work though, as the car thinks there has been a power cut.”

Helpful Report

Posted 5 years ago

“Good service and excellent installation work.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews