bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“My car failed to charge on 31st July. I noticed that I had been charged 2 fees. 1 for £1.50 and 1 for £15. These were showing as pending in my account. I phoned the number on the unit and was advised that BP would not confirm these payments as the unit showed I had not charged my car. The charges were processed by BP the next day and I have been trying to get my money refunded ever since. They are terrible to deal with and I will not use them again”

Helpful Report

Posted 2 years ago

Hi Denise, I am sorry to learn of your experience. I am keen to investigate this matter further and get a resolution for you, I will reach out privately to get some further information from you, so we can investigate this further. I am sorry for any inconvenience caused. Please be assured we will get a resolution for as soon as possible. - Many thanks Stacey - bp pulse

Posted 2 years ago

“WARNING, DO NOT USE THIS COMPANY. NOT RECOMMEND. LEFT DISABLED MAN WITHOUT BEEN ABLE TO CHARGE MOBILITY CAR AS IT HAS NEARLY CAUGHT FIRE IN HOME.STILL WAITING FOR SOMEONE TO ATTEND TO MAKE SAFE AND FIX.”

Helpful Report

Posted 2 years ago

“Didn't get money back for 2 months (£60)after using charger as guest. I have call polar many times and all the advisers promise money will get back shortly but still not here... One of the worst customer service ever. They give you reference number which doesn't mean nothing. When you call them again you need to say everything again and again. The emails was send for them more than 1 month ago and no respond or apologies as well! Avoid using guest option as your money can be frozen for 2 months!!! Zero from rating !”

Helpful Report

Posted 2 years ago

“125 days (4.5 months), to complete a warranty repair on home charge unit. Ignored, gaslighted and disbelieved by BP Pulse. Complaints team, via CEO took 3 months to act. Continual chasing required to get any response. Promises made by customer service and complaints team never delivered, meaning more chasing, stress and hassle. AVOID.”

Helpful Report

Posted 2 years ago

“Simply appalling customer service; staffed by lovely people who have no idea about their company's products or how to resolve any issues arising. Matched with a home wall charger that is not fit for purpose = (for you) most probably one of the most frustrating and disappointing chapters in your motoring life. If you are thinking of BP Pulse, then reconsider. If you have an order with them, then cancel it, take the £150 hit and instead switch to a home charge supplier who know what they are doing instead (just Google home EV chargers). This will save you time, money, and your sanity in the longer term.”

Helpful Report

Posted 2 years ago

“It was great help.”

Helpful Report

Posted 2 years ago

“Thanks to Tobias a helpline operative after initially been disappointed at not being able to start my 1st membership charge session when the were 6 x 50kW chargers but probably 4 in error state we were able to sort the charge points which were emergency stopped, not responding to touch or which started but did not have CCS available. Was able to charge and then be on my way.”

Helpful Report

Posted 2 years ago

“Excellent service, keep up the good work. Many thanks Brian.”

Helpful Report

Posted 2 years ago

“Really awful. Would recommend using other ports or companies. Swindon, Wilts is a nightmare for charging. Most stations are out of order and have been for a while . Or work for a week then brake again. The charging port at BP Garage, Coate Water only has 1 port and the other has been broken for atleast 2 months and not fixed .”

Helpful Report

Posted 2 years ago

“Re: BP Pulse 24158 at Solstice Park (Amesbury) on the afternoon of Sunday 22nd May. The BPP app was telling me that it was 'not available' notwithstanding that I had just seen a previous user drive off the point to allow me on it! I immediately rang CS who, as usual, replied quickly, were v polite and helpful and automatically started up the point. I charged my car and left 90 minutes later. This was something of a relief because I have had difficulties at all the other fast chargers at that location. Well done BP!”

Helpful Report

Posted 2 years ago

“Great customer service for problem solving an offer on my account and couldn't have been more helpful. Genuinely cared about resolving the issue.”

Helpful Report

Posted 2 years ago

“Absolutely the worst customer service I have ever received, it’s now been over 7 weeks to get them to set up scheduled charging, they tell me the case is escalated! I have email the CEO Brian Looney, was told someone would get back to me in 48hours, it’s now 4 days, they employ foreign call centres to cut cost, once they have your money they are not interested in solving any issues that you have, avoid this company unless you are happy to be treated like something you stepped in 🤬”

Helpful Report

Posted 2 years ago

“Opened up the app on my phone, to chech charger status before driving to it, app wouldn't load, it said they had sent me a verification email, which they hadn't, I tried to log in, but it wouldn't let me, so I called customer service (CS), lady said "have you tried deleting and reinstalling the app" I told her I hadn't, "oh well" she said, "the app has been down for a couple of days now! We are working on it though!" I said how do I charge my car, she said " just call us when you get to the charger!" If any of you have tried this process, it usually takes them 30-40 minutes to answer, it also means calling them to disconnect my cable from the charger, which can take another age for them to answer! Not good service”

Helpful Report

Posted 2 years ago

“The question with this is what went right. Had the wall box installed approx 9 months ago via the Motorbility scheme. I have had to speak to customer services x3 times as the box was not communicating with the app and I was unable to override the set schedule. Each time the same answer, reboot and ‘I will pass it on to the tech team’. I contacted Motorbility re bad customer service. They contacted BP who then said they would get back to me within 5 days - which they did and then scheduled an engineer for 4 weeks ahead. An outsourced company arrived and replaced box and fuse box - great. Except the box will not communicate at all! I do not see how they got their 3.9 rating on this review site as all the ones I am reading give is a one star. To anyone who may be considering installing - DO NOT DO IT.”

Helpful Report

Posted 2 years ago

“Awful customer service experience. I got a parking ticket at one of their points for charging my car for 82 minutes, confirmed by the invoice, when in their application it's clearly indicated that I can stay charging for up to 90 minutes. When I contacted customer service and emailed them as well, I was told it was not their problem, that it has nothing to do with them and that I have to take it with the parking company. What a joke!! I have a subscription account with BP pulse. I am cancelling the subscription.”

Helpful Report

Posted 2 years ago

“I tried numerous times to get charging station to read my credit and debit cards but would not charge my car, and it charged me £30 a time for no charge at all. 20 days later still waiting on £180 to be refunded. why charge me for no connection? Thankfully fellow ev driver used his charge card for cash. and no i don't want a BP charge card as there are no bp pulse network where i live. why cant it be like insta volt where you just turn up?”

Helpful Report

Posted 2 years ago

“I’m retired electrician solar installer . Haveing loads solar bmwi3 s I oldered came with free bmw solar smart charge switchable buy amps and 7.4 or 22 kw internally . Took these jokers 6 months to fit every excuse you can think of . Filly installed but there fitter dad than clue how to enable solar excess mode had it for . I clearly said that’s why want it and promised would suit solar only even bmw brochure part number and instructions confirm. Broke 14 months into 3 year warranty . Againnjokers took months even though told them I’m electrician and needs replacing . I’d just finally got kit add ons to make excess solar only . I got 3 normal chargers so was amazed fitted std no solar smart charger was promised like for like month s hell mum dying bp pulse ignore lied and wher joke . I sent them all proof not like bmw solar smart . I’d had fitted SolarEdge or zappi if I’d known myself . Solar excess mode half cost bp pulse unit . Was going take them court but sec broken back and unfortunantly i3 s write off . When off morthine im going after bo pulse mid selling . There unit is low tech nothing special and service worse company ever dealt with . Avoid all costs buy a better charger cheaper . I fitted zappi since and ohme pro to max solar excess and octopus agile tariffs to max”

Helpful Report

Posted 2 years ago

“Slow. Plus charger trips power whenever it's wet, reported in Feb, it's now almost may and still haven't got a confirmed date for an engineer to call, following this error. Engineer was meant to come in early march but the appointment was cancelled by yourselves the day before with a promise to rearrange, and I'm still waiting, you don't answer the phone, or reply to emails. Shocking customer service.”

Helpful Report

Posted 2 years ago

“Waiting over 2 months now for a home charge installation date. account manager does not call back when requested too after calling numerous times to chase my order and sending emails. Still waiting to date and been told it’s £150 cancellation charge if unhappy.”

Helpful Report

Posted 2 years ago

“Terrible customer service, my car is stuck , tried to call them over an hour and a half on hold and no one answered, messaged them on twitter’s and still no reply and my car is still stuck!”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,410 reviews