bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to progress my order. Took my money for an enhanced unit, completed a survey with some issues, but then failed to communicate with me, having been in constant contact up until the point I paid my money. It took a severe email to one of the team leaders, to get some action. After which point it did go smoothly, but a real shame that I had to get so upset in order to get it sorted out.”

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Posted 5 years ago

“Poor service, coverage and supports”

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Posted 5 years ago

“Easy to use and unobtrusive on side of house.”

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Posted 5 years ago

“Very good overall but occasionally stop charging for no reason. Ap is a bit erratic in the data it records.”

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Posted 5 years ago

“Very good service although trying to re-contact the initial advisor dealing with my order proved difficult. On the whole a fairly straight forward and hassle free experience.”

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Posted 5 years ago

“The charge point is easy to use but I get duplicate readings when I check usage. For example it will show I have charged my car for x no of hours on a date plus what the costs are. Directly following there will be an identical figure both in units used and the fee but NO minutes on charge.”

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Posted 5 years ago

“Installation very good but very difficult to get through to customer service team and then very slow at dealing with problems. Mine remains outstanding.”

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Posted 5 years ago

“Another good installation”

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Posted 5 years ago

“Very good service, expensive though. Even with the government grant, I thought the work was very costly, particularly as I had installed the circuit myself”

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Posted 5 years ago

“1. The pre-installation customer communication was great. 2. The installation was seamless also. 3. The unit itself seem to work fine 4. Only rated "acceptable" because the App and Online Chargevision web page are very buggy. Scheduled charging only works sometimes. The charge history is unreliable also. For example one overnight charge is showing up as a duration of 121 hours on the App and 50 years on the web page !”

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Posted 5 years ago

“I was told to install all the wire at my expens an it should of been fitted by installer and Iv had no refund”

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Posted 5 years ago

“Took several months to install way from the original request. Delays meant I had to fill all the paperwork in more than once .”

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Posted 5 years ago

“survey of cupboard containing electrical supply carried out very promptly by very pleasant and knowledgable engineer and system quickly installed by same man a few days later. very well done!”

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Posted 5 years ago

“The ordering process and setting of the installation date was very efficient and communication was excellent. The actual installation of the wall box charger was carried out neatly and without any problems by the electrician who contacted us the evening before letting us know that he was going to arrive between 8am and 9 am. I was very impressed with the whole process. Thank you.”

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Posted 5 years ago

“Efficient installation with real attention to detail. Functionally, all works fine and the phone app is proving useful.”

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Posted 5 years ago

“Brilliant technician ,who arrived at 7.58 and left at 12.20 He explained everything Never stopped for breaks. Scott Mc Callan was his name Gave him a tip to buy some Guinness when he got back to Glasgow”

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Posted 5 years ago

“The engineer arrived on Tuesday 24th September and was unable to install the charge point. He carried out a survey and identified what needs to be done and said that he would submit a report to Chargemaster from whom I would hear shortly. His work was perfectly acceptable and he was polite and efficient. What is not acceptable is that Chargemaster have yet to contact me to arrange a further appointment. A five week delay is unacceptable.”

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Posted 5 years ago

“Very good service. Good engineer and staff”

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Posted 5 years ago

“Very straightforward to arrange and the fitter who actually fitted the charge point was superb. Took the cables under the house and made a vert tidy job of it.”

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Posted 5 years ago

“Had a replacement home charge unit fitted two weeks ago Due to issues with the old one reporting that it was constantly plugged in. My account has yet to be updated with the new units serial number and reset in the hope that the problem is resolved. I have made a number of calls and been passed between customer services and the home serve team neither of whom will accept the responsibility of updating the system. Absolutely terrible customer service and a waste of time having a Smartcharge system if it does not do its job. I will be deleting this app and would not recommend bp charge master to anyone.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews