bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regret having a chargemaster installed as using it is SLOWER than using my wall box.”

Helpful Report

Posted 5 years ago

“Can’t fault fitting at all. Done to a high standard. Unfortunately there’s been a couple of occasions that it’s not connected to the car and I’ve had to reset it by switching off and on the fuse at the mains. Not ideal.”

Helpful Report

Posted 5 years ago

“On time and efficient”

Helpful Report

Posted 5 years ago

“I was not fitted, earthing issues with items that had nothing to do with the installation of the new charging point, I guess this survey was sent to me in error!!”

Helpful Report

Posted 5 years ago

“I explained I was 72 lady on my own and I was promised that I would only speak to one person and it would be an easy process. That didn’t happen, I found the whole thing stressful and frustrating. I didn’t know I had to purchase a lead to plug in as I thought it was part of the package. I was unsure what to order and as opposed to a talk through I was just sent a web link!!! The engineer who installed the unit was the one that gave the most help. He explained things in a way I could understand, and made sure I understood and checked I had the right lead before leaving .”

Helpful Report

Posted 5 years ago

“An excellent customer experience. The on line sales contact and associated telecom were conducted very satisfactorily. Charger was installed as booked by a skilled professional. First impressions on the charger and associated App are very good.”

Helpful Report

Posted 5 years ago

“Call centre didn’t always call back when they said they would but they gave quick and very good support when it turned out I had a looped supply and they completed a very technical questionnaire to my DNO on my behalf. The install of the charger was excellent and very neat and tidy, overall would recommend them to prospective customers.”

Helpful Report

Posted 5 years ago

“There is no problem with the wall unit it is app that is totaly useless, It tells me I am connected when I am not and vice versa and it accumulates the charging time long after I have discontinued the car. In the charging history I have one charge of 288 hours! The app needs totally re programming.”

Helpful Report

Posted 5 years ago

“Your installer was amazing. He was knowledgeable and friendly. Really was fantastic service.”

Helpful Report

Posted 5 years ago

“Excellent service and customer care”

Helpful Report

Posted 5 years ago

“This is the third unit I have had to have installed. So that’s pretty unimpressive. But the response when I have reported the faulty units has been swift and has felt responsive.”

Helpful Report

Posted 5 years ago

“It all worked out in the end. Great!”

Helpful Report

Posted 5 years ago

“Very easy to apply for - support staff took everything from there and made all the necessary arrangements. They found an appointment faster than promised, which was great. Excellent service and workmanship was clean and tidy. Happy with my installation. Thank you!”

Helpful Report

Posted 5 years ago

“All staff very helpful especially the installation engineer who explained how and why he was working, he also made sure I purchased correct charge lead to suit my car.”

Helpful Report

Posted 5 years ago

“Installer did a very considerate job hiding the cable”

Helpful Report

Posted 5 years ago

“This company is run by muppets, they need a big shake up.”

Helpful Report

Posted 5 years ago

“Very quick very tidy”

Helpful Report

Posted 5 years ago

“My sales advisor at at BP Chargemaster was rarely available which caused weeks of unnecessary delays. The BMW wall box I wanted and ordered was not available. No one told me that a grounding post was necessary which caused much panic on the day of installation as I have tear up my garage and my newly installed block paving path that I have.”

Helpful Report

Posted 5 years ago

“Fast efficient service fitted by very considerate and polite fitter. Looks good and seems of high quality.”

Helpful Report

Posted 5 years ago

“Buyers Beware! Chargemaster failed to provide a good enough earth for their unit - cost me an extra £210 for a separate company to do this. So not happy!”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews