bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Helpful, courteous and efficient.”

Helpful Report

Posted 6 years ago

“After initial paperwork all went to plan. The gentleman who installed was very polite and helpful.”

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Posted 6 years ago

“Good service, they make the process really easy, only one issue the engineer didn’t take his rubbish away just left it on the drive”

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Posted 6 years ago

“Very pleasant and efficient, kept in touch regularly until installation was completed. Thanks”

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Posted 6 years ago

“I was offered an earlier installation by Chargemaster for a Sunday. I accepted this as it was agreed verbally that this would be an afternoon installation. When this was finally confirmed the email said installation would be between 8am and 12pm. Not what I'd agreed. I couldn't get it changed as the office had closed and it was a Friday evening before I saw the email. This was frustrating. However not as frustrating as getting up early on a Sunday, waiting for the engineer to contact me and getting nothing. When it'd gone past 12 and I hadn't heard anything I tried contacting Chargemaster. Sadly as it was Sunday, not one was there to take my call. I complained by email and first thing Monday morning I received a call to say the engineer didn't turn up because a system error meant they didn't get the job. The person I spoke to had no sympathy that I'd wasted my Sunday waiting for no one to turn up. He rearranged the visit. When the engineer did turn up, he was excellent. Really friendly and very helpful. He also managed to install the charging point exactly where I wanted it to go and with minimum disruption. Top marks to the engineer. If you're having a charging point installed, avoid a last minute change to your installation date. Especially if you're offered one at the weekend. This should've been a "very good" experience, but because you can't speak to anyone from Chargemaster at the weekend and the call centre person seemed to have no sympathy for me wasting a da, this only gets "acceptable"”

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Posted 6 years ago

“Easy to follow procedure. Engineer prompt and efficient.”

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Posted 6 years ago

“Installation very professionally done”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Generally OK but survey didn’t correctly identify limitations of install. Fortunately found a work around on the day of install so got there in the end.”

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Posted 6 years ago

“Professional, installation was very good neat and tidy. I would recommend chargemaster to anyone. I am very pleased I am expecting my new car next week but the unit is in and appears to be working.so I am ready for the delivery now.”

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Posted 6 years ago

“I found Chargemaster very easy to do business with, they comunicated very well and the job was done very professionally.”

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Posted 6 years ago

“Very efficient service - installation process worked out very well - installer very competent.”

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Posted 6 years ago

“Great experience”

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Posted 6 years ago

“Quick and efficient service throughout”

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Posted 6 years ago

“The person installing was rude and did not do Avery good job”

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Posted 6 years ago

“James who fitted the unit was very thorough and knowledgeable. He has excellent customer service.”

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Posted 6 years ago

“Bery professional, clean workers. Installed the item very quickly and instructions where given before engineer left the premises.”

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Posted 6 years ago

“Good job. Efficient. Clean install.”

Helpful Report

Posted 6 years ago

“Telephone staff were friendly and efficient. The engineer was very professional and friendly in his manner, he completed the work without mess or fuss.”

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Posted 6 years ago

“not a tidy installation”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews