bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charger unit itself works great. However, I would say that the process of arranging it all, including the government grant process was a frustrating. The team at BP Chargemaster are quite poor at keeping you up to date with the progress of the application. They need to work on their customer journey and experience.”

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Posted 4 years ago

“Speeds up the charging. Easy to use”

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Posted 4 years ago

“Everything works perfectly and it’s simple to use.”

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Posted 4 years ago

“Convenient”

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Posted 4 years ago

“Right from the start communications with BP Chargemaster were prompt and informative. The whole procedure for installing my charging point was carefully outlined and information requested from me was clearly explained. On the day of installation I received notification from both BP Chargemaster and the fitter, confirming the appointment and giving an accurate ETA. The fitter, SERGIO BERENGUER was fantastic, carefully outlining what he would do in clear terms. He respected my home, created a minimum of disruption and tidied up after himself. I highly commend his professionalism and would recommend him to all. The unit itself is functional and unobtrusive. I am happy with the unit and how smoothly the installation process went from initial contact to a follow-up call asking how the installation went and how the unit was working. I commend BP Chargemaster and their professional approach to the installation of EV charging units and will use them in the future if necessary. I will also recommend them to friends and family. Well done BP Chargemaster and Well done SERGIO BERENGUER.”

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Posted 4 years ago

“Too fussy in the pre work preparation by a mile. I would have changed supplier if they hadn’t been paid for by my car supplier”

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Posted 4 years ago

“Excellent product, great service from Engineer when fitting. Small thing I need an engineer to come back to re-assemble joint where cable joins unit. It has come unscrewed. I would be grateful if you could arrange.”

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Posted 4 years ago

“Poor website Very slow to install I have no idea about how I might charge elsewhere No written info left after installation Installed a cable that was too short for my situation so he’d to spend a further £250 to get an extension No indication of what the costs in use might be”

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Posted 4 years ago

“I signed up online for the 3 months free and got charged 15 pound??”

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Posted 4 years ago

“Excellent work by two very professional individuals.”

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Posted 4 years ago

“Very good service and installation”

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Posted 4 years ago

“Very professional company from sales to installation. I worked for BP upstream and bpchargemaster is as good as the general company overall. Recommended.”

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Posted 4 years ago

“Chargemaster took my money last week and since then nothing. Won't answer the phone and won't respond to emails. Don't touch with a barge pole. I can't think when I have had such appalling customer 'service'”

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Posted 4 years ago

Thanks for your message and sorry if you have not managed to talk to the team. I will ensure you are called immediately. Andrew S

Posted 4 years ago

“The installation was fine no complaints there, it’s when you come out in the morning expecting a fully charged vehicle and find the app/charger have not done what they were meant to do ie charge. This has happened twice now on approximately 15 charges. On checking the reviews going back months if not longer this issue and others have been there for a long time. Come on BP get your act together”

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Posted 4 years ago

Thank you for your message. Sorry to hear you are having problems. I will ensure we get this rectified for you. We will contact you now to arrange a visit. Andrew S

Posted 4 years ago

“my charge master didn't work its been 1 week no body phone to fix it no good company void at all cost .”

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Posted 4 years ago

“I was dubious about using Chargemaster after reading the reviews, but I had no such issues. I dealt with various people in the office who were courteous and helpful. They even managed to pull my installation date forward. Their admin process may not be the most slick and the OLEV requirements are a little onerous, but the latter is the same for all installers. The installation itself was fantastic. I was lucky and had a veteran Chargemaster installer who took his time and a real pride in the quality of his workmanship, producing a really neat and tidy result. I can't comment on the longevity of the unit at this point, but looks sturdy enough. The app doesn't offer much value-add, but I only have a PHEV battery to charge and a flat rate electricity tariff, so a basic scheduling capability is more than enough. I can see/do anything else via the car's own app. Very happy so far.”

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Posted 4 years ago

“This is my second review following on from my first few weeks ago. I have had no issues with customer service, can’t fault them but the charger has not worked, makes a clanking noise in the voltage detection box, was told it was my new Mercedes until I tested my car at my next door neighbours and tested his Golf at mine with same issue. Now im waiting for to get this outdated inferior charger fixed. Also the app is a total joke, if you check the reviews on appstore and google there is not one single review stating the app works, nothing works on the app, it almost like Bp Chargemaster came up with this app just to make their chargers smart enabled in order to be eligible for the Olev grant! i will be writing to them to test this app out and read the reviews and reconsider if they are eligible!”

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Posted 4 years ago

“I've seen loads of negative reviews about BP Chargemaster. I've had a different experience, so happy to redress the balance... The installation came free, as part of a deal on a new EV. In view of the appalingly bad online feedback, I asked lots of questions of them before installation. They answered all my concerns clearly, although occasionally it did take a few days to get a reply (not unreasonable). For my part, I provided all the site survey photos they required. This does take quite a long time, espec as I am over 40 and therefore have no idea what a mobile phone camera is. I did have to get some preliminary electrical work (several hundred pounds) done as my electric supply to the garage was pretty ropey and I should have had it done years ago anyway, irrespective of the charger. There was no significant delay on installation. In fact they had 'phoned me even before I had taken delivery of the car and set a provisional date less than a month away. There were some technical issues which needed additional photos and discussion between Chargemaster and UK Power Networks. I was kept informed about the progress and outcome of these discussions, whcih was positive. I received an email well in advance with a confirmed installation date (even earlier than the provisional date). The installer phoned in person the afternoon before installation to introduce himself and check for any special issues, which was reassuring and useful (needed directions as we are prone to SatNav errors). The installer arrived earlier than expected, which was not a problem for us. Noel was chatty (in a good way) but it didn't interfere with his work. He was very safety conscious, to the extent that he spent a lot of time checking with his colleague back at the office about a site-specific issue which could not have been picked up on the pre-installation site photo survey. Once the go ahead had been received, he was efficient and careful with the installation, making sure I was happy with the position, cable routing etc. My only beef is that I was not able to have the full 7kW charger installed which I was expecting. This was due to the cabling between my main supply board and the garage. Not BP's fault (it could not be foreseen from the survey photos). My own electrician judged that it was "probably" OK when he had done work on it , knowing it was in preparation for a 7kW unit. there was therefore a disagreement between my electrician and BP's . "Probably OK" is not something I wanted to risk with high power gadgets. Noel was happy to show me the difference in cable size by way of proof of the problem and so, as safety was an issue with the full power unit, I was content to accept his offer of a lower power charger rather than delay installation to upgrade the supply cabling. had I been paying for the install, I would of course have expected an appropriate reduction in price, but that is between Chargemaster and my EV retailer! The installer made sure I was happy with the charger functions and checked that my EV was actually charging through it properly before leaving. At time of writing, I have only received the user manual from BP (given to me by the installer before completion), but am expecting other bits (copy of function checklist, installation report, guarantee etc) by email. As yet, I've been unable to get any joy from the HomeCharge website link I have been emailed. It keeps telling me the password reset link is invalid, but it may be my fault. I will post again if there are issues with receiving the promised "paperwork" by email or accessing the HomeCharge website. If you were worried by the negative reviews about BP Chargemaster customers being stung by unexpected additional charges on installation day, I'm happy to report there was not the slightest hint of any additional charges for anything at any stage. This may be partly because I had plagued BP Chargemaster Customer Service in advance of installation with specific queries about this. With the help of my local electrician, any potential problems were sorted out in advance (notwithstanding the supply cable capacity issue, which was not BPs fault). I guess being fore-warned about potential issues is being fore-armed. Perhps some of the bad reviews arise from unrealistic expectations of what could be predicted from site photos alone. My advice is, if in doubt, ASK in advance. In addition to commending the installer, Noel, I must mention Aga Z in customer service who patiently fielded all my paranoid queries about charges, technical details etc. without frustration or exasperation, and kept me informed at every stage. Thank you to both of them. Suggestions to BP for potential service improvement: 1) Can you let the installers see the site survey photos in advance of arrival? The 1st Noel saw the distance from mains supply to garage was when he arrived. This caused him concern which might have been ironed out in advance (if only for his peace of mind!) 2) At sites with significant distance from mains supply tails to charger installation site, could you send the customer the minimum spec for the supply cabling, including leakage / resistance tests required, so the customer can have a local sparks test / remediate the supply cabling to the necessary standard before installation proceeds? There is only so much you can tell from a photo of a closed consumer unit, and a 32A MCB doesn't guarantee what size wiring is behind it! I can't be the only customer with a garage some distance from the mains supply. Just a thought.”

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Posted 4 years ago

“Unfortunately I can't endorse the company BP Chargemaster at all. When I booked my installation, I was contacted by BP Chargemaster asking if I was able to accept a delivery their engineer while he was at my property - I agreed to this and during the time he was here, about 10 to 15 boxes were delivered which the installer put in his van and took away with him. Subsequently, one of those boxes with my name / address on was dumped in Westminster (60 miles from where I live) rather than being properly disposed of by the engineer. Westminster Council have issues a £200 fixed penalty notice against me for fly tipping because my name and address was on the box and refused to accept my official representation that I was not at fault. I have contacted BP Chargemaster on multiple occasions, emailing their customer services manager, contacting through LinkedIn and phoning them directly and despite their assurances that this would be investigated, nothing has been done and they do not respond to me. I am now being threatened with a court summons for something which is not my fault. Don't touch them with a bargepole.”

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Posted 4 years ago

“On the phone at present, 30 mins and counting. They keep asking for information for the installation ..photos, MPan no etc. Keep sending them the info then they give you an installation date...then they cancel the installation and ask for the same info again !!!!! Madness. This company are seriously incompetent...AVOID”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews