bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great work, very neat!!”

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Posted 6 years ago

“I am very pleased with the excellent service I got from Chargemaster. Thank you!”

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Posted 6 years ago

“Enginner who installed the unit was exceptional”

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Posted 6 years ago

“The engineer who came to do our installation (Tom) was very competent and friendly. He kept us informed at every stage of the work, explained how the charging point worked and was able to answer questions. Very happy!”

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Posted 6 years ago

“Almost every person we dealt with was efficient and helpful, particularly the initial contact who moved the installation through quickly when our car arrived, and the installer who went the extra mile to accommodate us. Thank you.”

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Posted 6 years ago

“Excellent. The communication was good, the installer - John from Hull was on time and polite. He took the time to discuss my options before starting the work, something I feel was very important. He was clearly qualified and competent, as well as being tidy and respecting my home. He also answered my questions with a keen interest on the subject of EV's. I feel John was as decent and friendly as I could have wished for, and exceeded all of my expectations. My installation was financed by OLEV and Renault, and would have been fairly expensive if I had paid, but then the unit cost and an electrician for half a day is expensive - so I can't complain and certainly wouldn't want a company who cut corners to save a few quid. The unit was tested (for functionality with a test rig) by John, and clearly explained how to use it (as well as being given full instructions on paper, and a full electrical works certificate, and I witnessed electrical tests on the circuit during installation). The first time I used the charger it worked flawlessly - plug in and it charges! Clearly John installs in a professional manor, presumably to Chargemasters usual standard, however I do feel he went above and beyond what i'd expect from any tradesman.”

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Posted 6 years ago

Hi Samuel, Thanks so much for such a lovely review. We will pass this on to John!

Posted 6 years ago

“I was very impressed with the fitter of our charger- he did a very clean, tidy job and explained how the charger worked before he left. I’d definitely recommend Chargemaster to anyone considering a charger fitting.”

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Posted 6 years ago

“Friendly and helpful”

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Posted 6 years ago

“Very friendly, knowledgeable and professional installer. It was a pleasure to have the engineer work in my home.”

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Posted 6 years ago

“The good fitter was done the job and I was very happy thanks”

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Posted 6 years ago

“Very poor communication: * Had emails from five different employees * Was hassled weekly to move the installation date forward despite advising them that my car was not available for 2.5 months * Same documents requested repeatedly when I had already provided them * Compliance team requested a ridiculous amount of proof that the garage was part of the property, despite the fact the charger was being installed on the house * Had my appointment time changed with no notification. The installation itself went smoothly and the installer was knowledgeable, polite and tidied up after himself.”

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Posted 6 years ago

Hi there, We're really sorry to hear that there was miscommunication leading up to your install. As the Homecharge units are heavily subsidised by OLEV, we do require a significant amount of paperwork prior to install. We are, however, really pleased that the install went well!

Posted 6 years ago

“They provided an excellent service, communicating clearly what I needed to have in place first, giving me options of dates for fitting and letting me know the time it would take. The fitter couldn't have been more pleasant and accommodating despite having to come back to complete the job because my energy company hadn't fitted the isolating switch correctly.”

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Posted 6 years ago

“The service provided by Chargemaster was excellent and the engineer very efficient, including clearing away debris after the work was completed. The charging point is working well and meets all my expectations.”

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Posted 6 years ago

“Really good service, lovely to be chased by a company for information for a change, instead of being the one doing the chasing!! Arrived on time and fitted the unit promptly. Professional service and good information given about use of charging unit”

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Posted 6 years ago

“Very complicated to start with, but worth the effort. Regards Frank”

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Posted 6 years ago

“After various complications over whether one could be installed, I am delighted with my 7.5kw Chargemaster. The engineer was very professional and helpful. I would not hesitate to recommend Chargemaster. Don't give up on the project when there are obstacles pre-installation!”

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Posted 6 years ago

“Turned up on time. Phoned before arriving. Fitted charging point in about one hour. Very clean job and polite installer.”

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Posted 6 years ago

“All work was carried out as planned and to a high standard.”

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Posted 6 years ago

“Apart from the number of unnecessary emails after a fitting date had been agreed, the fitting of the Chargemaster went ahead with no problems, and was properly discussed between the fitter and myself. If marks were given out of ten, I would have awarded him 10.”

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Posted 6 years ago

“Excellent communication and very helpful staff. Unit is discreet but appears very user friendly (haven’t actually used it yet as don’t get new car for a few days yet).”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews