bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You should read the emails which I have sent , to which i have not received a reply. You cancelled the installation at short notice . Engineer did not survey properly in spite of photos and texts to him. No help on telephone. Very disappointed and hope you will now get back to me to sort.”

Helpful Report

Posted 5 years ago

“no issues all working well”

Helpful Report

Posted 5 years ago

“The installation was quite stressful as it was unclear for a while whether or not it could be achieved The system has failed a couple of times since and has had to be isolated to reset it How ever in general it is a great investment and a worthwhile venture”

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Posted 5 years ago

“Works well as intended. No problems.”

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Posted 5 years ago

“I am quite pleased with the service I received from them, all my queries were promptly attended to. I will use them again if necessary and will definitely recommend them.”

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Posted 5 years ago

“Very slow to connect to the post for both starting and ending a charge.”

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Posted 5 years ago

“Highly effective installation and good advice on improving my domestic supply for the electric car charger.”

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Posted 5 years ago

“App is useless and never works. The street chargers hardly ever work due to contactless pad failures. Give a cash option on machines as well”

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Posted 5 years ago

“Charger does what it says on the tin. Neat wall box professionally installed”

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Posted 5 years ago

“Did not supply me with a Building Regulations Compliance Certificate for the electrical work. Months after the installation and after numerous requests, I have yet to receive one.”

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Posted 5 years ago

“Excellent product, let’s you know from an app when your car is fully charged and how much it has cost in electricity.”

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Posted 5 years ago

“vvvvvvvvvvv”

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Posted 5 years ago

“Whilst the specific engineer we dealt with was good, there were unforgivable delays in the installation of our ChargePoint which took well over 2 months from the point of purchasing the car. This included issues with BP Chargemaster only having a single engineer covering a large area of the country. The result was that our initial audit took far too long to be carried out and the secondary appointment for the job itself took even longer as the sole engineer was on annual leave. In addition, a third appointment had to be made for a week later due to insufficient cabling having been ordered. We are happy with the job itself, but the length of time it took to complete was terrible, and put us under tremendous pressure since we were unable to use the car that we had purchased.”

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Posted 5 years ago

“Lots of proactive phone calls, but a confusing process, queries on emails and photographs. Glad it’s fitted now so that it’s over with. The fitter was great, however nobody pointed out to me that charging lead wouldn’t be long enough - so I have a hidden cost for an extender cable.”

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Posted 5 years ago

“Good service and help when ordering and arranging install.”

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Posted 5 years ago

“The installation was quite complex requiring the box to be some distance from the meter. Everything was done very neatly to a high professional standard in quite bad weather conditions.”

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Posted 5 years ago

“Excellent service from start to finish. I phoned and emailed the company and they were extremely professional. I would highly recommend this company.”

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Posted 5 years ago

“The installer guy was very helpful and efficient. There are some bugs in the SmartCharge app, meaning my tracking data is flawed. (I have lots of 0-minute charges with significant £-costs attached to them).”

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Posted 5 years ago

“It has been quite a difficult process to get to the point of having our charge point installed but the BP Chargemaster personnel have been very helpful throughout.”

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Posted 5 years ago

“Electrician was brilliant polite and professional, made a fantastic job of fitting Charger unit is easy to use and stylish. Chargers zoe from empty in 5 hours.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews