bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good in the end although the requirement to find and employ ones own electrician to add a new fuse, run the cable tidily and certify the earthing of water and gas pipes was unhelpful.”

Helpful Report

Posted 4 years ago

“I can't fault the actual installation service. Firstly, the technician gave us an hour's notice of his arrival at our house which was helpful. Then he found he couldnt use the breaker in the main consumer unit that we had originally envisaged so he found another breaker elsewhere in the house that he could use. However this required more complex wiring to where we wanted the Chargemaster placed and the whole installation took considerable longer than first planned. He completed the job professionally and courteously and we are very pleased with the work”

Helpful Report

Posted 4 years ago

“I think they need to update their IT systems so that the information they hold on you is clearer to whoever is dealing with your case.”

Helpful Report

Posted 4 years ago

“Pre installation requirements handled well. Customer service trying to book an appointment was appalling spent two hours over two calls trying to speak to someone and sent mails that took days for anybody to respond. Installer was excellent on time and efficient! Just need to improve booking and customer service telephone access by a million miles”

Helpful Report

Posted 4 years ago

“Unit quality, functionality and installation all good but initial survey of remedial electric meter/supply work required could have been more thorough.”

Helpful Report

Posted 4 years ago

“Didn't expect to be left with offcuts of wiring. Otherwise very good work.”

Helpful Report

Posted 4 years ago

“Mike the engineer was polite, efficient and worked quickly and tided up after he had finished the installation. He arrived ahead of schedule, informing me by phone that he would be early. The charge unit was placed exactly where i wanted placed, and is not intrusive in any way. The phase before having the unit installed was done in an efficient and pleasant manner by phone with a lady named Aga. I was kept informed all the way through the process, from start to excellent finish. I am delighted with their work ethic.”

Helpful Report

Posted 4 years ago

“Following installation of home charger unit at my home, BP Chargemaster failed to send me: (i) NICEIC domestic electrical installation certificate; and (ii) NICEIC Buildings Regulations Certificate of Compliance. I had to raise complaints with the customer support team - who didn't understand the request and promised the appropriate person would contact me. They never contacted me as promised. I am still waiting to receive: (a) copy of completed QA Checklist form for installation works; and (b) copy of the completed Installation and Functional Test Report for installation works. I have requested these by email and calls to BP Chargemaster's customer support - no response and the documents are not being supplied. Order 102110 and INV 102110300”

Helpful Report

Posted 4 years ago

“Installation was smoothly carried out, although the fitter had to wait 1 hour for another fitter to bring the terminal box.”

Helpful Report

Posted 4 years ago

“Very pleased with the installation and operation. One small criticism - the design of the plug / cable holder means that the cable sticks out way beyond the reel; it would be better if the holder were placed to the side. The initial quote rose by £50.”

Helpful Report

Posted 4 years ago

“Very thorough survey of our house electric installation. Bit strange that, having insisted we fit a whole new consumer unit so that we could provide a circuit not protected by an RCD, Chargemaster then fitted their own RCD to the circuit for the charging socket. So there's a question why we needed to spend over £400 in addition to the £599 Chargemaster charged us.”

Helpful Report

Posted 4 years ago

“Information confirming installation date could have been improved but the installation and the product are excellent. I would recommend this company to others as a result.”

Helpful Report

Posted 4 years ago

“Fitted with minimum mess - fitter came in good time”

Helpful Report

Posted 4 years ago

“All seems OK but have not used it yet!”

Helpful Report

Posted 4 years ago

“The charger is easy to use and fits neatly in my garage. However it took many months of sending photos and emails to BP for them to agree that my electricity supply was up to their requirements. There was a need to upgrade the wiring in the garage but it was difficult to get details of what was required. Worth while in the end but hard work dealing with the company. I am happy to give more details on customer service if required”

Helpful Report

Posted 4 years ago

“Chargemaster customer services are appalling. You wait ages for someone to answer your call. They make appointments for fitting your homecharger that they fail to keep without explanation or follow up. They fail to pass on the paperwork for the installation of your unit when the person handling it goes on holiday. I could go on. Don't get a home charge unit from them, there are others on offer. I recommend using ecotricity when charging away from home as their charge points are easy to use, have a good record of reliability and use green energy.”

Helpful Report

Posted 4 years ago

“The process was chaotic and we never had enough information to have a full appreciation and understanding of the whole process. We thought that a survey would be undertaken by the Company but instead we eventually did all of the preparatory work required ourselves following receipt of contradictory emails and spending much time attaching photos to a questionnaire only to be told to send them separately. We received several demands for payment despite having paid and then a demand for an extra payment for work that was not needed or undertaken. It was difficult to talk to anyone in person but fortunately the electrician who installed the unit was highly professional and proved to be the only person who knew what he was doing. All in all an extremely unpleasant and stressful experience where we seemed to do a large proportion of the work without getting value for money. We are aware of installations by other companies and these have been far superior to your service which we only used because of the recommendation by Renault. This is not a recommendation we could endorse.”

Helpful Report

Posted 4 years ago

“Was told I needed to have a 32amp breaker put in before the engineers came.I did at a cost of £200. On arrival the first thing the engineer did was remove the new 32 amp breaker, because he had instructions to fit one, and replace it with an identical one! Which was included in the fitting charge. What a waste of £200 and a waste of my time- having to stay in to have the breaker put in to start with!!”

Helpful Report

Posted 4 years ago

“The device is fine but the process of getting it fitted was difficult as we have a large house and needed a completely new supply to the garage The person who booked in the engineer had no technical knowledge so we were not aware of what was required until an engineer came to fit it. He couldn’t do it the first visit. It all ended up being much more expensive and time consuming than we expected”

Helpful Report

Posted 4 years ago

“There was confusion about the appointment to install. Two Identical emails were sent suggesting different dates. Apart from that, the installation itself was very efficient.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews