bp pulse Reviews

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual fitting of the charging unit was excellent. Quick easy and the guy was knowledgeable and competent. I had nearly cancelled it after weeks of phone calls and emails , the administration side is awful, time consuming and unhelpful. A minefield. Good luck”

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Posted 4 years ago

“Excellent service. Installation was faultless and the Customer Liaison person was very attentive and responded speedily to all my emails. The only problems we encountered were with out Electricity Provider who insisted on a Capacity Check which took far too long to rearrange and resulted in no additional modifications.”

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Posted 4 years ago

“Excellent communication and made the process very easy.”

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Posted 4 years ago

“Good install, quick and efficient but the installer could have cleaned up after him. Left empty box with mess in it and after drilling holes”

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Posted 4 years ago

“Engineer was very good in his job and tidy.”

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Posted 4 years ago

“It charges ok, but the associated app is rubbish”

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Posted 4 years ago

“Unit fine, but communication regarding install date very poor. I had to chase up even on the day before the electrician arrived.”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Poor customer service. Asked for help filling forms in and got poor response. The engineer was excellent, polite, correspondence was very good. A credit to the company.”

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Posted 4 years ago

“Great service The engineer who came out and fitted charger was very helpful”

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Posted 4 years ago

“👍 very easy to use and fast charging”

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Posted 4 years ago

“Brilliant service and product”

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Posted 4 years ago

“The whole process of applying for installation of the BP Chargemaster and grant was very smooth. Thank you for that. The installer was very helpful and quick with the job - clearly not his first EV charger installation. BP Chargemaster staff was also very responsive via email and called to followed-up re installation date. Very good customer experience. Thank you.”

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Posted 4 years ago

“Very good service.”

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Posted 4 years ago

“Very good and professional”

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Posted 4 years ago

“Very professional service from the installation engineer. Quick and no mess .”

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Posted 4 years ago

“The installer was coughing\sputtering did not wear a mask.where holes were drilled inside walls the mess was left for us to vacuum up.he left all the empty boxes for me to dispose of and used our internal toilet during this covid time . The unit on the outside wall is fine.”

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Posted 4 years ago

“whilst the performance of your telephone booking operators was fantastic and definitely 5 stars the performance of the electrician is why your down to two stars, probably should be one star. the installation seemed to go smoothly and all appeared well. When I checked however in our main consumer unit we had one 32 Amp breaker feeding main circuits in the house, another of 16 Amps feeding a couple of rooms. A spare breaker of 10A was also in there, a range of others fed other circuits to the house To get a 32A feed to the dedicated chargemaster consumer unit, the electrician used my 32A breaker, putting the other circuits all through the 16 A circuit, the 10A breaker had been removed for some reason and was destroyed in the process (better tell this electrician that older breakers have the clip at the top) wiring not neat as well in the consumer unit. the upside is that the house was now being fed from a 16A so this started tripping quite happily, ive not reinstalled another 32A line to prevent this, at my expense, also still down a 10A breaker that was to be used for a small garage run. Recap--phone service and booking agents great Electricians--terrible”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to write this review. I am sorry to read the your concerns over the installation. I will get this looked into and ensure you are contacted to discuss. Andrew S

Posted 4 years ago

“Good efficient order and install process”

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Posted 4 years ago

“Excellent service from the phone correspondence with the ladies on the telephone to the installation. Everything was organised and went very smoothly. Thank you”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews