bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation of my home charger was quick and easy. The engineer installing the unit was professional and courteous, explained everything well and tidied up after himself. Very happy with the service. Now I just need to wait for my car to be delivered so I can start using it.”

Helpful Report

Posted 5 years ago

“Good engineer and very courteous, cables are very obtrusive though. I thought it would be less visible and also I was told I would receive an email for the app which I have not seen yet”

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Posted 5 years ago

“I was able to place the order easily and the charging cable came within the designated time.”

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Posted 5 years ago

“Good communication, electrician capable and careful when installing the unit in a period home. We have not tried the unit yet and cannot comment on the charging experience. Thanks.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Excellent installation work seriously and clea”

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Posted 5 years ago

“Rubbish company except the installation guy Kamal was very good.”

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Posted 5 years ago

“Arrived on time, very knowledgable installer”

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Posted 5 years ago

“Fast efficient service. Excellent friendly competent technician. Only 10 days from payment to installation. Excellent value with government subsidy.”

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Posted 5 years ago

“They kept asking for the same details and took 9 weeks to fit it after the car delivery. I had to resort to buying my own 13amp charging cable at a cost of £250. The actual fitting was very well done.”

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Posted 5 years ago

“Excellent service. Home charger fitted quickly and easily. Grant etc all sorted. Thanks.”

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Posted 5 years ago

“Dreadfully slow throughout the process, particularly in supplying a quote for the installation, which was then ignored and an increased price charged! I complained 10 days ago and have not even received an acknowledgement yet.”

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Posted 5 years ago

“The whole process was handled in a friendly and professional manner. The installation engineer was excellent and the device and phone app are easy to use.”

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Posted 5 years ago

“Speedy installation”

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Posted 5 years ago

“The whole process leading to the Charger being fixed was handled Well -concerns addressed right up To the installation Thank you”

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Posted 5 years ago

“excellent service. Engineer was very professional, very polite. did a nice , neat and clean job. there was no mess. Case manager was very helpful. she was very good in her communication. The equipment is good. only thing that i will suggest, there should be a lock to lock the cable while it is charging for security. Thank u guys,”

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Posted 5 years ago

“No ability to buy charging cable from Fitter and as out of stock purchased from 3rd party Issues with registration on line with App”

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Posted 5 years ago

“The process was easy and well explained. The installer was efficient, friendly and the drive was left cleaner than it was when he arrived All in all a stress free and speedy process”

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Posted 5 years ago

“Great installation but Customer follow up, lack of user manual and generally super slow responses to requests for help undermined an otherwise great customer experience.”

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Posted 5 years ago

“I constantly had to chase for answers, no call backs when promised. The surveyor didn't give adequate info to us for our electrician and then didn't supply the account manager with a report afterwards. The engineer who came to fix the charge point complained that the team at the office "didn't know what they were doing"”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews