bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, friendly and helpful.”

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Posted 3 years ago

“After six weeks of waiting I got active membership on the app and the promotion offer applied from lease company. Six weeks is a frustratingly long time, but today the operative Ana Elderton sorted it all for me, spending a lot of time on phone and talking to other colleagues. The app seems slow, and lack of charging stations especially on motorways is frustrating.”

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Posted 3 years ago

“I signed up again and the service provided to help with this was fantastic. More so he helped me how to maximise my membership”

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Posted 3 years ago

“Stuck when my account was locked and needed to charge my car overnight while away from home Friendly, knowledgable person from BP PULSE arranged for me to charge my Tesla using the charging station adjacent to my hotel. Rescued by Anthony from BPPulse An impressed grateful and v satisfied customer! Thanks a lot!”

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Posted 3 years ago

“After nearly 48hrs of all our chargers at our workplace being rebooted and endless waiting (30 mins & 45 mins) on previous unsuccessful attempts to establish what was going the chargers had all returned to service (blue lights!) however my card was still invalid on two of them so I decided to call yet again and was pleasantly surprised to be connected almost immediately to a real human being and within 10 mins we had cleared the infamous “white list” from the charger and got my card working at last. They then set about clearing all the other chargers white lists to help everyone at our work who had been having trouble. Well done this time for good customer service. But as an engineer myself I can’t help wondering why They didn’t just do a clear white list automatically when the systems were all rebooted it would have prevented lots of issues we have all been having over the past month or so!!”

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Posted 3 years ago

“Got through swiftly to an advisor - couple of minutes wait - query quickly sorted so hopefully when I come to use the charge point later, all should be well”

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Posted 3 years ago

“Once I got through to customer services, Nathan was extremely helpful and managed to help me unlock my cable from the public charger, really nice chap, thank you very much.”

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Posted 3 years ago

“Worst possible nightmare, 200 miles and 4 hours from home on a Sunday! Returned to car at a Cambridge Park & Ride unit to find not only that the car had not been charging in our absence but even worse, our cable could not be released from the charging unit. App not working. Customer service at BP Pulse informed us that most of their IT systems were down. However, with some dogged determination on the part of their excellent customer representative (Anzaila) and a good deal of patience on our part, she set about trying to reboot the unit remotely in an effort to release the cable. It did take about 30-40 minutes in all, but she was determined to do absolutely everything she could to resolve the issue and kept us informed every single step of the way. Whilst the situation was frustrating and stressful, her efforts and determination to resolve the situation were both admirable and much appreciated. A true credit to her company (unlike their IT systems!)”

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Posted 3 years ago

“Thank you for solving my problem !!”

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Posted 3 years ago

“Thanks Anzaila Ahmed for the support keep the spirit up.”

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Posted 3 years ago

“My Mum and Dad have been waiting over 6 months for their BP Pulse to be installed for their MOBILITY car - customer service has been shocking and there have been numerous promises made and all of them broken.”

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Posted 3 years ago

“Despite higher call volumes, system limitations and shortage of staff, I have always found the helpline team very very helpful, they are always happy to help.”

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Posted 3 years ago

“Hi, I came to charger 3607 in Gloucester yesterday at 5pm. My brand new RFID card wouldn't work. The charger was stating "invalid card". This morning I came to take my cable out of the charger as the charge was complete. The charger would not release my cable. I spoke to Anzaila Ahmed who helped the hotel staff to power down the charger, as they had no idea how to do it. Thankfully this worked. Thank you Anzaila Ahmed, you are the second BP Puls/polar person to: a. answer the phone to me despite ringing dozens of times for urgent help; b. out of the 2 people to answer, you are the pnly one that has helped me. I can't thank you enough Anzaila Ahmed, I could have lost this job over a no show. I am freelance and so I would have not worked for this particular company again. Joanne”

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Posted 3 years ago

“Hi spoke with Kwame Bondzie from the bp pulse Customer Care Team to help resolve a problem I was having with a delay to my application for installation. He was very helpful and a pleasure to deal with.”

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Posted 3 years ago

“HOLLY MIGLIACCIO & Preet customer services advisors were absolutely brilliant. BP Pulse however need to get better quicker with their chargers as this was the second 50kWH charger had to call. First one was repaired but would not accept BP Pulse card or contactless payment.”

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Posted 3 years ago

“Kwame was very helpful, professional and polite in dealing with my query.”

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Posted 3 years ago

“My problem was resolved quickly by a lovely lady Ms A Ahmed.”

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Posted 3 years ago

“Very helpful. Advisor who explained the systems had been down and stayed on the phone with me until the systems were back to normal and my car was charging.”

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Posted 3 years ago

“Had a charger for 18 months and then it stopped working. Contacted the team and was told they would log it. Chased after 4 days and was cut off twice. Finally got through a third time and told the initial query wasn't raised. Finally raised and a week later chased again. Told it was only added to the job list 2 days prior. So have gone 2 weeks with a charger and no resolution in sight.....”

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Posted 3 years ago

“Thank you bp pulse for installing the charger,I did have some difficulty in having bp Charger installed. However all has been completed, once again thank you. 👍🏽”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews