bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much beaurocracy.”

Helpful Report

Posted 4 years ago

“Efficient & knowledgeable team from sales to installation.”

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Posted 4 years ago

“The person who comes to install wasn't professional at all.His attitude towards customer is not up to standard.He didn't gave option how to run cable.After running the cable the way suites him his intention wasn't to hide cable with trunke but i have to force him to do something to hide cable.My request to you to give proper training.He had complete the job but after lots of intervene.I have no complain to any of the office staff. they were very helpful.”

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Posted 4 years ago

“Excellent service. Helped me sort out minor problems prior to installation. As soon as Covid 19 restrictions were lifted the unit was installed within 3 days by a very professional gentleman who did a superb job.”

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Posted 4 years ago

“Engineer was on time and very polite, excellent installation and tidy, I would highly recommend .”

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Posted 4 years ago

“A 2 hour charge is a great help. Installed with a minimum of fuss”

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Posted 4 years ago

“Have yet to take delivery of the car that this will charge. But so far it hasn't had any problems. Will give a fuller review later”

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Posted 4 years ago

“The process of ordering and booking a date was smooth. All customer service people were helpful and professional. On the day, the guy was on time explained everything and did a really neat job. It works well. Exxellent service.”

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Posted 4 years ago

“Too much form filling, but worse than this was inconsistent information between different staff. One staff member was quite confrontational when I was trying to clarify differing Information regarding photographic requirements of various features.”

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Posted 4 years ago

“Charges car but can not get the app to work despite numerous calls to help line. It does not give any charge history/costs though it should, and ive been trying/calling for a month now. Makes it impossible to work out how much extra electricity I am using to keep my monthly payments right. Unit itself is simple to use but the dock for the charger plug sticks out far more than I would like so I leave it hanging most of the time.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“The only issue was that the order and installation were delayed by COVID 19. The pleasant surprise of being eligible for the grant after all made up for the long wait, though.”

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Posted 4 years ago

“While the process seem to be long winded and so many different people from BP getting involved was a bit confusing. However on the day the engineer was professional and explained the fitting process, all went well and it was fitted exactly where I wanted it. After he had fitted the POD he explained how it worked.”

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Posted 4 years ago

“A rather protracted installation owing to the Covid19 restrictions but when it finally happened a very efficient and professional installer carried out the works and we are very pleased with the result.”

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Posted 4 years ago

“Installed with minimum fuss, works like a charm”

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Posted 4 years ago

“Excellent service and the installation was very well undertaken on the day and time indicated. Engineer was very obliging.”

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Posted 4 years ago

“Nice unit does what it’s supposed to do bit of trouble logging in”

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Posted 4 years ago

“Difficult to buy, lots of questions endless emails rude staff took months to get. Then cost 500 not 399 including ugly wall box, rubbish app.”

Helpful Report

Posted 4 years ago

“Good communication prior to setting up the charger, despite the pandemic. Staff did their best to cope while working from home. Unit works well.”

Helpful Report

Posted 4 years ago

“Works very well”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews