bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useful and professional service”

Helpful Report

Posted 5 years ago

“The people I dealt with on the phone kept calling me and asking me to photograph different things, they also expected me to know things I had no way of finding out - they told me to ring my electric company to find the answers, the electrical company told me it wasn't up to me to chase the information it was up to Chargemaster to call them and ask about the details of my electrical system. Having said that, which was very disappointing, the young man who finally came to fit it did a superb job. Joe. He was polite, tidy, asked several times if we had questions, when I did he answered them thoroughly. Excellent. He alone bumped up my score for the company.”

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Posted 5 years ago

“Very helpful in navigating through the grant process.”

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Posted 5 years ago

“Great service from beginning to end”

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Posted 5 years ago

“Experienced very poor customer service. Had to email the CEO directly to get things going. Took payment twice, still have to chase them for a refund.”

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Posted 5 years ago

“Installation was slightly troublesome - new regulations required dismantling a driveway to install an earth bonding spike. Nothing was pre-notified about this need, and it caused issues on the day. Forewarned is forearmed, but that was not the case.”

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Posted 5 years ago

“Good efficient service”

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Posted 5 years ago

“Brilliantly good”

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Posted 5 years ago

“Good service fitter was very helpful made neat job would definitely recommend”

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Posted 5 years ago

“Left dust for us to clean up and didn’t fit part into ground so trip hazard and didn’t give us help to order charge leads when we told them we are OAP ‘s and struggle with internet orders we were disappointed with some of the service given”

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Posted 5 years ago

“Some confusion over my order but the installation was excellent.”

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Posted 5 years ago

“Whilst the installation itself was excellent, the customer service side of things prior to this was appalling, from start to finish, they either lost my personal information or appeared to be completely disorganised, product looks good but sadly let down by unprofessional customer service and system errors.”

Helpful Report

Posted 5 years ago

“Poor customer communication, delay after delay with no explanation, nobody called back when promised. App is a disaster, doesn't work and you've no idea when it will be fixed. When and how will you let us know when it's fixed? You've much to learn about good customer service.”

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Posted 5 years ago

“This was the most appalling process that I have been involved with.”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Installation was fine.but I mailed a query several days ago any no response. Not impressed.”

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Posted 5 years ago

“Overall experience is very good, but the company needs to brush up on customer focus. Had to chase up few times after application to get the install date which in the end got pushed forward by about 3 weeks which is a bonus. Install was made in a tidy way, demonstrated and tested. Certificate arrived in few days. Ordered the charging cable and again after a week of placing an order had to chase it up as it didn't arived only after that it was dispatched with 24h courier.”

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Posted 5 years ago

“Efficient process to organise and install and obtain government grant, works exactly as described.”

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Posted 5 years ago

“Friendly ,informative and efficient”

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Posted 5 years ago

“Excellent service and experience from booking to installation Recommend”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews