bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked up my EV and had to do a 450 mile round trip. I should have done my homework and nearly got stuck. Then found the BP Pulse app and the fact that you can just tap your credit card and go BRILLIANT. There is only one charge station I will be using from now.”

Helpful Report

Posted 3 years ago

“These card issues are driving me crazy. I am so lucky that you have such an excellent customer service agents called Esther otherwise I would be making my way to your Head Offices”

Helpful Report

Posted 3 years ago

“App was being temperamental would not start charge. Corrie was very helpful getting charger reset and working”

Helpful Report

Posted 3 years ago

“I called in at 8am, it was pouring down and was so frustrated that I had 0 miles on my vehicle, and the agent Esther was constantly talking to me in such a calm professional tone, reassuring that she will get the unit working for me definetely as she has magic hands. She restarted the machine 4 times but in the end managed to get it charging for me. I'm sending my virtual hugs to her helping me overcome on my anxiety, fantastic job, thanks alot ”

Helpful Report

Posted 3 years ago

“A quick review to say a massive thank you to Gizzella who provided me with excellent customer service when my app didn’t initiate a charge. Gizzella Was quick, efficient, knowledgeable and very friendly. Thank you”

Helpful Report

Posted 3 years ago

“The colleague helped me & most important listened to the issue of not been given a rapid charge 2 and finding a location for me to sort out charge point ( wasn’t easy to locate) and most importantly took so much time to get the issue resolved”

Helpful Report

Posted 3 years ago

“Customer service was very helpful, the charging station was reset and I ca charge my car very fast. Very good on price as well as good service .”

Helpful Report

Posted 3 years ago

“This is a customer service review. I stopped at a bp pulse charging point. After connecting the cable to my car, the screen displays a 'out of service' message, and the cable would not disconnect from my car (stuck). So I ring customer service for assistance; the lady was patient and polite, and she was able to help me.”

Helpful Report

Posted 3 years ago

“Mohammed was really great. Helpful and responsive through the whole process.”

Helpful Report

Posted 3 years ago

“I needed to call customer service as I wasn't sure if my car had issue with chademo plug or the unit. The customer service agent was so nicely handling my enquiry and while I was waiting for the charger to start she started to smooth me on my mother tongue language which was amazing. Took me 3 calls to sort it with 3 different units, luckily I was always put through to the same amazing lady. I am not sure of her name, it was something like Es, but I know she was Hungarian. You need to hire more people like her and you won't have these bad reviews!”

Helpful Report

Posted 3 years ago

“Picked p the phone within 30 seconds, Couldn't solve the problem with charger but said engineer has been booked for visit in 2 days”

Helpful Report

Posted 3 years ago

“My review is referencing my experience using the 7kW BP chargemaster network frequently found in hotels and council run car parks. I have not found a single unit working in the last 4 different car parks I have used. This is perhaps understandable considering that the units were installed nearly 10 years ago. Type for an upgrade I think.”

Helpful Report

Posted 3 years ago

“Really poor service. Unable to contact anyone, via email or phone about completion of my already installed charger. Appalling customer service.”

Helpful Report

Posted 3 years ago

“Handled very professionaly from start to finish. Good explanation of some small changes to our existing consumer unit and a trench to the garage, which we had to do before installation. Very nice and knowledgable electrician who fitted it without fuss, even though cable route was difficult. Three weeks start to finish (including our own work of a week). Think thats pretty good overall.”

Helpful Report

Posted 3 years ago

“Hours on end on hold .nothing but problems .log in details constantly not recognised .no signal apparently so can’t use smart features to use cheaper electric..customer service passing you around from team to team and as for the contractors that fitted the charge point less said the better I wish I’d gone elsewhere”

Helpful Report

Posted 3 years ago

“You were very prompt in getting information to me and supportive and patient in helping me through the process, particularly Mohammed Sabbir who was my named contact.”

Helpful Report

Posted 3 years ago

“not surprise leaving bad feedback to BP pulse i had 3rd charger installed already and still have a lot of issues. Non existing customer service and not working app. The charger is anything else but not smart. Please do yourself a favour and order your charger elsewhere”

Helpful Report

Posted 3 years ago

“I have never seen a company with such poor reviews. I might expect it for a small company but for a company like BP I suspect that the problem goes deeper. Each electric car means one less car at their pumps. So what incentive is there for BP to provide a good service. The more people that they can put off electric, the more fuel they sell. After taking months to fix a charger, mysteriously a very short time after the one next 10115 to it stopped working. Coincidence?? Senior management at BP must know about the problems and either they are totally incompetent or this is intentional. Come on BP, give us an answer.”

Helpful Report

Posted 3 years ago

“Absolutely awful customer service blamed everything but the titanic sinking over three months. Got Motability involved and that did not help, would never use again but to be fair when installer came was very accommodating”

Helpful Report

Posted 3 years ago

“Great customer service. Swiftly sorted out the technical issue I faced trying to charge my car. Professional, helpful and friendly.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews