bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overall a good experience albeit way too much health & safety from a third party fitter which I dont believe would had been so overboard from an inhouse fitting team & the unit has needed resetting quite a few times since installation but overall happy”

Helpful Report

Posted 4 years ago

“The charging unit is satisfactory, however the amount of correspondence (email/photographs/telephone calls) to get to a stage where the charger could actually be installed seemed excessive and would probably put most people off getting a charger. I anticipated contacting Bp Chargemaster for them to give me an approximate charge, then for an electrician to turn up and do whatever they needed to do to install charger, then pay any additional costs, if any, once fitted.”

Helpful Report

Posted 4 years ago

“BP Chargemaster did not apply for permission from our electricity supplier as is required. The fitter once here, was not clear that the charger could be fitted and had to consult his supervisor. The help so far in using the APP has been minimal.”

Helpful Report

Posted 4 years ago

“Charger does not work correctly without a mobile phone connection. At least 5 times since installation(less than 3 months) I have found my car uncharged in the morning. The solution is to trip the fuse and reboot. This is not in a convenient place and is a real pain. I do not want or need a mobile connection/app data I just want my car charged when I need it.”

Helpful Report

Posted 4 years ago

“We were kept well informed of our appointment. When the fitter arrived to install the charger we were told that we would need to have our supply upgraded. The fitter explained exactly what was required and even spoke to our electricity supplier on our behalf. When we had the additional work completed we contacted BP Chargemaster to rearrange the fitting. Again we were kept well informed. The fitter was polite, courteous and efficient. They also gave us a comprehensive explanation of the unit and showed us how to operate it correctly and safely.”

Helpful Report

Posted 4 years ago

“Terrible experience, 8 weeks wait, unreturned phone calls, unanswered emails, even the app set up is a horror story. Really wish I had used someone else”

Helpful Report

Posted 4 years ago

“Having used the unit for the last 4 weeks I am having to turn the unit off at the fuse box and wait for 10 minutes before turning back on for it to work. I have telephoned regards the issue and sent an email but I have heard nothing.”

Helpful Report

Posted 4 years ago

“Very good service while ordering and the installation was quick and efficient. Have not used the app yet so cannot rate”

Helpful Report

Posted 4 years ago

“Functional charger but don't expect any bells and whistles from the app. Had a few problems with it not charging but after a call to support, this seems to have been resolved but rebooting the box.”

Helpful Report

Posted 5 years ago

“I have found the customer service to be very poor. Slow to respond to issues and always seems to throw obstacles in the way before finding a solution. For example, my current issue I have to wait at least 3 days before someone from the Home Charge team phones me back.”

Helpful Report

Posted 5 years ago

“Response was very good. Chargemaster phoned to say what time they would arrive and installed it within a couple of hours.”

Helpful Report

Posted 5 years ago

“generally works well, but afault developed after11 months and the unit had to be replaced, fortunately under the warranty.. now it is working fine.”

Helpful Report

Posted 5 years ago

“Very good service, installed quickly and professionally”

Helpful Report

Posted 5 years ago

“Good service, friendly and helpful staff. Charger is great!”

Helpful Report

Posted 5 years ago

“Poor workmanship”

Helpful Report

Posted 5 years ago

“Installation went well but developed a fault trying to get on touch with customer service is a nightmare.i will review again after fault is rectified.”

Helpful Report

Posted 5 years ago

“very professional service for start to finish.”

Helpful Report

Posted 5 years ago

“Efficient and friendly technician”

Helpful Report

Posted 5 years ago

“Unit installed in just over an hour in the place I wanted. Installer was helpful and friendly.”

Helpful Report

Posted 5 years ago

“Efficient.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews