bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service - too many handoffs Information on public chargepoints is not always accurate - especially slow chargers 7kw v higher speed chargers Need more higher speed charge points to access - 7kw is ok if charging overnight”

Helpful Report

Posted 5 years ago

“Prompt thorough service with good pre-installation information and support followed by a seamless installation which is working well”

Helpful Report

Posted 5 years ago

“Birds do not sing sweeter, the sun does not shine brighter and children do not skip and smile at me when I pass them by since having a BP Chargemaster. The charger sits in my garage and charges my electric car, as I would expect. Hold.....do I hear doves cooing whilst I write this review. No.....I think not.”

Helpful Report

Posted 5 years ago

“The installation is neat and performs very well. I particularly like the ability to have online visibility of charging data with energy, times and dates.”

Helpful Report

Posted 5 years ago

“Appalling service, far too slow getting the charge master installed, unclear instructions for exactly what they wanted photographed leading to delays in setting a survey date. Then further delays in setting an installation date. It was booked for a Friday for a day and half installation so the half day was a week later. Then told we needed an isolation switch in the mains box. When we queried this as the surveyor had said we did not need to get one.Tthey insisted we did need one -so had it installed on a Saturday (cost £210) then told that we did not need it as the man who came to do the work had the correct one to install in a different place. A complete farce from start to finish. How they have the government contract beats me - total ineptitude. I will be complaining!!!”

Helpful Report

Posted 5 years ago

“Easy to contact; clear information; good service; friendly staff.”

Helpful Report

Posted 5 years ago

“Sorting out all the required paperwork and pictures etc could have been smoother, so much information required from lots of different parties, made worse by the fact this is a leased company vehicle, but the engineer turned up when arranged and completed the job swiftly.”

Helpful Report

Posted 5 years ago

“Excellent”

Helpful Report

Posted 5 years ago

“.”

Helpful Report

Posted 5 years ago

“Prompt and friendly engineer.”

Helpful Report

Posted 5 years ago

“Engineer was professional, friendly and took time to look at options to minimise the amount of cabling visible. Cleared up too. Very happy with outcome.”

Helpful Report

Posted 5 years ago

“I found Chargemaster to be very helpful and the completed the task to the standards I would expect.”

Helpful Report

Posted 5 years ago

“Poor for a couple of reasons. Firstly, it took two days, 10 days apart, to install the Charging Unit and you only get told it'll take two days when the 1st engineer downs tools at 3pm. Secondly, the ChargeVision system doesn't work initially. You have to contact Chargemaster to complain about it for it to start working.”

Helpful Report

Posted 5 years ago

“Smooth process, sent pics agreed date, sorted fairly quickly and smoothly on the day, cant complain”

Helpful Report

Posted 5 years ago

“Was not sufficiently briefed about functionality of monitoring through my computer. If I had been, would have looked for a different model. Should have asked!”

Helpful Report

Posted 5 years ago

“WOULD RECOMMEND YOU TO ANYONE.”

Helpful Report

Posted 5 years ago

“My sending photos to you was good so you could advise I needed electric upgrade to my garage. You knowing I would not receive my car till March, you could have delayed applying for my OLEV - as it was, I had to reapply when the 6 weeks expired. Days before installation, I was unnerved by a competitor (who coincidentally was installing for my neighbour) suggesting that extra charges for electric kit may be needed. Thank you for reassuring me over the telephone that my payment would cover the installation. All good thanks. Feel free to use photo as you wish.”

Helpful Report

Posted 5 years ago

“Good service esp from the charge installer”

Helpful Report

Posted 5 years ago

“Although the BP Chargemaster website could be improved and the process of arranging installation could be made more efficient, I was very happy with Glen, my installer, and the 7kW charger that he installed. Recommended.”

Helpful Report

Posted 5 years ago

“Very clean installation as to the specifcation I requested. Easy to use but occational issues with my Zoe computer.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews