bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service all round, very simple to find what you require on their website, good customer service and excellent fitting service. Would definitely recommend.”

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Posted 6 years ago

“It was a pleasure dealing with Chargemaster from the very 1st phonecall right through to installation. I was given all the information required to make an informed decision on the product i wanted. Definately recommend Chargemaster to all.”

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Posted 6 years ago

“My card did not work. I rang the 24hr service twice and nobody answered. I later spoke to a lady that said my card maybe faulty and she said she would send a new card out. That was on Sunday the 22nd. I spoke to someone at your office to say I had not recieved the card on the 25th. He said he would look into it and email me back a reply within 24hrs. To date I have no card or email.”

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Posted 6 years ago

Hi Peter, we are really sorry to hear about this. Could you drop our customer service line a call on 0330 016 5126 so we can resolve this? Many thanks.

Posted 6 years ago

“The installer was quite efficient”

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Posted 6 years ago

“The engineer who came around Neil was fantastic 👌”

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Posted 6 years ago

“Engineer was very professional, a credit to Chargemaster.”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“Friendly professional installation”

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Posted 6 years ago

“The whole process was very well managed by chargemaster from first contact to the final installation. This made the whole experience hassle free”

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Posted 6 years ago

“Fitted cabling where we wanted around and into the house, but although a detailed drawing was submitted to Chargemaster of the construction of the house over the doorway where the cabling hole had to be drilled. It was pointed out that the drill hole would have to pass through 120mm of Hardwood timber lintel and that a wood drill would be best for this. However the operator said he had not seen our drawing or the need for a wood drill and that he did not have a wood drill long enough. Hence he had to persevere with a masonry drill burning the hole through eventually, causing burnt wood smoke and taking him an additional half an hour instead of 5 minutes.. Hence lack of understanding/communication between their operatives. This was a 2nd visit as the first the operator could not get sufficient access for fitting the secondary consumer unit and we had to make alterations to enable this to happen. However the final job overall was satisfactory and staff pleasant.”

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Posted 6 years ago

“Great service and advice from chargemaster and superb installation engineer who was determined to give us the best possible installation including changing the original plan at great additional effort he crawled through a small roof space (on the hottest day) so we didn't see the cable on the outside of the house very impressed with this great attitude to customer service and level of individual professionalism”

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Posted 6 years ago

“Survey and subsequent installation were very good and pleasant to deal with.”

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Posted 6 years ago

“The ordering process was simple although there was a lot of information they needed to be eligible for the government grant. The installation was quick and straight forward. The installer turned up on time and was very friendly. I would recommend :)”

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Posted 6 years ago

“This is the 2nd time I have used them”

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Posted 6 years ago

“The installer was a little late on arrival due to the dreaded M25 but once on site he took to the task in hand and was very knowledgable extremely helpful and a real credit to Chargemaster. This was not a straight forward job but I must say he made it look easy , The finished article was perfect . I would recommend Chargemaster to all of my friends and family Thanks once again Cliff KT186AA”

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Posted 6 years ago

“The technician arrived on time, was polite and courteous and did a neat and tidy job. All trouble free. Sorting out the paperwork for the grant was a bit laborious but worked out in the end.”

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Posted 6 years ago

“Excellent service from start to finish after we had been let down by Podpoint.... If you get a choice choose these Podpoint so unhelpful. Chargemaster 5star!”

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Posted 6 years ago

“I found all the staff at Chargemaster to be helpful and the fitter who fitted our chargemaster to be friendly, efficient,, and helpful”

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Posted 6 years ago

“Very good service,was fast and very efficient...”

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Posted 6 years ago

“I found the staff I was dealing with on the phone helpful but the engineer who carried out the installation was outstanding providing good technical advice. My one and only point is for potential customers to consider they may need to contact their electric supplier and check the main fuse to their property is sufficient to protect the property. I had to upgrade fro an 80 amp to 100 amp fuse but this only took a week or so. I'm still getting to grips with recharging at service points while on the move so am not in a position to give an opinion on this yet.”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews