Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 09/24/2020 based on 1-3 shipping that they advertise. According to their own website the order did not ship until 09/25/2020 and they say I should receive by 10/02/2020, however Fed Ex website says 10/01/2020. I tried to send an email voicing my displeasure as now I have to go to the local pet store and pay more money to get food to hold me over until then and got a generic automated response. Tried to go online and chat with a customer service rep about it and she disconnected the chat in the middle of me typing a sentence. Called the 800 customer service line and was basically told it was Fed Ex fault and the person I was talking to did not to even seem to care and told me to call Fed Ex. Their prices are about the same as my local pet store, so I will go back there for my supplies in the future. Chewy.com gained and lost a customer within the course of 48 hours and I will make sure I tell all my friends and family of my displeasure. What has customer service come to these days??????”

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Posted 4 years ago

“I placed a pharmacy order on Sept 2. It is now September 15th and my dog does on have his meds yet.i called on the 10th. I was told they had a hard time contacting my vet but had finally made contact on the 8th - 6 days later(don’t know why - the RX is in the dogs record of which I have a copy). I called again on the 11th. Was informed it had shipped that morning and I might have it by the 13th. On the 13th I receive notice that it has shipped out - on the 13th not the 11th? Now , I received notice it will be here the 15th. Guess what? Not here... I’m taking my business elsewhere. No excuse for it taking two weeks to receive my dog’s meds.”

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Posted 4 years ago

“Chris!! In customer support. He said he’s somewhat new, so I hope this goes to the correct Chris. Chewy sent me my auto ship missing one flavor that I ordered... I called customer support and Chris was so awesome, so much fun, he has cats and dogs, total pet lover, and it is sooooo nice to call a PET company and have people who work there who also have a love for pets! My name is Jayne Griffith, so if you need to look up my account to see which Chris helped me, please do! He deserves so much credit for being so friendly when customer service is LACKING in today’s world! Thanks again Chris!”

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Posted 4 years ago

“when I called to change my autoship times, I said the reason why was that my dog has passed away the previous Friday. they sent me flowers! who does that?? Chewy does. I have never had anything but great service from them. any bad review on here must be a freak of nature. Kim Franz”

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Posted 4 years ago

“I just want to say thank you so much for the beautiful flowers. I Had called originally about a product that was left out of my order. I spoke to a customer servicerepresentative his name was Jason He not only replace the item without any questions asked without any hassle.I talk to him about the passing of two of my cats within a month he listened intently and was very kind. I’ve been a customer for over three years and I absolutely adore your company. I have never had a problem with any thing that chewy has not reconciled immediately. Today I received flowers from Jason and I broke down in tears. Thank you so much that was so beautiful of y’all to do. Thank you again and God bless you and please keep up the beautiful work that you do for our Fur babies. 🌷🌹💐”

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Posted 4 years ago

“I wish I could give this company a 10 star review. My 16 year old lab just passed away and not only did chewy refund my money on the last shipment they sent me flowers. Customer service like this is had to find and totally unexpected. Thank you Chewy.com I will share my experience with everyone I know. Thanks for making my day a lot brighter.”

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Posted 4 years ago

“Excellent selection responsive Customer Service they display consistently true profound compassion in offering for purchase food & supplies for Our Most Beloved Fellow Animal True Friends P.S. Notable improvement has been repeatedly requested to have heavy boxes of Chewy supplies delivered as noted on the Chewy web site & almost never are the heavy boxes left where is requested & reasonable”

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Posted 4 years ago

“I have ordered from Chewy multiple times, with no problems. Fast, quick delivery. My last order was not packed well. My kitty litter apparently smashed the case of Sheba wet food and broke several open and made a mess. I contacted customer service to let them know so they could make sure to pack it better the next time. They sent me a replacement case of the Sheba food, and it was here the next day. Amazing customer service!!”

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Posted 4 years ago

“Always a quick delivery. Nothing better than not having to go to the store to carry home a 40 pound bag of cat litter!”

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Posted 4 years ago

“Chewy is the best company for pet supplies, period. They have the most pleasant and accommodating representatives, and they are quick and accurate with all of their deliveries. Great prices, too.”

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Posted 4 years ago

“This is the best place for ALL my dog, cat and horse needs! The prices are unbeatable and I luv the Autoship!!”

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Posted 4 years ago

“These guys are the best! Super fast delivery, great prices and product selections. I've been ordering American Journey, which is a Chewey exclusive, and both my cats love it, which is miraculous! Thank you Chewey!!!!”

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Posted 4 years ago

“They always ship on time, are extremely helpful and easy easy to change shipment dates. They have never been late !”

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Posted 4 years ago

“Chewy is THE WORST I had to talk to them on the phone 5 - yes 5 - for an online order just to get my order correct. Then a 6th time because they double charged me and refused to refund - that’s fraud!!! I never even received my ordered products”

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Posted 4 years ago

“Worst place to work for.”

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Posted 4 years ago

“Their products, pricing and customer service are among the best I've had using online shopping. I wish I can rate them a "6". Any questions and concerns where quickly resolved, even during this trying time. I will not hesitate to continue using them.”

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Posted 4 years ago

“Fast shipping. Friendly customer service. Need other filters for treats or food like “low fat” or “fat content”. A filter for “made in US only” would be great, too. Really love Chewy and glad they also do prescriptions! I can get everything in one place!”

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Posted 4 years ago

“How impressed we are not only with your response to the problem with the crate pan but also we are more than grateful for a full replacement of the crate. Didn’t expect that. Your service is impeccable. Thank you so much.”

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Posted 4 years ago

“Chewy.com is the WORST on-line service I have ever had to deal with. I placed an urgent prescription order on Marcy 26. It is still being prepared for delivery. I contacted the company and after waiting 25 minutes was told it was on the dock waiting to be picked up by FedEx. What is going on? I am most annoyed as this is for an 8 year old cat and I am completely out of food for him. I will never this company again.”

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Posted 4 years ago

“UNBELIEVABLE----I Ordered LATE Sunday Night--Called to Cancel Order Monday Morning--Shipments were to be delayed--LESS THAN 24 hours --Monday I Canceled----Was Told They couldn't give me A Confirmation Number On Cancellation???---WEDNESDAY--I Get Noticed "Your Order was Shipped" ??? I am NO LONGER At this Address?? I Cancelled Monday?? This Company Does Not Communicate With Warehouse---You Order from Chewys For Convenience??? Everytime I Have to Call Its an Average Of 20 Min ON HOLD---Wed. I Talked to 2 people---40 min--Was told IT WAS CANCELLED--But I Was CHARGED???? Thursday I Have a Package at my House---AGAIN NOT IN TOWN??? NOW I Have to Fight it with Paypal AND THE BANK--CONVENIENCE???? NO Get off your But and Go to the Store--The Prices are the Same and You Don't have to Deal With a Company That Doesn't Give a S**T--They DONT Communicate with each Other--They WONT Give you a Cancellation Number???? HORRIBLE”

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Posted 4 years ago

Chewy.com is rated 3.7 based on 578 reviews