Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bait & switch! So, I notice when I google Brilliantpad replacement rolls that Chewy.com is listing these at $32.49 at 35% off among other retailers like Walmart, Petco who list them at $49.99. Ofcourse, I press on Chewy’s link where they are $49.99! Any company using these tactics is not a trustworthy company and I’ll order them from another retailer. Bait& switch! I called them and offered to send them a copy of the webpage but the rep poohed it off.”

Helpful Report

Posted 3 years ago

“"Free 2-3 shipping"... BULL! 10 days to get order! Cats ran out of food, had to go to market to keep them fed until order arrived. Not the first time either. This is happening more and more. About done with this company.”

Helpful Report

Posted 3 years ago

“I have nothing but praise for this company! We adopted a rescue named Bailey who needed prescription dog food. It was so easy to place my order and send them the prescription. Sadly our little Bailey had IBS and he could not overcome the disease. I has his food on auto ship and a few days before he died mu order came. I called Chewy to see if I could return it, they asked me why and I told them. I was speaking to Ryan and he was so nice and offered his condolences and said they would refund my money and I should just donate the food to a shelter! The next day I received a beautiful flower bouquet from Chewy for Bailey. In this day and age companies to not treat people like this anymore. It made my heart happy that someone cared!”

Helpful Report

Posted 3 years ago

“I have been a customer with Chewy for many years and will be for the rest of my pets lives. They are the one place I can find all my pet needs and always quick to answer any question. I recently had to order medication prescribed by a vet for my 17 year old cat and after 3 days of receiving the medication my sweet little Kali a DSH, had to be euthanized due to another medical issue, not first discovered. As all pet owners know this is one of life's hardest things to bear, and after it set in, I realized I had all this medication that was not or barely used and thought it should be returned for another feline that could use it, not looking for a reimbursement. I reached out to Chewy, and they wrote back saying they had issued a full refund and for us to donate the medication, and also sent a heartfelt message and sympathies for our loss. This company, has put caring in front of it's profits and I am more than comforted by this. I will always recommend this company to anyone who is looking for any pet needs. Thank you Chewy for your very kind consideration and caring.”

Helpful Report

Posted 3 years ago

“Fast delivery 📦 good service, I also use autoship every two months for my females pets 2 kittens 🐈‍⬛ 🐈‍⬛ Y 1 🐕.”

Helpful Report

Posted 3 years ago

“My dog can only eat prescription dog food and she’s on automatic shipment and they have failed to notify me for three days now that they don’t have any in stock for another three days. Instead they sent me an email telling me her prescription is expired which it is not & has been verified on 3 occasions for the entire year. My guess is they do this to bide time and apparently try to put it on the customer. Interestingly, they have charged my account already for food that isnt even in their warehouse for another 3 days. Once, or even twice is understandable, but 3x now without any notice .. not good.”

Helpful Report

Posted 3 years ago

“Someone at chewy should test their products on several sized dogs before pushing them on an unsuspecting public. For instance, the ethical push and pop pet treat dispenser is a great idea but the product is sooo poorly made that it broke the day it arrived. Other toys touted to be "chew toys", are so thin, they are shredded in an hour! Caveat Emptor!!!!”

Helpful Report

Posted 3 years ago

“Chewy has been my go to place for all my dog's food, treats, collars, etc. They are the best. Great customer service, fast delivery. I do autoship and save money on most of the items I have shipped on a regular basis. Easy to set up to your schedule. Chewy always contact me before shipment is sent out so I can include other products or change the delivery date. I can't say enough about how good they are.”

Helpful Report

Posted 3 years ago

“I called chewy because I had a question regarding their products. I talked about my cats’ situation that he had lung cancer so he got surgery. He was very ill.. The first representative was very nice. She sent me a card, that stated that these flowers make your day, brighten the room and list your spirits. Feel better. I really feel thankful but I did not receive the flower so I called chewy regarding the card. The guy who answered the phone on 9/18/2021 did not show any sympathy for my cat who just got big surgery. His lung was cut off. He said that I can’t do anything for your dog. He is a cat! I really felt sick from talking with him. Is it top-notch services??? Thanks for the card!!”

Helpful Report

Posted 3 years ago

“This is the second time that I have placed an order and I am not receiving it until 4 or 5 days later (so much for their shipping policy of 1-2 days after placing an order), Twice I had a delivery date set for a specific day for 2 days on the website only to just have it delayed both times for 1-2 days more. Just horrible, dog food selection is great but the delivery just horrible.”

Helpful Report

Posted 3 years ago

“Lightning fast delivery. Almost immediate response to emails. Excellent, to-notch customer service. No other company can beat their customer service team. Products are great! If ever any issues, they make it right immediately. Been a regular customer for many years and will continue for many to come. It is obvious that they care!”

Helpful Report

Posted 3 years ago

“Excellent service. I have been using Chewy now for years, and never had any issues, Customer service is top-notch!!!”

Helpful Report

Posted 3 years ago

“We used Chewy exclusively for many years. Customer Reps are great and they back their products. However, over the last several months, we repeatedly had shipment after shipment of damaged products. Continuous phone calls to Chewy failed to rectify the issue. Every shipment requested packing materials; which never transpired. After six shipments containing damaged products, we decided to take our business elsewhere. What is very interesting is that Chewy management seems to have no concern that they are losing long time customers. Family and friends have also found other sources for pet supplies. Chewy should realize they are not the only availability to purchase pet supplies.”

Helpful Report

Posted 3 years ago

“Chewy always has lightening fast delivery and the easiest return policy I’ve ever seen. I knew they were a special company, but I did not know HOW special until now. I called last week to ask to return my pups supplements has he suddenly passed the day before. Today, 6 days after he passed I received a sympathy card and this beautiful painting of my sweet Sonny. Chewy will forever and always have my business.”

Helpful Report

Posted 3 years ago

“I highly recommend Chewy. I have ordered from them for several years and have had perfect service, both in correctness of the order and quick delivery. I, also, like that one can speak directly to a human being when one has a question.”

Helpful Report

Posted 3 years ago

“I have nine cats and until this past Tuesday, a lab mix dog. She was elderly and her arthritis made her days too painful, despite medication. I said goodbye to my friend of fifteen years. It’s amazing how many people you have to let know your pet has died. As Chewy had provided her all her medications for the past three years, I went online to my account to remove her scripts. As I could find no method for removal, I wrote a brief email to the Chewy pharmacy to inform them of her death. I also notified my town clerk and her microchip provider, Home Again. I came home this evening and found a fresh flower arrangement and sentiment waiting for me. Honestly, I thought my vet had sent them. Imagine my surprise when I discovered that it was Chewy. To have my loss acknowledged meant a lot. All too often, the loss of a pet is brushed aside and dismissed as it’s just a cat or a dog. It was an effort that I appreciated..even if it is “good business” on their part. I’ve been a frequent customer for many years and that’s not saying there haven’t order mixups, but every effort has been made to make things right. I also appreciate their hard work during the pandemic. They allowed thousands of us to stay home safe. I will continue to patronize them for years to come. Thank you.”

Helpful Report

Posted 3 years ago

“I will no longer be a customer of Chewy.com because they do not deliver to your door, as advertised.”

Helpful Report

Posted 3 years ago

“despicable customer service managers service and no response from corporate office. tha management lies of what and how they will fix the problem. I had 4 times insuline for my cat delivery and processing screwed up. this incompetent units working there do noting productive but creating more problems. only thing I hear " iam sorry" without meaning of it. LAST PLACE TO CONDUCT ANY BUSINESS. BE WARE OF THEIR IGNORANCE. YOU IDONT WANT YOUR LOVING PET TO SUFFER”

Helpful Report

Posted 3 years ago

“Chewy is the BEST company. I have had nothing but incredible customer service with them; quick response time, genuine, caring, supportive communication regarding my experiences as well as my pets' experiences. They refunded one of my items & told me to keep it & donate it to a shelter to put to good use...such a generous, inspiring gesture! I am happy to remain a longtime, loyal customer :)”

Helpful Report

Posted 3 years ago

“Chewy has made my life easier because of their fast delivery. They are very professional. My clients bird died and they sent her a gift. I get a prescription dog food written by my vet Pieper Olson Middletown,CT. I never had a problem with chewy filling my order. My Vet told me today that they no longer work with chewy because we may not be getting the correct ingredient in the food. then they said we now do our own ordering for customers. They are liars and are all about money. Chewy's products are not fake. Pieper Olson is wrong doing this.”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 578 reviews